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1. Analyze the concept of disruptive change and its impact on organizational learning and development; 2. Develop the ability to identify and implement effective behavioral training interventions; 3. Understand the learning and development process; 4. Evaluate the challenges associated with online learning and explore strategies to overcome them; and 5. Recognize the significance of online learning in the current era and acquire knowledge and skills using online tools and applications for different job roles.

This case focuses on the new challenges that Shazia Zaheer, who is Head of the Learning and Development Department, is experiencing as a consequences of COVID-19 in her department. As her learning and development department has been focused primarily on traditional learning modes since the inception of Pakistan Telecommunication Limited (PTCL), she is facing additional challenges in adopting online learning because PTCL has undergone significant structural change. Since 1947, PTCL has been a state-owned enterprise. In 2005, the Pakistan Government privatized PTCL. This privatization resulted in numerous structural changes in management, hierarchy, chain of command, pay structure, product lines, technology and other factors. Employees were reduced from 90,000 to 23,000 as part of a volunteer separation plan, and a new scheme was introduced to streamline the process and improve efficiency. However, the employees at PTCL reacted to this transformation with union strikes and behavioral changes. Hence, this became a daunting challenge for Shazia Zaheer to change employees’ mindsets and instill corporate culture values. Nonetheless, she successfully won the half battle by changing the mindset of employees, and then she faced another challenge, COVID-19. This new normal brought new challenges for Shazia to implement online learning as her department relies solely on traditional modes of learning (classroom-based learning).

This case will be a good teaching aid if included in any courses on “Training and Development,” “Human Resource Management,” “Change Management” and “Online Learning” It would be better at the undergraduate (specialization courses) or graduate level.

Teaching notes are available for educators only.

CSS 6: Human Resource Management.

The purpose of this study is to address the limitations of traditional methods for managing intellectual property rights (IPRs) by proposing a blockchain-based solution. By leveraging blockchain technology and smart contracts, the aim is to create a comprehensive ecosystem that offers advantages such as reduced transaction costs, improved transparency, enhanced security and increased liquidity levels for IP assets.

This paper proposes using blockchain technology to manage intellectual property rights (IPRs) through a smart contract-based ecosystem. It outlines the use of non-fungible tokens (NFTs) on the blockchain to represent IPRs, with smart contracts automating interactions and encoding rules for various processes such as applications, licensing, transfers and royalty distribution. Governance mechanisms, such as decentralized autonomous organizations (DAOs), are employed to allow stakeholders to propose and vote on contract changes, ensuring adaptability. This approach aims to streamline IPR workflows, reduce transaction costs, improve transparency and enhance security.

The findings of this study suggest that implementing a blockchain-based ecosystem for managing intellectual property rights (IPRs) can lead to various benefits. These include reduced transaction costs, improved transparency, enhanced security, increased liquidity levels for IP assets and streamlined automated processes. The use of non-fungible tokens (NFTs) on the blockchain allows for detailed management, valuation and trading of IPRs. Furthermore, simulation results demonstrate the robustness and efficiency of our proposed ecosystem, outperforming traditional IP management systems in terms of transaction speed and cost-effectiveness. These simulations highlight the practical viability of integrating blockchain technology into IP management workflows.

The practical implications of adopting this blockchain-based ecosystem for managing intellectual property rights (IPRs) are significant. By streamlining processes, reducing transaction costs and improving transparency and security, organizations can expedite the protection and commercialization of their IP assets. Additionally, the increased liquidity levels and accessibility of IP assets to investors and financiers can spur innovation and economic growth.

This paper contributes to the field by proposing a novel approach to managing intellectual property rights (IPRs) using blockchain technology and smart contracts. By leveraging non-fungible tokens (NFTs) on the blockchain, the proposed ecosystem offers a more efficient and transparent way of managing IPRs, reducing reliance on costly and opaque traditional methods. The potential benefits include improved efficiency, transparency, security and collaboration in the management and commercialization of IPRs.

This bibliometric study is steered to compute the impact of literature published on cloud computing within the fields of information science and library science. The research has been conducted on concentrating the term “Cloud Computing” to search the literature published in both fields, i.e. information science and library science from the time span 2007 to August 2023. This study aims to investigate the top productive country, organizations and highly cited publications.

The period of the exploration was from 2007 to August 2023 for bibliometric analysis and data was collected from the ISI Web of Science. Total 401 documents were retrieved and analyzed to highlight the year-wise distribution of documents type, year-wise most cited articles, prominent journals of the subjects, productivity of organizations, impact of countries and cooccurrences of keywords. The results are grounded on the basis of documents types (articles, early access articles, proceeding papers, book review, editorial material, news items and reviews).

