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The purpose of this paper is to contribute conceptually to debate on labour market dualisation by proposing a macro-micro and micro-macro (or macro-micro-macro) analytical approach to integrate actor-based explanations in the study of labour market dualisation.

This is a conceptual paper emphasising the need to combine qualitative and quantitative data and methods in studying the nature and incidence of labour market dualisation.

To study social divides – as a manifestation of labour market dualisation and, more generally, fragmentation – macro-micro and micro-macro (i.e. macro-micro-macro) relationships need to be established as part of an analytical approach to studying dualisation. This implies considering macro-level institutional and regulatory as well as micro-level workplace and organisational settings as factors in any analysis and interpretation of the determinants of labour market dualisation, i.e. integrating the dynamics of power and strategy as determinants of dualisation, fragmentation and more generally precariousness.

The paper points to the need to expand actor-based explanations within the labour market dualisation debate, which remains overly institutionalist in its approach. The authors propose a micro-macro-micro analytical approach as the way to systematise the study of concurrent macro-micro and micro-macro relationships shaping social divides in labour markets.

The purpose of this paper is to make a conceptual argument for considering interactive work – i.e. work made up of micro-level exchanges or social interactions with third parties such as customers, patients or citizens – as a distinct analytical category in employment-related research. The argument is underpinned by the core role played by interactive work in valorisation.

This is a conceptual paper, with its argument based on key findings from the debates on symbolic interactionism, service work and interaction work. These are merged and combined with a valorisation perspective.

“Social interactions” and “work” have mostly been considered separately by theoretical sociology and the sociology of work. The author contends however that the two concepts should be viewed together, as social interactions at work are a constitutive feature of many occupations, jobs and tasks. This implies studying both exchange and social relationships between the different parties and their embeddedness in specific (multi-level) contexts. Moreover, there are two reasons why interactive work relates to specific working conditions: first, it involves customers or similar groups as third parties; second, it is key to valorisation. To systematically study interactive work, context-sensitive approaches spanning multiple (analytical) levels are recommended.

The article contributes to advancing the understanding of interactive work as a distinct form of work as yet under-theorised but deserving to be considered as a separate analytical category.