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Article
Publication date: 10 April 2020

Asuman Üstündağ and Mustafa C. Ungan

A literature review conducted for this study showed that although different aspects of supply chain flexibility have been studied, research on the factors affecting supplier…

885

Abstract

Purpose

A literature review conducted for this study showed that although different aspects of supply chain flexibility have been studied, research on the factors affecting supplier flexibility and the impact of supplier flexibility on supplier performance are conspicuously absent. The present study aims to fill in this gap in the literature.

Design/methodology/approach

A quantitative research design was adopted. Data were collected from 119 manufacturing companies operating in Turkey and analyzed by structural equation modeling.

Findings

The findings show that supplier flexibility is associated with environmental uncertainty, relationships with the buyer and the quality of information shared between the buyer and the supplier, but not with the level of information shared between the buyer and the supplier. The findings also indicate that supplier flexibility affects supplier performance.

Research limitations/implications

The generalizability of the findings can be considered as a limitation. In the future, sector-based larger-scale studies are desirable. Also, data can be collected from both the main business and suppliers and findings may be compared.

Practical implications

The findings of this study help decision-makers to make more informed decisions about information exchange, supplier relationships and environmental uncertainties depending on the degree of flexibility that they request from their suppliers.

Originality/value

A literature review for this study indicated that there is a lack of research on the factors affecting supplier flexibility. Therefore, this research is expected to make an original contribution to the literature.

Details

Business Process Management Journal, vol. 26 no. 7
Type: Research Article
ISSN: 1463-7154

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Article
Publication date: 20 March 2007

Mustafa C. Ungan

The purpose of this paper is to identify the pre adoption decision factors that have an influence on the implementation success of manufacturing best practices (MBP). This study…

2407

Abstract

Purpose

The purpose of this paper is to identify the pre adoption decision factors that have an influence on the implementation success of manufacturing best practices (MBP). This study also investigates whether successful implementation of best practices leads to operational performance improvement.

Design/methodology/approach

A survey research based on 55 MBP was conducted. Regression analysis was employed to test the proposed relationships.

Findings

Codification, compatibility and innovativeness of organizational culture were found to have an impact on implementation success. On the other hand, complexity, absorptive capacity, external support and the existence of champion were not emerged as the determinants of implementation. It was also found that successful implementation would lead to operational performance improvement.

Research limitations/implications

The sample size is a limitation to this study.

Practical implications

Knowing the significant determinants of implementation success, practitioners will make a better selection among competing MBP. Also, practitioners will also be able to utilize their resources better, because they will know what they should look for in each benchmarking visit. A positive significant relationship between the implementation success and performance indicated that benchmarking is an effective technique.

Originality/value

This study is the first to explore pre adoption factors that may have an influence on the implementation of MBP. Davies and Kochhar reported that studies of relationships between MBP and performance in the area of manufacturing are limited. Therefore, this work also made a contribution to this under researched area.

Details

Journal of Manufacturing Technology Management, vol. 18 no. 3
Type: Research Article
ISSN: 1741-038X

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Article
Publication date: 1 March 2006

Mustafa C. Ungan

Consistency in operations is necessary for an organization's survival and growth. It is difficult to achieve consistency because of the employees' different ways of performing the…

6333

Abstract

Purpose

Consistency in operations is necessary for an organization's survival and growth. It is difficult to achieve consistency because of the employees' different ways of performing the same task. Employees' education, experience and skill levels determine their own styles and differences in their styles cause variations in process output. If process master's (best performers in a process) ways of performing their own tasks can be well documented, then a company will be able to standardize its operating procedures in their best forms. And, when employees follow these procedures, variations will be minimized and best quality products or services will be offered to customers. However, documenting such procedures is far from easy. The purpose of this paper is to propose a step‐by‐step framework on how to create process documents for standardization purposes.

Design/methodology/approach

Qualitative research was adopted for this study. Published works in the process improvement, knowledge management (KM), and project management literatures were used to build the proposed framework.

Findings

The roles of KM, semantics, and metadata schema were found very significant in creating process documents for standardization purposes.

Practical implications

Serves as a guide to practitioners who desire to standardize their operations.

Originality/value

A review of academic and business sources indicated that work on process standardization is conspicuously absent. This paper makes a contribution to fill this gap.

Details

Business Process Management Journal, vol. 12 no. 2
Type: Research Article
ISSN: 1463-7154

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Article
Publication date: 20 December 2024

Beyza Keskin and Mustafa Cahit Ungan

The aim of this study is to identify the factors affecting supply chain responsiveness. Additionally, it investigates the relationships between supply chain responsiveness…

74

Abstract

Purpose

The aim of this study is to identify the factors affecting supply chain responsiveness. Additionally, it investigates the relationships between supply chain responsiveness, customer satisfaction and competitive power.

Design/methodology/approach

A quantitative method was adopted. Data were collected from 290 companies operating in Turkey and tested with structural equation modeling.

Findings

The results show that supply chain responsiveness is related to continuous process improvement, supplier integration and environmental uncertainty but not to customer integration. The findings also present relationships between supply chain responsiveness, customer satisfaction and competitive power.

Practical implications

The findings indicate that decision-makers should invest in continuous process improvement and supplier integration. They also need to understand that their supply chain responsiveness depends on the environmental dynamism of their sectors, and they must direct their efforts accordingly. Finally, decision-makers wishing high customer satisfaction and competitive power must value supply chain responsiveness and take necessary actions to achieve it.

Originality/value

A literature review for this study indicated very limited empirical evidence of the relationship between continuous process improvement, supplier integration, customer integration, environmental uncertainty and supply chain responsiveness. Similarly, there was a quest for more research on the relationships between supply chain responsiveness, customer satisfaction and competitive power. This work will enhance the literature by adding knowledge in these areas.

