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Article
Publication date: 21 October 2013

M. Natarajan, V. Senthil, S.R. Devadasan, N. Vijay Mohan and N.M. Sivaram

The purpose of this paper is to contribute a model that would facilitate the infusing of quality and reliability in new products by blending Six Sigma concept and new product…

1810

Abstract

Purpose

The purpose of this paper is to contribute a model that would facilitate the infusing of quality and reliability in new products by blending Six Sigma concept and new product development (NPD) process.

Design/methodology/approach

A model called QUARNEWSS (stands for QUA – quality, R – reliability, NEW – new product and SS – Six Sigma) was designed. QUARNEWSS blends four stages of NPD process with Six Sigma's DMAIC improvement methodology and belt-based training infrastructure. After designing, QUARNEWSS was adopted to infuse quality and reliability in a new product being developed at a compressed air treatment products manufacturing company.

Findings

The implementation experience indicated that QUARNEWSS could act as a vehicle for systematically infusing quality and reliability in new products.

Originality/value

The contribution of QUARNEWSS model through this paper is valuable on considering the fact that modern customers demand new products with high degree of quality and reliability.

Details

Journal of Manufacturing Technology Management, vol. 24 no. 8
Type: Research Article
ISSN: 1741-038X

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Article
Publication date: 12 October 2015

TR Sreeram and Asokan Thondiyath

The purpose of this paper is to present a combined framework for system design using Six Sigma and Lean concepts. Systems Engineering has evolved independently and there are…

1444

Abstract

Purpose

The purpose of this paper is to present a combined framework for system design using Six Sigma and Lean concepts. Systems Engineering has evolved independently and there are numerous tools and techniques available to address issues that may arise in the design of systems. In the context of systems design, the application of Six Sigma and Lean concepts results in a flexible and adaptable framework. A combined framework is presented here that allows better visualization of the system-level components and their interactions at parametric level, and it also illuminates gaps that make way for continuous improvement. The Deming’s Plan-Do-Check-Act is the basis of this framework. Three case studies are presented to evaluate the application of this framework in the context of Systems Engineering design. The paper concludes with a summary of advantages of using a combined framework, its limitations and scope for future work.

Design/methodology/approach

Six Sigma, Lean and Systems Engineering approaches combined into a framework for collaborative product development.

Findings

The present framework is not rigid and does not attempt to force fit any tools or concepts. The framework is generic and allows flexibility through a plug and play type of implementation. This is important, as engineering change needs vary constantly to meet consumer demands. Therefore, it is important to engrain flexibility in the development of a foundational framework for design-encapsulating improvements and innovation. From a sustainability perspective, it is important to develop techniques that drive rationality in the decisions, especially during tradeoffs and conflicts.

Research limitations/implications

Scalability of the approach for large systems where complex interactions exist. Besides, the application of negotiation techniques for more than three persons poses a challenge from a mathematical context. Future research should address these in the context of systems design using Six Sigma and Lean techniques.

Practical implications

This paper provides a flexible framework for combining the three techniques based on Six Sigma, Lean and Systems Engineering.

Social implications

This paper will influence the construction of agent-based systems, particularly the ones using the Habermas’s theory of social action as the basis for product development.

Originality/value

This paper has not been published in any other journal or conference.

Details

International Journal of Lean Six Sigma, vol. 6 no. 4
Type: Research Article
ISSN: 2040-4166

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Article
Publication date: 28 February 2023

Kanagaraj M., Babu S., Sudhan Raj Jegan Mohan and Christy T.V.

This study aims to compare the friction and wear performance of commercial brake pads for four wheelers among metallic, semimetallic and non-asbestos organic (NAO) formulations to…

191

Abstract

Purpose

This study aims to compare the friction and wear performance of commercial brake pads for four wheelers among metallic, semimetallic and non-asbestos organic (NAO) formulations to identify one with the right combination of properties for optimal performance.

Design/methodology/approach

Three commercially available brake pads for four-wheeler automotive applications were acquired. Samples were cut from the brake pads to study their physical and mechanical properties. The effects of friction and wear were analyzed using a pin-on-disk tribotester. Surface morphology on the worn-out surface of the brake pads was studied.

