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Article
Publication date: 22 July 2022

Namita Jain, Asha Thomas, Vikas Gupta, Mario Ossorio and Daniele Porcheddu

The research aims to measure the effectiveness of collaborative learning exchanges transpired through digital tools and technologies (DT&Ts) employed by the mentor universities…

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Abstract

Purpose

The research aims to measure the effectiveness of collaborative learning exchanges transpired through digital tools and technologies (DT&Ts) employed by the mentor universities during the COVID-19 pandemic by conducting an empirical study on undergraduate students in Indian higher educational institutions (HEIs) under the mentorship program based on the corporate social responsibility (CSR) initiative. The pandemic scenario, its impact on the mentor university's social responsibility and the way DT&Ts can assist are investigated in this article.

Design/methodology/approach

The interactions with experts and students were conducted to explore the DT&Ts for learning exchanges. Next, structural equation modeling (SEM) was performed to validate the model and perform regression analysis. The quantitative data collection was made through questionnaires during the second deadly wave of COVID-19 that hit India.

Findings

The independent variables (IVs) such as the IT infrastructure support (IT_IS), virtual collaborative tools (VCTs) and future-oriented technologies (FOTs) have a significant impact on the CSR learning outcomes (CSR_LOs) of undergraduate students under the mentorship program. However, IV research instruments for innovation could not make a significant effect.

Research limitations/implications

The IVs IT_IS, VCTs and FOTs influence the CSR_LOs, while RII does not have an influential impact.

Practical implications

As the online learning environment is expected to stay at least in a blended form, adequate CSR funding in infrastructure is necessitated to harness the full potential of this important resource, technology. The results of this empirical investigation affirm that IT_IS, VOTs and FOTs significantly impact CSR_LOs during the crisis. The study findings would encourage the mendtor universities and their stakeholders, including the mentee universities, to evolve and create an ecosystem for effective management of these resources to attain positive outcomes. The study findings can guide the mentor universities in managing uncertainties like pandemics and effectively using the earlier-mentioned critical resources for social responsibility. This research also allows the development of future applications adnd models in mentor-mentee universities for social responsibility, post-pandemic transformation and resilience.

Social implications

The DT&Ts came to the immediate rescue during the pandemic and positively affected collaborative CSR_LOs by the mentor universities, but they have not evolved to a level where offline learning can be replaced entirely. Hence, it can be inferred that a hybrid model is preferable. The study also improves the understanding of how DT&Ts are being harnessed to aid collaborative learning in fulfilling the mentors' CSR in fatal emergencies. The purpose is to equip the education system through mentorship so that universities can sustain, innovate and grow even in trying times. Also, it discusses the dynamics of various DT&Ts for creating a sustainable learning environment and utilizing them to make the teaching prolific and influential.

Originality/value

There is a scarcity of literature regarding the learning outcomes realized through CSR initiatives and collaboration between mentor-mentee institutions. There is a need to understand how these knowledge exchanges continued despite the physical restrictions during the pandemic. In this direction, this study helps to understand how the DT&Ts played a critical role in continuing learning and keeping abreast in a knowledge society from the perspective of resource-based view (RBV) in these precarious situations.

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Article
Publication date: 15 March 2024

Namita Jain, Vikas Gupta, Valerio Temperini, Dirk Meissner and Eugenio D’angelo

This paper aims to provide insight into the evolving relationship between humans and machines, understanding its multifaceted impact on our lifestyle and landscape in the past as…

597

Abstract

Purpose

This paper aims to provide insight into the evolving relationship between humans and machines, understanding its multifaceted impact on our lifestyle and landscape in the past as well as in the present, with implications for the near future. It uses bibliometric analysis combined with a systematic literature review to identify themes, trace historical developments and offer a direction for future human–machine interactions (HMIs).

Design/methodology/approach

To provide thorough coverage of publications from the previous four decades, the first section presents a text-based cluster bibliometric analysis based on 305 articles from 2,293 initial papers in the Scopus and Web of Science databases produced between 1984 and 2022. The authors used VOS viewer software to identify the most prominent themes through cluster identification. This paper presents a systematic literature review of 63 qualified papers using the PRISMA framework.

Findings

Next, the systematic literature review and bibliometric analysis revealed four major historical themes and future directions. The results highlight four major research themes for the future: from Taylorism to advanced technologies; machine learning and innovation; Industry 4.0, Society 5.0 and cyber–physical system; and psychology and emotions.

Research limitations/implications

There is growing anxiety among humankind that in the future, machines will overtake humans to replace them in various roles. The current study investigates the evolution of HMIs from their historical roots to Society 5.0, which is understood to be a human-centred society. It balances economic advancement with the resolution of social problems through a system that radically integrates cyberspace and physical space. This paper contributes to research and current limited knowledge by identifying relevant themes and offering scope for future research directions. A close look at the analysis posits that humans and machines complement each other in various roles. Machines reduce the mechanical work of human beings, bringing the elements of humanism and compassion to mechanical tasks. However, in the future, smart innovations may yield machines with unmatched dexterity and capability unthinkable today.

