Maysoon Mohammed Yaseen, Rateb J. Sweis, Ayman Bahjat Abdallah, Bader Yousef Obeidat and Nadia J. Sweis
The purpose of this paper is to establish practical guidelines for benchmarking eight total quality management (TQM) practices vital to pharmaceutical companies’ performance. The…
Abstract
Purpose
The purpose of this paper is to establish practical guidelines for benchmarking eight total quality management (TQM) practices vital to pharmaceutical companies’ performance. The paper also proposes the use of an analytic total quality index (TQI) as a benchmarking tool and illustrates the importance and effectiveness of this benchmarking methodology by applying it in two comparative studies of three Jordanian pharmaceutical companies.
Design/methodology/approach
In order to achieve the above-mentioned purpose, the data were gathered through a questionnaire that was used to evaluate the gap between the ideal and current status of the quality management system and distributed to the quality units from three companies: pharmaceutical manufacturing company, a pharmaceutical manufacturing company working in the same field and a pharmaceutical service providing research services to a pharmaceutical manufacturing companies. And the mean differences between the current and ideal states for the eight critical TQM practices were compared for these two comparative studies using the t-test.
Findings
Each of the two comparisons reveals statistically significant differences regarding the perceptions of actual and ideal scores for manufacturing and service companies on five out of eight critical factors and, on two out of eight critical factors for manufacturing and manufacturing companies.
Practical implications
The pharmaceutical companies, regardless of whether they are manufacturing or service company, can adopt benchmarking techniques which were applied in this case study to improve their performance and their product/service quality.
Originality/value
The consequences of this research can support organization managers and policy makers in effectively benchmarking the identified TQM practices in their organizations using the proposed TQI benchmarking tool.
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Rateb J Sweis, Firas Izzat Mahmoud Saleh, Samer Eid Dahiyat, Nadia J Sweis, Rawan Ali Saleh and Hannah Diab
The purpose of this paper is to aggregate significant part of debates in the field of International Non-Governmental Organizations (INGOs) toward performance improvement by…
Abstract
Purpose
The purpose of this paper is to aggregate significant part of debates in the field of International Non-Governmental Organizations (INGOs) toward performance improvement by benchmarking of the Total Quality Management (TQM) practices, and to propose TQM-Benchmarking model as a seed for future research in the context of INGOs.
Design/methodology/approach
TQM practices for INGOs were first identified based on critical synthesis of the literature for both, existing for-profit TQM literature and the INGOs field-specific quality and accountability frameworks, initiatives, and practices (Jordan introduced as an example) followed by solicitation of the opinions of experts and colleagues through personal interviews and focus group discussions to define the proposed TQM-Benchmarking model.
Findings
TQM-Benchmarking model of six practices vital to INGOs performance are proposed by this review including leadership and management commitment, beneficiaries focus and participation, partnership management for sustainability, human resource (HR) focus, process management and learning and continuous improvement, and use of quality information.
Originality/value
While TQM practices succeed in improving performance of for-profit organizations, this review proposed TQM-Benchmarking model with field-specific practical pillars of performance improvement in the INGOs.
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Naimatullah Shah, Safia Bano, Ummi Naiemah Saraih, Nadia A. Abdelmageed Abdelwaheed and Bahadur Ali Soomro
Talent management research today is increasing as organizational requirements attempt to meet the challenges of effectively managing talent to achieve organizations’ strategic…
Abstract
Purpose
Talent management research today is increasing as organizational requirements attempt to meet the challenges of effectively managing talent to achieve organizations’ strategic agendas. However, in learning organizations specifically, investigations of talent management practices are limited, with this study exploring the role of talent management practices in employee satisfaction and organizational performance in Pakistan.
Design/methodology/approach
The study was conducted in various universities (public and private) in Pakistan using a quantitative approach. Cross-sectional data are collected through a questionnaire, with analysis and conclusions based on completed questionnaires from 403 respondents.
Findings
The study’s findings from the analysis by structural equation modeling (SEM) emphasize the positive and significant effects of most talent management practices (i.e. talent identification, talent development, talent culture and talent retention) on employee satisfaction and organizational performance (talent attraction is the exception). Employee satisfaction positively and significantly affects organizational performance and is found to have a mediating effect, bridging the relationships of most talent management practices (talent identification, talent development, talent culture and talent retention) with organizational performance.
Practical implications
The study’s findings support human resource professionals, academics and policymakers in managing talent practices to enhance organizational performance. The findings assist in developing core skills and talent-related competencies to achieve organizational goals and success.
Originality/value
The study fills the research gaps by developing a framework of talent management practices for employee satisfaction and organizational performance in learning organizations, which warrants further consideration.
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Kalsoom B. Sumra, Humayra Siddique, Seema Afzal and Abroon Qazi
This paper aims to address the need to adopt circular economy models in the urban development and infrastructure of Gulf Cooperation Council (GCC) countries – Bahrain, Kuwait…
Abstract
Purpose
This paper aims to address the need to adopt circular economy models in the urban development and infrastructure of Gulf Cooperation Council (GCC) countries – Bahrain, Kuwait, Oman, Qatar, UAE and Saudi Arabia. The purpose is to provide insights into the progress, challenges and potential benefits of transitioning from a linear to a circular economic model in response to the environmental challenges posed by rapid economic development and population growth in the GCC region. The study emphasizes the relevance of this research in fostering economic diversification, mitigating ecological concerns and attracting sustainable investments.
Design/methodology/approach
The study adopts a qualitative approach to investigate the adoption of circular economy principles in each GCC country’s urban development and infrastructure. It details the specific strategies and initiatives undertaken by Bahrain, Kuwait, Oman, Qatar, UAE and Saudi Arabia. The research methodology includes a Systematic Literature Review (SLR), thematic, comparative and individual analysis of their goals, progress and the unique approaches employed. Additionally, a SWOT analysis is conducted to identify strengths, weaknesses, opportunities and threats associated with adopting circular economy models in the GCC region.
Findings
The case studies reveal each GCC country’s diverse approaches and progress in adopting circular economy models. Bahrain aims for carbon neutrality by 2060, Kuwait prioritizes sustainability in urban development, Oman focuses on waste reduction, Qatar integrates circular economy principles into its Vision 2030 initiative and Saudi Arabia explores closed-loop material flows. Whereas, the UAE focuses on infrastructure development with unique technological advancements in the near future. Despite common challenges such as traditional linear models and economic obstacles, the benefits of transitioning to circular economies in the GCC region are substantial. These include social, environmental and economic advantages, emphasizing sustainable growth, resource efficiency and enhanced environmental protection.
Originality/value
This paper contributes original insights into the adoption of circular economy models in the GCC region, providing a clear and succinct case for its value. The research underscores this transition’s economic, environmental and social benefits. It emphasizes the significance of sustainable resource management and economic opportunities while acknowledging challenges such as implementation obstacles and potential business impacts. The study invites reflection on future research steps, fostering a balanced and fair analysis of the value of the results. It positions the adoption of circular economy models as a crucial step toward achieving economic diversification, and environmental sustainability and attracting green investments in the GCC region.