Findings

It was observed that the frictional properties remained stable and less fluctuating in the semimetallic and NAO pads, whereas the coefficient of friction of all the pads varied between 0.35 and 0.55. The wear rate of the metallic pads is less than that of NAO and semimetallic pads. The surface morphology studies revealed that the metallic pads contained more primary plateaus and smaller amounts of secondary plateaus compared to semimetallic and NAO pads, resulting in better wear resistance characteristics.

Originality/value

Because the market is flooded with various options for brake pad materials, it is imperative that the vehicle manufacturers choose the right pad material with great care not only to ensure the optimal functioning of the braking system but also passenger safety. Mechanical and tribological properties of brake pads contribute greatly to their effectiveness. There is a requirement to choose the proper material for a certain application that has a consistent friction coefficient and reduced wear.

Details

Industrial Lubrication and Tribology, vol. 75 no. 3
Type: Research Article
ISSN: 0036-8792

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Article
Publication date: 16 March 2022

Bilwa Deshpande, Debasis Pradhan, Bharadhwaj Sivakumaran and Teidorlang Lyngdoh

The purpose of this paper is to examine the varying impact of advertising appeals on customers’ impulse buying (IB) for vice and virtue products.

2198

Abstract

Purpose

The purpose of this paper is to examine the varying impact of advertising appeals on customers’ impulse buying (IB) for vice and virtue products.

Design/methodology/approach

This research used two experiments varying humor/scarcity (high/low) and product category (vice versus virtue).

Findings

Humor (scarcity) enhances IB of vice (virtue) products through anticipation of enjoyment (perception of uniqueness).

Research limitations/implications

This research identifies a new antecedent of IB, advertising and additionally, a new moderator, product type (vice/virtue) in the ad appeal–IB relationship.

Practical implications

Practitioners managing vice (virtue) brands may use humor (scarcity) appeals to promote impulse buying.

Originality/value

This paper demonstrates that humor (scarcity) appeals enhance impulse buying of vice (virtue) products and shows the underlying mechanisms behind these effects.

Details

Marketing Intelligence & Planning, vol. 40 no. 3
Type: Research Article
ISSN: 0263-4503

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Article
Publication date: 7 May 2019

Arun Vijay Subbarayalu and Ahmed Al Kuwaiti

Higher education institutions understand the importance of the quality of work life (QoWL) since it directly impacts faculty members’ involvement in providing high-quality…

569

Abstract

Purpose

Higher education institutions understand the importance of the quality of work life (QoWL) since it directly impacts faculty members’ involvement in providing high-quality teaching. The purpose of this paper is to compare the QoWL of faculty members in undergraduate medical and undergraduate engineering programs offered at Imam Abdulrahman Bin Faisal University, Saudi Arabia.

Design/methodology/approach

An exploratory study design was adopted and 100 faculty members from each program were selected. A pretested QoWL questionnaire was distributed among faculty members using the Questionpro online survey portal.

Findings

Results showed that there is no significant difference between the two programs with regard to the overall QoWL (p>0.05). However, a significant difference was observed with respect to dimensions such as “working condition/environment,” “psychosocial factors at work place” and “job satisfaction and job security.” Also, there is a positive relationship observed between all the dimensions of QoWL (p<0.05).

Originality/value

This study will help educational policy planners to understand the differences in QoWL of faculty members in different programs so as to develop appropriate strategies for its improvement.

Details

International Journal of Educational Management, vol. 33 no. 4
Type: Research Article
ISSN: 0951-354X

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Article
Publication date: 9 January 2020

Harsimran Singh Sodhi, Doordarshi Singh and Bikram Jit Singh

The purpose of this paper is to examine and evaluate various Lean, Six Sigma and Lean Six Sigma (LSS) models proposed by various researchers, which have been implemented in…

974

Abstract

Purpose

The purpose of this paper is to examine and evaluate various Lean, Six Sigma and Lean Six Sigma (LSS) models proposed by various researchers, which have been implemented in manufacturing organizations.

Design/methodology/approach

The present study has followed three major steps in methodology. In the first step, pooling of various research articles has been done, followed by development of the primary results. At the final step, analysis and development of the LSS model have been performed.