Originality/value

This paper attempts to explore the ambiguous and dynamic relationships between humans and machines. The present study combines systematic review and bibliometric analysis to identify prominent trends and themes. This provides a more robust and systematic encapsulation of this evolution and interaction, from Taylorism to Society 5.0. The principles of Taylorism are extended and redefined in the context of HMIs, especially advanced technologies.

Details

Journal of Management History, vol. 30 no. 2
Type: Research Article
ISSN: 1751-1348

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Article
Publication date: 28 February 2019

Namita Jain and Vikas Gupta

The purpose of this paper is to empirically test the role of knowledge management system (KMS) on the performance of students in higher educational institutions (HEIs).

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Abstract

Purpose

The purpose of this paper is to empirically test the role of knowledge management system (KMS) on the performance of students in higher educational institutions (HEIs).

Design/methodology/approach

Building on the extensive review of literature, the authors explored the factors of KMS to arrive at the conceptual model which was then validated using structural equation modeling. For the quantitative analysis, data were collected from undergraduate students using questionnaires distributed both through online and offline modes.

Findings

Empirical evidence supports the view that KMS have a direct and significant impact on the student performance (SP) in HEIs.

Research limitations/implications

The data are limited to 311 undergraduate students from the University of Delhi, India.

Practical implications

With the onset of national rankings framework like NAAC (National Assessment and Accreditation Council), NIRF (National Institutional Ranking Framework) and the attempt to achieve global recognition in THE (Times Higher Education), Quacquarelli Symonds and other world university rankings, the HEIs are trying hard to improve their performance comprehensively. In such a scenario, this paper provides insights into how HEIs can enhance performance of its students by harnessing KMS.

Originality/value

The current paper empirically validates the effect of KMS on the performance of students in an educational institution. While the impact of KMS on performance is measured empirically in corporations, such studies are scanty in academic centers. Moreover, while measuring the performance in HEIs using KM, the focus on ranking parameters has never been there. Such an orientation is essential as the rankings are getting wide acceptance from a global audience.

Details

VINE Journal of Information and Knowledge Management Systems, vol. 49 no. 1
Type: Research Article
ISSN: 2059-5891

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Article
Publication date: 11 September 2017

Vikas Gupta and Namita Jain

Education is subject to the same pressures as a business, it has to spur innovation, improve customer service and achieve operational excellence. Education is expected to solve…

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Abstract

Purpose

Education is subject to the same pressures as a business, it has to spur innovation, improve customer service and achieve operational excellence. Education is expected to solve intricate problems that heralded the twenty-first century. Niche areas emerged in education that need further study and research. The authors postulate such demands may be met by information and communication technologies (ICTs) that opened up the avenue for innovation and experimentation in education. One such innovation is online learning and massive open online courses (MOOCs) that represent immense opportunities in education. With their advent, even the permanent relevance of physical classrooms has been questioned. The purpose of this paper is to answer to all these questions and attempts to fill gaps in the understanding of the future of education.

Design/methodology/approach

The paper came into being after a review of literature pertaining to the changing ecosystem of education and an analysis of newer platforms like MOOCs. The paper surveyed books, scholarly articles, reports, conference proceedings and online databases in the area of education and related technological developments.

Findings

The existence of MOOCs in the education landscape cannot be ignored. This is proven by the fact that MOOC enrollment surpassed 35 million users in 2015. MOOCs were considered a popular concept in the developed world to start with. But, today MOOCs are being offered by universities in developing nations too. As the number of participant countries increases, MOOCs in vernacular languages are being developed to overcome the language barrier. The paper found that the online model cannot replace the brick and mortar model completely. Rather, it will complement it by providing an enriching experience to various stakeholders, including the learner and the instructor. In the future, students will have the advantage of a blended classroom where the best of online and offline models converge into an optimal experience.

Research limitations/implications

As the theme of the paper is new and the educational landscape continues to evolve, it is very difficult to determine the pace of transformation of education. However, the authors have tried to suggest a conceptual framework for the future in education, subject to empirical validation.

Practical implications

This paper helps us understand that we are in a rapidly evolving scenario where innovations have the potential to disrupt the existing model. Such disruptions can have behavioral, economical and social ramifications. A better understanding of such alterations will help academicians equip themselves for evolving classrooms and the changing nature of their jobs. The new ICT enabled ecosystem will also try to overcome issues related to the quality of education and knowledge dissemination.

Originality/value

The present paper is a comprehensive study of the opportunities and challenges posed by emerging classrooms.