The findings reveal that the most productive year of publication on cloud computing services was 2013. The top productive source is “International Journal of Information Management.” The articles entitled “Assessing the determinants of cloud computing adoption: An analysis of the manufacturing and services sectors” found as the most cited article and the significant increase in citations is also noteworthy. The most productive organizations on the topic include “Islamic Azad University of Iran,” “University Cologne of Germany” and “University Nova Lisboa of Portugal.” The results confirmed that the USA dominates in the production of research on “Cloud Computing Services” and the most repeated keyword in the literature is cloud computing. The research articles are the most cited sources of research.

This bibliometric research is an original piece of work that has been conducted to measure the research production in the field of information science and library science during 2007−2023. This piece of work is valuable for those who want to study the literature on cloud computing in the area of information science and library science.

This study aimed to examine the relationship between customer relationship management (CRM)-based library services and head librarians' personal and academic variables. The status of CRM-based library services in the university libraries of Pakistan was also assessed.

A cross-sectional survey research design and quantitative research approach were applied. A structured questionnaire was emailed to the heads librarians of all university libraries recognized by the Higher Education Commission of Pakistan, and the response rate was 74 percent.

The analysis showed that a relationship to CRM-based library services was confirmed by the head librarians' age, academic qualification, professional experience, CRM awareness and training. Moreover, several CRM-based library services such as face-to-face interaction, current awareness services, orientation for new users, coordination through e-mail services, special goodwill to regular users, make telephone calls, complaints/suggestions boxes, online services, provision of a conducive learning environment, user education, selective dissemination of information services, users' participation in the collection and service development, ask a librarian services and users' help desk services were currently being practiced by the university libraries.

This study is a valuable resource for developing user-centered library services and culture. Findings are helpful in enhancing CRM applications in libraries and making their users satisfied and loyal. This study makes a significant contribution to the body of literature and knowledge on library CRM.

Research support services (RSS) is an emerging and popular area in university libraries, whose increasing importance has been well documented since the early 2010s. This study aims to identify the status of RSS provided in the university libraries of Pakistan and to compare the results with relevant international studies. The research also reports on the perception of librarians regarding the application of RSS in Pakistani university libraries.

A quantitative survey was conducted of the chief librarians/head librarians working in the 175 university libraries of Pakistan. A structured questionnaire was designed and pre-tested with national and international research experts, faculty members and library professionals. SPSS was used to calculate descriptive statistics. Results of the study were compared with previous literature from an international perspective.

Results of the study indicated that most of the university libraries are providing basic RSS and that they have good collections of both general and subject-specific works to meet the needs of researchers. Most respondents not only were interested in providing RSS but also emphasized that libraries should upgrade their collection to meet researchers’ requirements. However, results of the study also indicated that there was noticeably less support for both the more advanced and newer research support services.

Because the delivery of RSS enables libraries to help meet a university’s strategic research goals, the findings will be of interest to university library and information science executives, policymakers and administration. The suggested recommendations highlight those service areas which are most in need of improvement.

This research provides an updated perspective on the delivery of research support services by university libraries in Pakistan.

This study is an attempt to examine the role of sub categories of government expenditures under democratic and military regimes in Pakistan for the period of 1972-2009.

This study exercised autoregressive distributed lag (ARDL) model.

The results show that contractionary fiscal expansion occurs in Pakistan. Moreover, the coefficient of development expenditure positively affects economic growth. It supports the public capital hypothesis that states that public and private investments are complements to each other. The results also show that current expenditure does not contribute to economic growth.

The study recommends that for the purpose of macroeconomic stability, government should reduce its unproductive expenditure and should enhance its resource mobilization.

This study is an attempt to examine the dynamic relationship between the composition of government expenditures and economic growth for Pakistan over the period of 1972-2009. The work is different from already existing literature in Pakistan. The authors' investigated the impact of different categories of government expenditures on economic growth, which has not been studied previously. Moreover, this study included a set of control variables by performing sensitivity analysis which is a significant contribution to the existing literature.

The purpose of this paper is to establish some acceptable trends in the contamination of roadside vegetation and to define a safety limit regarding the effects of metal contamination arising from various toxic metals deposited on leaves of the plants and in the bulk of the fruits.