Findings

This paper evaluated and examined various models of Lean Manufacturing, Six Sigma and LSS and developed an advanced LSS model that can be deployed in any manufacturing organization with the purpose of scrap reduction.

Originality/value

The findings of this study will assist shop floor managers to implement an LSS model in their organizations, which can effectively reduce the waste and enhance the overall productivity and quality of the manufactured products.

Details

World Journal of Science, Technology and Sustainable Development, vol. 17 no. 1
Type: Research Article
ISSN: 2042-5945

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Case study
Publication date: 14 July 2020

Nidheesh Joseph and Upam Pushpak Makhecha

The case would help students to learn the concept of high involvement innovation activity and how to apply it in large service organizations to increase innovation involvement…

Abstract

Learning outcomes

The case would help students to learn the concept of high involvement innovation activity and how to apply it in large service organizations to increase innovation involvement. The case will help the students to reflect on the significance of organizing structure and culture of an organization for enabling innovation and innovation process models. The case would further help the students to develop the skill to plan and implement simple, innovative innovation process models which will increase the ideation capabilities of the organization. The students will also be able to understand the role of informal learning in innovation and how to facilitate it.

Case overview/synopsis

Cyient – a global services firm – had always focused on innovation as a key strategic capability winning various annual client awards for over a decade. However, in 2012, Cyient missed the innovation awards which led to the introduction of Idea Tree initiative in Aerospace & Defense (AED) business unit of Cyient. Cyient was able to co-create patents and offer cost savings to its clients through the Idea Tree initiative. This cost-effective and unique initiative resulted in re-organizing the structure (from formal to a quasi-formal), culture (open to new ideas, mistakes and failures) and process (stage-gate) inside Cyient AED business unit. However, Idea Tree also suffers from challenges such as lack of a digital format, lack of corporate presence across Cyient and its highly informal nature. In this context, the CEO wants to review the Idea Tree initiative to decide on its future in Cyient.

Complexity academic level

The case is suitable for teaching multiple facets of innovation for MBA and Executive MBA classes in core Strategy, Managing Organizations and Entrepreneurship and for elective courses such as Innovation Management, Organizing for Innovation or HRM for Innovation. The case is suitable for both fresher and experienced participants.

Supplementary materials

Teaching Notes are available for educators only.

Subject code

CSS 6: Human Resource Management.

Details

Emerald Emerging Markets Case Studies, vol. 10 no. 3
Type: Case Study
ISSN: 2045-0621

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Article
Publication date: 29 November 2019

Mohamad Abu Ghazaleh and Abdelrahim M. Zabadi

Internet of things (IoT) and big data (BD) could change how the societies function. This paper explores the role of IoT and BD and their impact on customer relationship management…

1835

Abstract

Purpose

Internet of things (IoT) and big data (BD) could change how the societies function. This paper explores the role of IoT and BD and their impact on customer relationship management (CRM) investments in modern customer service. The purpose of this paper is to develop an analytic hierarchy planning framework to establish criteria weights and to develop a general self-assessment model for determining the most important factors influencing the IoT and BD investment in CRM. The authors found that most studies have focused on conceptualizing the impact of IoT without BD and with limited empirical studies and analytical models. This paper sheds further light on the topic by presenting both IoT and BD aspects of future CRM.

Design/methodology/approach

The analytic hierarchy process (AHP) methodology is used to weight and prioritize the factors influencing the IoT and BD investment in modern CRM in the service industry. The AHP framework resulted in a ranking of 21 sustainability sub-factors based on evaluations by experienced information technology and customer service professionals.

Findings

The paper provides significant insight on the new frontier of CRM, focusing on the use of IoT and BD and the respective solutions to address them were identified. This study primarily contributes in providing the process of effectively managing and implementing IoT and BD in big businesses by identifying the connecting link between firms and customers.

Practical implications

The understanding of new frontier of CRM connective via IoT and BD can solve the dilemmas and challenges linked to the practice of implement IoT and BD in the information systems field. The study provides valuable information and critical analysis of IoT and BD with regard to the integration of CRM. Finally, this study further provides directions for future researchers.