Details

Business Process Management Journal, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1463-7154

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Article
Publication date: 1 July 2006

Mustafa Ungan

Process documents are important and widely used process analysis tools. Although scores of studies draw attention to their merits, only few have focused on them. By providing…

3018

Abstract

Purpose

Process documents are important and widely used process analysis tools. Although scores of studies draw attention to their merits, only few have focused on them. By providing guidelines for effective process documentation, this paper intends to make a contribution to this under researched area.

Design/methodology/approach

Qualitative research was undertaken in this study. Based on the findings from the process improvement and knowledge management literatures, background information about process documents and a step‐by‐step procedure for developing a process document were provided.

Findings

There are three important findings of this study. First, process mapping is gaining precedence over process flowcharting/diagramming. Second, process analyzers should be aware of the tacit knowledge of process participants and know how to acquire it. Third, different needs of different organizations require different approaches to documentation.

Practical implications

Documenting a process is a very resource demanding process. The step‐by‐step procedure proposed in this paper will help organizations to use their resources effectively.

Originality/value

This study is the first to look at the process documentation issue from different perspectives stemming from the different needs of organizations. It is also the first to mention about the role of the type of process participant's knowledge in developing a process map/flowchart. This paper should be of considerable interest to practitioners.

Details

The TQM Magazine, vol. 18 no. 4
Type: Research Article
ISSN: 0954-478X

Keywords

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Article
Publication date: 1 October 2004

Mustafa Ungan

More recent survey‐based studies have indicated that, although many companies are involved in benchmarking, adoption of best practices is not as high as might be expected. This…

2546

Abstract

More recent survey‐based studies have indicated that, although many companies are involved in benchmarking, adoption of best practices is not as high as might be expected. This study was undertaken to identify the factors that have an impact on the adoption decision of manufacturing best practices. A review of the relevant literature identified ten potential factors. These can be classified into three categories: best practice factors, organizational factors, and environmental factors. Best practice factors include codification, complexity, compatibility, perceived operational benefits, and cost. Organizational factors include satisfaction with the existing practice, existence of champion, and organizational resource availability. Finally, environmental factors include perceived outside support and external pressures. The results indicated that cost of adoption, external pressures, and satisfaction with the existing practice are the main determinants of the adoption decision. These results should be of considerable interest to practitioners.

Details

Benchmarking: An International Journal, vol. 11 no. 5
Type: Research Article
ISSN: 1463-5771

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Article
Publication date: 2 March 2015

Khaled Mohammed Al-shareem, Nor'Aini Yusof and Ernawati Mustafa Kamal

– This paper aims to examine the external factors that influence the implementation of the new concept of public-private partnerships (PPPs) in Yemen.

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Abstract

Purpose

This paper aims to examine the external factors that influence the implementation of the new concept of public-private partnerships (PPPs) in Yemen.

Design/methodology/approach

This study used a self-administered questionnaire that was distributed to Yemeni organizations. Data were analyzed using factor analysis, with appropriate tests of reliability, consistency, correlation and multiple regression analysis.

Findings

The findings indicate that implementation of PPPs are affected through the government policies, market readiness and environmental uncertainty. The empirical evidence also suggests that government policies are the main predictor to PPPs implementation in Yemen. The proposed conceptual framework can be useful in developing PPPs implementation.

Originality/value

This study contributes to the existing literature on PPPs by providing empirical evidence to identify the external factors that influence the readiness to implement PPPs. Furthermore, the study adds value through its contextual originality, given that this study is the first to empirically use the readiness theory in PPP implementation. Moreover, this paper describes the first attempt to investigate the implementation of PPPs in the context of Yemen.

Details

Journal of Science & Technology Policy Management, vol. 6 no. 1
Type: Research Article
ISSN: 2053-4620

Keywords

Available. Content available
Article
Publication date: 26 October 2010

791

Abstract

Details

Journal of Manufacturing Technology Management, vol. 21 no. 8
Type: Research Article
ISSN: 1741-038X

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Article
Publication date: 18 June 2019

Rifat Kamasak, Mustafa Ozbilgin, Sibel Baykut and Meltem Yavuz

Treatment of intersectionality in empirical studies has predominantly engaged with individual categories of difference. The purpose of this paper is to demonstrate that there is…

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Abstract

Purpose

Treatment of intersectionality in empirical studies has predominantly engaged with individual categories of difference. The purpose of this paper is to demonstrate that there is utility in exploring intersectionality at the intersection of individual and institutional levels. As such the authors move beyond the polarised take on intersections as either individual or institutional phenomenon and tackle intersectionality as a relational phenomenon that gains meaning at the encounter of individuals and institutions in context. Therefore, the authors explicate how intersectionality features as forms of solidarity and hostility in work environments. As such the authors posit that not only individuals but also the institutions should change if inclusion is aimed at societal and organisational levels.

Design/methodology/approach

A thematic analysis on qualitative interview data of a purposive- and snowball-selected sample of 11 lesbian, gay, bisexual, transgender and queer working adults in Turkey was used.

Findings

This paper finds evidence to support the existence of a multidimensional model of intersectionality, where conflicting and complementary individual and institutional intersections create four intersectional typologies in the form of intersectional hostility, intersectional struggle, intersectional adjustment and intersectional solidarity.

Originality/value

The extant literature offers rich insights into individual intersectionality but sheds very little light on institutional intersectionality and its interaction with individual intersectionality. This paper attempts to fill in this gap by investigating intersectional encounters as interactions between the individual and institutional intersections.

Details

Journal of Organizational Change Management, vol. 33 no. 3
Type: Research Article
ISSN: 0953-4814

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