Distribution of essential and non‐essential elements on the surface of leaves and in bulk of fruits of specific areas of Multan (Pakistan) was estimated and correlated with World Health Organization (WHO) standards. The metal concentrations are expressed as X ± SD for triplicate sub samples with the SD of ± 1.0‐1.5 per cent. The maximum metal levels in bulk of various fruits were calculated for FE, followed by Cu, Zn and Co.

In samples from roadside leaves Fe (823 mg/kg) was found to be the dominant metal, whereas the observed threshold level was found for Co (17.25 mg/kg). The non‐essential elements in various fruits, the Cr was found to be the dominate (16 mg/kg) on mean basis as compared with other metals in fruits. The increasing order of non‐essential metals on the surface of roadside leaves was Li < Ni < Sr < Pb < Cr. The results revealed that metal concentration decreases with increase in distance from roadside (10, 30 and 50 m) with negative correlation coefficient.

This paper shows that the metals concentration in case of all fruit samples fall within the permissible safe limit, whereas the metal concentrations on the surface of roadside leaves were found to surpass the safe limits laid down by the WHO. It is consequently suggested that edible portions of vegetation and fruits near highways should be consumed cautiously.

This study investigated the impact of conspiracy beliefs on fear of Covid-19 and health protective behavior of university students in Pakistan.

A cross-sectional survey using an online questionnaire was conducted at three universities in Punjab (e.g. two public sectors and one private sector) with permission from concerned authorities for data collection. A total of 374 responses were received that were analyzed by applying both descriptive and inferential statistics.

The results indicated the prevalence of conspiracy beliefs and fear of Covid-19 among university students of two public sector universities and one private sector university. Furthermore, the conspiracy beliefs of university students predicted their fear of Covid-19. However, conspiracy beliefs did not predict the health protective behavior of university students.

These results had serious implications for public health in Pakistan demonstrating the critical need for health education and promotion as individual preparedness along with system preparedness is essential to combat Covid-19 pandemic and infodemic. These results are useful for policymakers, healthcare professionals, university administration and library staff for making evidence-based decisions toward health education and promotion related to the Covid-19 pandemic.

It is hoped that the present study would make an invaluable contribution to existing research on promotional health in general and the role of conspiracy beliefs in putting public health at risk in particular as limited studies have been published so far.

This paper aims to discuss the application of waqf (endowment) in the social finance sector for funding social and development projects and services.

The study is qualitative. It reviews literature and provides descriptive data to present its main idea.

Most Muslim-majority countries are generally income-poor, and the governments are generally weak in their tax collection, effective governance and capacity for development spending. Private sector financial institutions are scarce and mostly cater to the people who can meet the income-based lending criteria. Thus, the institution of waqf can fill the gap as a social finance institution by providing intermediation services for effectively utilising perpetual social savings. Flexibility in the rules of waqf enables it to serve beneficiaries directly or through financial institutions and to provide a wide range of social services.

This conceptual research highlights the need and potential of waqf without discussing the regulatory and operational details of how to effectively institutionalize it in different regions.

The institution of waqf can harness the potential of selfless charitable giving in an effective way for better economic impact in the targeted social segments of society.

The paper suggests the establishment of waqf-based training and vocational centres which will increase opportunities of self-employment and contribute in upward social mobility of beneficiaries.

Based on transformative service research (TSR), the study explores the mechanisms by which a firm's information transparency influences a retail investor's perceived financial well-being (PFW). It proposes a model exploring the mediating roles of the investor's financial risk tolerance (RT) and financial self-efficacy (FSE) in the relationship between a firm's information transparency and the consumer's PFW.

A survey was conducted by including a sample of 310 retail investors from Pakistan Stock Exchange (PSX) to test the proposed hypotheses. Data analysis was based on a series of multiple regressions, moderation and serial mediation analyses.

The findings show that a firm's information transparency harnesses investors' PFW. Information transparency also positively affects investors' RT toward the firm and their FSE while dealing with financial challenges.

The findings call for a deeper understanding of financial services' interventions and their underlying mechanisms to improve consumer’s financial well-being (FWB). On a methodology level, future studies could apply a mixed-method approach and SEM to explore new avenues for predicting investors' FWB.

Besides validating TSR, the study has several implications for listed firms to adopt more transparent information reporting practices to improve investors' PFW. Accordingly, regulators should take initiatives to compel firms to comply with higher standards of information transparency.

The proposed model explores a concrete mechanism that helps listed firms to strengthen investors' PFW via information transparency.