Joyce P.S. Chan, Jessie H.Y. Yeung, Nicholas C.Q. Wong, Richie C.H. Tan and N. Musa
The purpose of this paper is to understand how digital media technologies can enhance offender rehabilitation in correctional institutions.
Abstract
Purpose
The purpose of this paper is to understand how digital media technologies can enhance offender rehabilitation in correctional institutions.
Design/methodology/approach
A qualitative approach was adopted for this study involving young prisoners who had been incarcerated for at least six months. In total, 16 participants who fulfilled the criteria of listening to at least 30 of the podcasts were eventually selected for face-to-face interview.
Findings
This study focuses on how the radio podcast impacted the rehabilitation process of the 16 young inmates. From data collected through the interviews, three major themes emerged from the study, namely, reflective thinking, increased motivation to change and structured routines. The participants highlighted how these factors are essential in moving them towards successful rehabilitation upon their release.
Research limitations/implications
A convenient sample was used as there was a lack of a more diverse sample to better represent the prison population in Singapore. The number of participants who took part in the study were limited and only young inmates. Thus, the outcome of the research may not be directly applicable to the general prison population. Another issue is that media has short-lived effects and does not encourage persistent learning, it would be prudent to explore other options that can complement the radio podcasts.
Originality/value
The study indicated that the use of digital media technology can effectively aid the rehabilitation of offenders in Singapore. It enhanced work efficiency since fewer resources were required as inmates can have podcast access within their cells. The content of the podcasts complements the overall framework of rehabilitation for young inmates when they are serving their sentences in the institutions.
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Zairul Nisham Musa, Wan Nor Azriyati Wan Abd Aziz, Zafirah Al Sadat Zyed, Noor Rosly Hanif, Ainoriza Mohd Aini, Peter Aning Tedong and Abdul Ghani Sarip
In Malaysia, a vertical residential building (VRB) is still facing challenges associated with property management. The lack of experience in property management resulted in the…
Abstract
Purpose
In Malaysia, a vertical residential building (VRB) is still facing challenges associated with property management. The lack of experience in property management resulted in the management, acting unprofessionally that cause a lot of problems to the homeowners and their properties. The findings demonstrated that maintenance of the facilities and common areas in a VRB is essential to ensure its optimal performance over its life cycle. This has to be carried out efficiently and professionally by the qualified property manager. Unfortunately, not every property manager can perform all the tasks efficiently and professionally. Thus, this leads to an increasing number of complaints by unsatisfied homeowners’ particularly on the maintenance and management of the buildings and facilities. To satisfy the homeowners, the issue of transparency is one of the area concerns that need to be emphasised in the property management system practiced in Malaysia. This case study area of Klang Valley poses as one of the urban areas that has the highest number of vertical buildings, especially the medium cost of VRB. The purpose of this study is to explore the satisfaction level of homeowners towards the management system, maintenance services and facilities provided by the management of the medium cost VRB in the Klang Valley.
Design/methodology/approach
The study adopted a quantitative approach. The survey method was used as an appropriate method for inquiry of the data. Face to face survey was conducted with respondents at a medium-cost residential building in Klang Valley, Malaysia.
Findings
The findings demonstrated that homeowners living in medium-cost VRB in Klang Valley are satisfied and faced issues with the management system, maintenance service and services provided by the management of the medium-cost VRB. The only issue confronted by the homeowners with the medium-cost VRB is the commitment of the management towards their involvement in organising the activities, problem-solving and taking action on residents’ reports or complaints.
Practical implications
The findings suggest that appointing qualified property managers who understand property management has increased the performance of the management team. Most importantly, qualified property managers are equipped with knowledge in managing people, especially to create awareness on a sense of responsibility and belonging.
Originality/value
This study has bridged the research gap on property management of the medium-cost of VRB in Malaysia. This will add value to the management of the medium cost of VRB.
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Hong Kok Wang, Gabriel Hoh Teck Ling and Xuerui Shi
To date, low-cost housing held under the common-property regime is faced with various collective action or management issues in relation to common facilities. Understanding and…
Abstract
Purpose
To date, low-cost housing held under the common-property regime is faced with various collective action or management issues in relation to common facilities. Understanding and unpacking key collective action components in a multi-dimensional and systematic fashion that help explain the status quo of the complex low-cost housing management is crucial, particularly in identifying potential factors contributing to the suboptimal self-governing outcome. Therefore, the purpose of this paper is to investigate the collective action of low-cost housing in Malaysia using Ostrom's institutional analysis development and social-ecological system framework (IAD-SES framework) as a theoretical framework.
