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Article
Publication date: 27 April 2010

Nadeem Kureshi, Faheem Qureshi and Ali Sajid

The purpose of this paper is to assess the current quality management practices of service sector SMEs in Pakistan, and to provide an insight for policy development for SMEs.

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Abstract

Purpose

The purpose of this paper is to assess the current quality management practices of service sector SMEs in Pakistan, and to provide an insight for policy development for SMEs.

Design/methodology/approach

A focused investigation of 100 SMEs in northern Pakistan was conducted through focused interviews and e‐mail survey. The survey is based on a list of 19 quality management techniques selected through Delphi research.

Findings

A significant gap is reported between the knowledge of quality management techniques and their usage by SME entrepreneurs. The results show strong usage of CRM related techniques while low usage of suppliers' development related and statistically extensive techniques. Significant correlation is found between the usage of TQM and other quality management techniques, particularly six sigma and 5S.

Practical implications

The results offer insight into quality management practices in Pakistani SMEs which represent the broader South Asian business culture that is host to a huge share of outsourcing from developed economies. Besides being of huge value to policy makers in the country, the results are useful for firms in developed economies that outsource their businesses to developing economies in South Asia.

Originality/value

The paper provides an insight into the quality management practices of Pakistani SMEs.

Details

The TQM Journal, vol. 22 no. 3
Type: Research Article
ISSN: 1754-2731

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Article
Publication date: 7 July 2014

Shahid Mahmood, Syed M. Ahmed, Kamalesh Panthi and Nadeem Ishaque Kureshi

The purpose of this paper is to examine how effectively the cost appraisal system proposed measures the cost of poor quality (COPQ) in a construction project. The paper first…

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Abstract

Purpose

The purpose of this paper is to examine how effectively the cost appraisal system proposed measures the cost of poor quality (COPQ) in a construction project. The paper first formulates how COPQ can be measured and later clarifies the relationship between COPQ, labor productivity, and profitability.

Design/methodology/approach

In order to measure COPQ, the researchers prepared data entry forms for recording COPQ items on a daily basis and formulated the cost contribution of lost material, lost man-hours, lost machinery hours, and lost overhead on the overall COPQ for the project. The proposed method was then applied in a case study.

Findings

The results showed that, for the 60-days study period, COPQ decreased by about 24 percent while labor productivity and profitability increased by about 17 and 11 percent, respectively, after the implementation of COPQ measuring system. This study further supports the use of the COPQ system in construction projects as a mechanism to facilitate continuous improvement.

Originality/value

COPQ is a major cost that is often ignored in construction projects due to the difficulty of measuring it. This paper presents a COPQ measuring and recording system capable of identifying COPQ. The implementation of the system is shown to increase productivity and profitability as demonstrated by the project used for the case study.

Details

Built Environment Project and Asset Management, vol. 4 no. 3
Type: Research Article
ISSN: 2044-124X

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Article
Publication date: 5 August 2024

Muhammad Safdar, Nadeem Siddique, Ayesha Gulzar, Haisim Yasin and Muhammad Ajmal Khan

ChatGPT is a new development in this technological era. This artificial intelligence-based tool responds to individuals’ queries and produces the requested content within seconds…

192

Abstract

Purpose

ChatGPT is a new development in this technological era. This artificial intelligence-based tool responds to individuals’ queries and produces the requested content within seconds. Therefore, it is becoming popular among academics, the research community and library professionals. This study aims to test (through personal interaction with the tool) the authenticity of the ChatGPT’s produced records. Another objective of the research is to check the relevance between the individuals’ queries and the tool’s results. The research also intends to identify the challenges in retrieving information through ChatGPT.

Design/methodology/approach

The five researchers from different countries and organizations experienced ChatGPT by asking questions on more than 70 subjects. The responses were recorded in Notepad and converted into MS Excel and MS Access to standardize and analyze the data. The investigators consulted 11 reputed databases/sources, including Web of Science and Scopus, to assess the authenticity of the data retrieved through ChatGPT.

Findings

The findings confirmed that over 90% of results produced by ChatGPT were fake (the information did not exist in the literature). Similarly, the study sheds light on the discrepancies, such as irrelevant and incomplete information in the data generated by ChatGPT.

Originality/value

This is a unique study that shares the findings based on the different regions’ researchers’ personal experiences with ChatGPT. The researchers covered different subject areas (above 70) while asking questions to ChatGPT. The paper shares implications for researchers, students, faculty members, academic/research organizations and policymakers.

Details

Digital Library Perspectives, vol. 40 no. 4
Type: Research Article
ISSN: 2059-5816

Keywords

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