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Identifies the need for a disciplined approach to communication as a means of involving people and improving the quality of working life. In a period of rapid change much of the misunderstanding, low morale, tension and malaise in the workplace is the result of poor leadership and, for all who are concerned with quality, the first task is to focus on communication.

Modern organizational forms are subject to isomorphic processes (Di Maggio & Powell, 1983) that create a narrow range of organizational types. These types dominate discussion in the management literature, creating the impression that they represent the proper, advanced way to organize. As a consequence, critical scholars are calling for management research and education to become committed to praxis, “the ongoing construction of social arrangements that are conducive to the flourishing (our emphasis) of the human condition” (Prasad & Caproni, 1997, p. 288). According to this view, researchers should seek to generate knowledge of alternative social forms that provide options to organizational leaders. This chapter represents our attempt to do so.

This book focuses on the concept and role of relational practices as a way to understand, conceive, and study processes of organization, and subscribes to a processual view of organization that, since Weick's seminal book The Social Psychology of Organizing, has turned the study of organizations into one of organizing. More than 30 years later, the field of organizing has increasingly expanded Weick's interpretive framework of sense making, resulting in a rich palette of conceptual frameworks that vary between such diverse processual approaches as complexity theory, phenomenology, narration, dramaturgy, ethnomethodology, discourse (analysis), practice, actor-network theory, and radical process theory (Steyaert, 2007). These various theoretical approaches draw upon and give expression to a relational turn that has transformed conceptual thinking in philosophy, literature, and social sciences, and that increasingly inscribes the study of organization within an ontology of becoming.

Attention is given to some of the arguments for and against the use of computer‐based networks and services in the United States of America, to likely effects of the new US copyright law, and to the costs of interlibrary lending. The ability of the Federal Republic of Germany to satisfy international loan requests is examined, as is the use of the ISBN in union catalogue construction and its role in interlibrary /ending. The possibility of establishing a central loan collection in New Zealand is considered, and statistics of interlibrary lending in France are presented.

I don’t remember exactly when I began to be interested in music, but my mother and godmother would laughingly recall when they knew I would be musically inclined. Though I was then in diapers, whenever Tommy Dorsey's recording of Boogie Woogie was played, I would immediately begin to pat my feet. My first conscious memory of reacting to music when I was very young were the times my father would sing little ditties and play his banjo. He could carry a tune, and he played the banjo quite well. His greatest musical feat, however, was as a whistler, and I would try to imitate his whistling style, without success as I grew older. Then too, my siblings and I would sing and recite little nursery rhymes before our parents, and I would compose songs for my sisters to sing. Before he died an early death at 37 my father gave me a mouth harp and a harmonica which I kept for many years; I later misplaced it while in college. I later bought another harmonica which I kept throughout my years in the U.S. Army, my travels throughout Europe, and throughout my years in graduate school. How and why we each possess the talents and skills we have are questions I’ve never fully understood. So I’ve concluded that we just have them, and we’ll never be able to explain it. Throughout this chapter four reference points will be used to explain my exposure to music and my music biculturality: schools, churches, home, and my neighborhood. If I make very few references to whites, it is simply because during my early life my contact with whites was minimal, and white individuals played a minor role in my life, as at home my world centered around my parents and godparents, siblings, and other family members, and neighborhood friends; at school my world was a completely black world. The first white I got to know outside of my early work experiences was the white Presiding Bishop of the Reformed Episcopal Church who visited St. John's Episcopal Church at least six or seven times a year.

The following questionnaire was devised by Mr. William F. Kluckas and Mr. Joseph M. D'Allegro of E.R. Squibb & Sons, Inc. It is designed to alleviate many of the problems software buyers encounter in the process of evaluating, selecting, contracting for, and installing software products.

This special issue of Personnel Review on “Quality and the Individual” is very different in style from the editor‐generated issues of this journal, but it has been designed for a very particular purpose. In the rush towards the achievement of high levels of “quality” among organizations, however this is manifested, the effects on the individual have largely gone unnoticed. We are all aware of the high rates of failure among quality management initiatives, and what is becoming clear is that successful organizations are harnessing the talents of individuals, whatever their status, to the quality cause from its very early stages.

This study aims to explore art workshops for people living with dementia as a process enabling creative expression and fostering communication with others.

To enable detailed exploration of the expressive powers of painting and drawing, the authors draw several examples from a series of painting workshops for people living with dementia, which formed part of the PPI for research into experiences of restraint within care.

Artwork enabled personal expression, facilitated conversation with others and revealed hidden knowledge and abilities, but also revealed dangers of miscommunication, specifically here related to technological changes and spirituality.

Individual differences in responses to painting will exist meaning that the specific findings outlined here are unique to individuals and not always generalisable. This follows from the quality of the individual communication that may be enabled by painting, meaning that close attention to each person is both fostered and required.

Art activities can provide a means to enable deep personal expression and agency in people living with dementia, which can contribute to countering dehumanisation.

Attention to the process of painting can be beneficial in fostering verbal and non-verbal communication with individuals who have difficulties in communication. Attention to cultural issues in care needs to incorporate understanding of spiritual and religious issues and take note of gaps in understanding related to technological as well as cultural changes between generations.

Much work in this area explores art activities for people living with dementia in terms of beneficial outcomes. This work explores the creative process inherent in painting, drawing upon insights from art theory and providing in-depth individual insights through case studies. Both researchers in this study are artists and the work drew upon their understanding of the processes of painting.

In this interview, Dr. Nancy J. Adler describes her career trajectory, motivation, and the passion that have guided her interests and choices. Asking big questions that matter in her own research and encouraging others in the field of international management to do the same is one of her guiding principles. Dr. Adler details the startling career impact that resulted from her pioneering research on women who are global leaders in the 1990s. Given her groundbreaking research, her attempts to influence what scholars study and how they are evaluated, and her calls to action as a global consultant, speaker, and thought leader, she is one of academe's most well-known and respected global leaders.

Dr. Adler is the S. Bronfman Professor Emerita in Management at McGill University in Montreal, Canada. She is a graduate of the University of California at Los Angeles (UCLA), having received her BA in Economics, MBA, and PhD in Management. As one of the most widely cited international management scholars, she has authored more than 175 publications and received numerous teaching and research awards, including the Academy of Management's (AMLE) Outstanding Article Award and Decade Award and the Sage Award for Scholarly Contributions in Management. She is a Fellow of the Academy of International Business, the Academy of Management, and the International Academy of Management. In addition, she was honored as one of Canada's top university professors and inducted into the Royal Society of Canada.

Her work has also been widely recognized beyond academia. She received the Prix du Quebec, Doctor Honoris Causa from Slovenia's IEDC Bled, Queen Elizabeth II Diamond Jubilee Medal, Center for Creative Leadership's Applied Research Award, the World Federation of People Management Associations' Georges Petitpas Award, ASTD's International Leadership Award, SIETAR's Outstanding Senior Interculturalist Award, the International Leadership Association's Lifetime Achievement Award, and the YWCA's Femme de Mérite Award.

Although retired from the university setting after 40 years at McGill, Dr. Adler continues to consult and speak around the world. However, she now devotes more time to her art. She is a visual artist known for her paintings, monotype prints, and ceramic artworks. Her “Serendipity Suite” and “Reality in Translation: Art Transforming Apathy into Action” exhibitions were held at the Banff Centre, and her “Going Beyond the Dehydrated Language of Management” exhibition opened in Montreal in conjunction with the Academy of Management Meeting. Dr. Adler's artwork is held in private collections worldwide.