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Addresses a number of issues concerning racial discrimination in UK public libraries. It examines Black librarianship in the UK in 2001; records the development of the Quality Leaders Project which focuses on policy development, management and leadership issues in the context of Black workers and community needs; and discusses the potential contribution of this approach.

Describes the establishment and work of the Black and minority Ethnic Stock Group (BSG) in Hackney libraries. The BSG was an attempt to involve black staff, at all levels in the library service, in the selection of stock for the black community. As a first step, 25 per cent of the stock fund was allocated to the purchase of black stock. This helped to make up for historical underfunding and was part of a longer term strategy to match library resources to the community profile. The BSG was a successful experiment in staff empowerment and led to the selection of stock which was relevant to the black community.

The purpose of this paper is to identify the gap between skills expected by managers and skills possessed by business graduates employed by banking industry.

A questionnaire-based survey was conducted with bank officers under whom fresh business graduates were working. They were asked to indicate the importance of 12 employability skills in the industry and to rate business graduates working under them against these skills. Results are achieved by applying paired samples and independent samples t-tests on data collected from 121 bank officers.

Results prove that overall employability skills of the graduates are lesser than expected by the managers. Significant skill gaps were found for listening, problem solving, communication, leadership, interpersonal, analytical, self-management, numeracy and critical thinking. Results also reveal that problem-solving skill of male graduates is superior that that of females.

The study makes business graduates clear in what skills they are to learn and how it relates to the expectations of managers in banking industry. It helps business schools to revise and improve curriculum of some specialized banking programs according to the needs of the industry.

This is the first study that investigates the skills required by the banking industry out of business graduates. It also identifies the skill gaps for fresh business graduates from managerial perspective in banking industry of Pakistan.