Details

Journal of Enterprise Information Management, vol. 30 no. 5
Type: Research Article
ISSN: 1741-0398

Keywords

Available. Content available

Abstract

Details

Journal of Management History, vol. 30 no. 2
Type: Research Article
ISSN: 1751-1348

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Article
Publication date: 13 August 2024

Namita Sharma, Meenal Arora, Urvashi Tandon and Amit Mittal

This study aims to conduct a comprehensive analysis of the current body of existing literature on chatbots and online shopping. Additionally, this study identifies and emphasize…

376

Abstract

Purpose

This study aims to conduct a comprehensive analysis of the current body of existing literature on chatbots and online shopping. Additionally, this study identifies and emphasize the future research agenda and emerging trends within this domain.

Design/methodology/approach

A thorough investigation was conducted on a set of 147 publications sourced from the Scopus database spanning the years 2016 to 2023 by using the Preferred Reporting Items for Systematic Reviews and Meta-Analysis methodology. The analysis included bibliometric techniques through VOSviewer, including science mapping and performance analysis of the literature under investigation.

Findings

The findings of the study indicate a systematic impression of prevailing scientific research on integration of Chatbot in online shopping. A majority of publications were contributed by developing countries specifically Asian regions. There has been a notable rise in research collaborations over the course of time. Further, themes were identified through keyword co-occurrence for exploration of future trends in the domain.

Practical implications

This study identifies and analyzes the patterns in the existing literature on chatbot and online shopping, with the objective of enhancing e-retailers comprehension of this particular topic area. The research findings hold significance for both researchers and organizations in their efforts to enhance strategy design.

Originality/value

This study uses bibliometric analysis to examine the literature on chatbots and online shopping, aiming to develop a systematic comprehension of the research field. This study makes a valuable contribution to the current scholarly discourse and provides support for future scholars in their investigations.

Details

Information Discovery and Delivery, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2398-6247

Keywords

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Book part
Publication date: 2 October 2024

Shubhika Gaur, Shriram A. Purankar and Namita Srivastava

The research goal is to summarize the insights from an investigation of the higher education institutes (HEIs) and university's educational services promotion strategy, which…

Abstract

The research goal is to summarize the insights from an investigation of the higher education institutes (HEIs) and university's educational services promotion strategy, which incorporates social media as a medium for keeping in touch with important people throughout time. The study centered on the impact of promotional efforts done by higher education Institutes (HEIs) on social media on students’ decisions for their selection of HEIs and universities as well as the study focus factors that influence the students' decisions. In the third quarter of 2022, based on a carefully chosen sample, researchers used an internet questionnaire to conduct an empirical study. The assessment of the outcomes focused on identifying the significant aspects and their significance in the marketing endeavours conducted on social media platforms, which serve as predictors of student decision-making. Three important predictors Social Media Engagement, Content Contribution, and Stakeholders Review were identified and their significant impact on social media marketing by HEI are hypothesized and tested. All the study variables confirm the existence of a significant relationship with the dependent variable. The study concluded that these factors were identified as significant influences on the choice of study and higher education institution. Gaining new followers, prominence content display and stakeholders' feedback builds long-lasting linkages with the immediate environment. As a foundation for creating successful social media marketing strategies for higher education institutions, this research is useful for marketers since it elucidates the dynamics of the market and the habits of potential pupils.

Details

Resilient Businesses for Sustainability
Type: Book
ISBN: 978-1-83608-129-6

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Article
Publication date: 20 November 2020

Himanshu Seth, Saurabh Chadha, Satyendra Kumar Sharma and Namita Ruparel

This study develops an integrated approach combining data envelopment analysis (DEA) and structural equation modeling (SEM) for estimating the working capital management (WCM…

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Abstract

Purpose

This study develops an integrated approach combining data envelopment analysis (DEA) and structural equation modeling (SEM) for estimating the working capital management (WCM) efficiency and evaluating the effects of diverse exogenous variables on the WCM efficiency and firms' performance.

Design/methodology/approach

DEA is applied for deriving WCM efficiency for 212 Indian manufacturing firms over a period from 2008 to 2019. Also, the effect of human capital (HC), structural capital (SC), cost of external financing (CEF), interest coverage (IC), leverage (LEV), net fixed asset ratio (NFA), asset turnover ratio (ATR) and productivity (PRD) on the WCM efficiency and firms' performance is examined using SEM.

Findings

The average mean efficiency scores ranging from 0.623 to 0.654 highlight the firms operating at around 60% of WCM efficiency only, which is a major concern for Indian manufacturing firms. Further, IC, LEV, NFA, ATR revealed direct effect on the WCM efficiency as well as indirect effect on firms' performance, whereas CEF had only a direct effect on WCM efficiency. HC, SC and PRD had no effects on WCM efficiency and firms' performance.

Practical implications

The findings offer vital insights in guiding policy decisions for Indian manufacturing firms.

Originality/value

This study is the first to identify the endogenous nature of the relationship of HC, SC, CEF, IC altogether with firms' performance, compounded by the WCM efficiency, by applying a comprehensive methodology of DEA and SEM and provides an efficiency performance model for better decision-making.

Details

Benchmarking: An International Journal, vol. 28 no. 4
Type: Research Article
ISSN: 1463-5771

Keywords

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