Design/methodology/approach
First, a mixed-method research design was adopted where issues relating to the management of common properties of low-cost housing were identified in the Malaysian context. Second, the components of Ostrom's IAD framework relevant to collective action were identified. Third, after interviewing six experts in the housing industry via semi-structured interviews, two more components (historical development/adaptability to new environment and ethnicity) were added to the questionnaire survey. From here, 633 respondents who lived in four low-cost housings in Kuala Lumpur from 1,598 households were surveyed in 2012. We then merged the IAD framework with the SES framework. Factor analysis and Cronbach's alpha analysis were conducted to uncover the underlying variables and the social ecological clusters that they belonged.
Findings
With average Cronbach's alpha of 0.83, the seven key SES components identified are able to cumulatively explain 71% variance of local collective action components. Based on the cumulative percentage explained, the top five key SES components are as follows: context (social, economic and political settings); ethnicity; outcome; resource system; and users characteristics.
Originality/value
This study identifies key components related to the collective action issues of low-cost housing management, where two additional components were also suggested to be added to the SES framework. Apart from the theoretical contribution, the study, serving as insights and potential solutions, is also of practical significance to the existing management practices of low-cost housing in Malaysia where policymakers and management corporations may prioritize primary SES components, helping them govern common properties more efficiently.
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Efstratia Arampatzi and Martijn Burger
Although a large number of studies have examined the relationship between the physical work environment and employee performance, the relationship between employee well-being and…
Abstract
Purpose
Although a large number of studies have examined the relationship between the physical work environment and employee performance, the relationship between employee well-being and facility management (FM) has received limited attention. The purpose of this paper is to explore the relationship between FM services and employee well-being in terms of job satisfaction, satisfaction with the workplace, job affect and engagement within the context of the job demands-resources (JD-R) model, distinguishing between soft FM services and hard FM services.
Design/methodology/approach
The analysis is based on the responses of 1,390 employees, who responded to all the relevant items used in this analysis. In addition to the linear estimations, the research uses an instrumental variable (IV) estimation, the Lewbel IV estimator (Lewbel, 2012), to establish a causal relationship between FM services and employee well-being.
Findings
The findings of this paper suggest that there is a positive relationship between the FM index and the four well-being proxies. In addition, the findings indicate that the effect of soft FM on employee well-being is generally weaker than the effect of hard FM, especially with regard to job affect and engagement.
Originality/value
The current research treats FM services as a resource instead of a cost and goes beyond the financial value of FM by providing a quantitative analysis on the added value of FM services in terms of employee well-being. Most importantly, this study incorporates FM services in the JD-R model and uses an alternative approach to linear regression and traditional IV regression to solve for endogeneity issues.
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Yen-Chun Jim Wu and Tienhua Wu
The purpose of this paper is to systematically review the literature on entrepreneurship education (EE) in the Asia Pacific spanning a ten-year publishing period. The results of…
Abstract
Purpose
The purpose of this paper is to systematically review the literature on entrepreneurship education (EE) in the Asia Pacific spanning a ten-year publishing period. The results of previous EE research are summarily analyzed and the key themes are critically addressed.
Design/methodology/approach
This paper presents a systematic literature review of EE articles published from 2007 to 2016 in peer-reviewed, English-speaking journals that are available on the Scopus database. Frequency, bibliometrical data, and research content of the literature review are analyzed.
Findings
Research in this area is experiencing a steady growth, and a small percentage of scholars or countries in the Asia Pacific are found to make significant contributions to a body of knowledge on EE. The findings also show that the majority of studies lack theoretical legitimacy on the definition of EE and its underpinning theories; however, some articles consider an institutional or contextual perspective on EE, present individual-centered pedagogy in a traditional educational context, or indicate the intertwined connections between EE initiatives and economic growth. Thus, the findings manifest EE research in the Asia Pacific as relatively limited across research agenda, viewpoints, and levels.
Research limitations/implications
Based on the discussion on key themes, a multi-faceted and multi-tier perspective and a longitudinal study are suggested to provide broader and deeper understanding of the complexities in EE provision and its role in the relationship with national entrepreneurship. Thus, the gap between Western/Asian research contexts and enabling a common evolving body of knowledge can be bridged.
Practical implications
This study provides valuable insights that can aid educators and policymakers to establish and improve EE design and operations. This study would benefit EE systems in countries of the Asia Pacific region and should improve their practical outcomes. The relevance of integrating functional, personality, and behavioral views into EE development seems difficult but is suitable for EE advancements, thereby boosting the acceptance of entrepreneurship in society and subsequently impacting the economic development of a country.
Originality/value
This study is the first literature review on EE research in the Asia Pacific; it provides a summary analysis of the current state of EE and future directions in theory and practice.
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The UAE is among the fastest-growing facilities management (FM) markets globally. Nevertheless, conclusive evidence on this market is scarce in the literature. Therefore, this…
Abstract
Purpose
The UAE is among the fastest-growing facilities management (FM) markets globally. Nevertheless, conclusive evidence on this market is scarce in the literature. Therefore, this paper aims to provide an in-depth insight into the FM market in the UAE.
Design/methodology/approach
Fourteen interviewees were purposively selected to provide insight into FM status through their field experiences. A SWOT analysis of their answers held place.