Originality/value

IoT and BD are a growing phenomenon, which business decision-makers and information professionals need to consider seriously to properly ascertain the modern CRM dimensions in the digital economies. They also should embrace the proper CRM innovation, which is powered by IoT and BD, and discover how IoT and BD can bring the next level of maturity to CRM “CRM of everything.”

Details

International Journal of Organizational Analysis, vol. 28 no. 1
Type: Research Article
ISSN: 1934-8835

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Article
Publication date: 19 January 2023

Peter Organisciak, Michele Newman, David Eby, Selcuk Acar and Denis Dumas

Most educational assessments tend to be constructed in a close-ended format, which is easier to score consistently and more affordable. However, recent work has leveraged…

520

Abstract

Purpose

Most educational assessments tend to be constructed in a close-ended format, which is easier to score consistently and more affordable. However, recent work has leveraged computation text methods from the information sciences to make open-ended measurement more effective and reliable for older students. The purpose of this study is to determine whether models used by computational text mining applications need to be adapted when used with samples of elementary-aged children.

Design/methodology/approach

This study introduces domain-adapted semantic models for child-specific text analysis, to allow better elementary-aged educational assessment. A corpus compiled from a multimodal mix of spoken and written child-directed sources is presented, used to train a children’s language model and evaluated against standard non-age-specific semantic models.

Findings

Child-oriented language is found to differ in vocabulary and word sense use from general English, while exhibiting lower gender and race biases. The model is evaluated in an educational application of divergent thinking measurement and shown to improve on generalized English models.

Research limitations/implications

The findings demonstrate the need for age-specific language models in the growing domain of automated divergent thinking and strongly encourage the same for other educational uses of computation text analysis by showing a measurable difference in the language of children.

Social implications

Understanding children’s language more representatively in automated educational assessment allows for more fair and equitable testing. Furthermore, child-specific language models have fewer gender and race biases.

Originality/value

Research in computational measurement of open-ended responses has thus far used models of language trained on general English sources or domain-specific sources such as textbooks. To the best of the authors’ knowledge, this paper is the first to study age-specific language models for educational assessment. In addition, while there have been several targeted, high-quality corpora of child-created or child-directed speech, the corpus presented here is the first developed with the breadth and scale required for large-scale text modeling.

Details

Information and Learning Sciences, vol. 124 no. 1/2
Type: Research Article
ISSN: 2398-5348

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Article
Publication date: 26 April 2022

Achint Nigam, Abhishek Behl, Vijay Pereira and Shreya Sangal

The paper explores how consumer behavior for purchasing impulse products changed in the complex and disruptive (emergency) situation of the COVID-19 pandemic when the customer is…

1631

Abstract

Purpose

The paper explores how consumer behavior for purchasing impulse products changed in the complex and disruptive (emergency) situation of the COVID-19 pandemic when the customer is shopping in-home and not visiting the offline stores in an emerging economy context. This paper further explores how digital transformations like the use of blockchain technology can aid offline/omnichannel retailers in reviving sales via permission marketing for impulse products.

Design/methodology/approach

The authors followed a qualitative research design and conducted 24 personal interviews with millennials and 15 interviews with offline/omnichannel retailers from an emerging economy. The data collected were analyzed using the thematic analysis procedure.

Findings

The authors discuss their findings under three themes – customers' conscious impulse buying during the pandemic, customers' unconscious impulse buying during the pandemic, and a viable solution for retailers in response to the pandemic.

Practical implications

The authors suggest that marketers primarily from an offline/omnichannel store should adapt to permission marketing and use technologies like blockchain for the digital transformation of their marketing strategies. Doing so can help offline retailers minimize future damages in the retail sector during emergency situations.

Originality/value

This paper is one of the first that explores how impulse – pure, suggestion, planned and reminder – purchases got affected during the COVID-19 pandemic disruptions in an emerging economy. This paper is also one of the first to explore the role of permission marketing and digital transformation by the use of blockchain in helping offline retailers in forming swift trust and practice trust-based marketing.

Details

Industrial Management & Data Systems, vol. 123 no. 1
Type: Research Article
ISSN: 0263-5577

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