Findings
Interviewees revealed that the main trends of FM in the UAE include interests in sustainability, integration of technology, health and safety, outsourcing FM, switching to total facilities management (TFM), and performance management systems use. Besides, the quality of the service in the FM market is driven by the real-estate boom, services sophistication, the increasing awareness of FM and focus on the quality of services. Furthermore, the interviews found that the recruitment of poorly skilled labors can threaten the FM market to meet the allocated budget, misperception of FM, the value of money, the lack of continuous follow-up with recent advancements in technologies and the lack of performance measurement models.
Originality/value
This paper highlights the major trends, drivers and threats of the FM market in the UAE, and the implications of its findings can direct FM organizations and researchers in their practices.
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Yasuhiko Nishio and Tadashi Dohi
The software reliability models to describe the reliability growth phenomenon are formulated by any stochastic point process with state‐dependent or time‐dependent intensity…
Abstract
The software reliability models to describe the reliability growth phenomenon are formulated by any stochastic point process with state‐dependent or time‐dependent intensity function. On the other hand, to deal with the environmental data, which consists of covariates influencing times to software failure, it may be useful to apply the Cox’s proportional hazards model for assessing the software reliability. In this paper, we review the proportional hazards software reliability models and discuss the problem to determine the optimal software release time under the expected total software cost criterion. Numerical examples are devoted to examine the dependence of the covariate structure in both the software reliability prediction and the optimal software release decision.
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Bhaveshkumar Nandanram Pasi, Subhash K. Mahajan and Santosh B. Rane
This paper aims to concentrate on classifying and analyzing the risks associated with the Industry 4.0 (I4.0) concept in manufacturing industries and developing strategies for…
Abstract
Purpose
This paper aims to concentrate on classifying and analyzing the risks associated with the Industry 4.0 (I4.0) concept in manufacturing industries and developing strategies for managing risks.
Design/methodology/approach
In this research paper, risks categories and their sub-components associated with the I4.0 concept are identified by performing a systematic literature survey of peer-reviewed journal articles and taking inputs from industry experts and academicians. Then, the importance of the identified risks and causal relations among risks are analyzed by using decision-making trial and evaluation laboratory (DEMATEL) method. Finally, the strategies are developed to mitigate the identified risks.
Findings
From the literature survey, 6 risk categories and their 19 sub-components associated with the I4.0 concept are identified. The DEMATEL method resulted in economic risks and technical risks as the top two risk categories in the I4.0 concept. Ecological risks and legal and political risks are relatively low-ranked risk categories.
Research limitations/implications
Causal relations and ranking among risk categories and their sub-components are obtained by analyzing responses received through questionnaires. There are other methods also available for risk analysis, which are beyond this study.
Practical implications
This research paper will help the industrialists to effectively manage the risks involved in adopting I4.0 concept in manufacturing industries by adopting strategies.
Originality/value
This research paper gives an idea about risks associated with the implementation of the I4.0 concept in manufacturing industries. Also, this paper uses the DEMATEL method for ranking the identified risk categories and their sub-components.
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Nancy Bouranta, Yannis Siskos and Nikos Tsotsolas
The ability of the police to decrease victimization rates, protect human rights and social capital, to generate feelings of safety and to respond to citizens’ calls helps generate…
Abstract
Purpose
The ability of the police to decrease victimization rates, protect human rights and social capital, to generate feelings of safety and to respond to citizens’ calls helps generate positive citizen feelings about the legitimacy of police as a law enforcement institution. Police approaches to reduce crime and violence are based mainly on objective measures, neglecting to assess its performance based on subjective perceptions. The conception that the citizens’ fear of being victims is not always reflective of the actual prevalence of crime highlights the importance of social surveys to assess the public’s perception of police performance. It is also important to assess employee satisfaction, since research indicates that the performance of first-line employees is influenced by their satisfaction. The purpose of this paper is to provide the first comparative study of both citizen and police officer satisfaction and evaluates their relationship.
Design/methodology/approach
This paper is based on a dyadic survey that measures citizens’ evaluation of police service quality as well as policemen’s job satisfaction. The data were analysed using the multicriteria methodology of multicriteria satisfaction analysis.
Findings
The results showed that policemen seem to be unsatisfied with their jobs, while citizens are quite satisfied with police performance. Specifically, policemen’s ability to be available for patrol is currently hampered by bureaucracy and other typical obligations. The tangibles criterion, which refers to buildings, offices and surveillance equipment, were characterized as inadequate by both policemen and citizens. It was also observed that police officers are not very satisfied with their amount of work may be the reason why citizens report median satisfaction levels in terms of police responsiveness.
Originality/value
This survey adds to management literature on job satisfaction and service quality, providing some additional findings regarding the police population. In addition, it combines related constructs supporting the claim that citizens can be satisfied with police services provided that police officers are satisfied with their jobs.