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The main objective of this article is to show the increasing relevance of the knowledge production capability of information storage and retrieval systems in the context of ‘perpetual innovation’, otherwise known as the ‘information’ economy. The knowledge production potential of information retrieval systems is only barely recognised in the information science community. Traditionally, information professionals and retrieval systems devised by them are conceived merely as guardians and facilitators of knowledge. This prevents information professionals playing a key role in an innovation based economy. In a perpetual innovation economy, information/knowledge embedded in commodities becomes the main source of profit. However, the peculiar character of information/knowledge means that privately owned knowledge tends to flow back into the public domain. This peculiarity necessitates continuous production of new knowledge applied to products and production techniques. Creative acts are not individualistic but collective/collaborative processes. Emerging collaborative systems on computer networks, such as the Internet, make it possible to devise work environments that are conducive to the development and cultivation of collective practices. Informational retrieval systems designers and practitioners may find it useful to study such systems to develop retrieval mechanisms that enhance creativity and facilitate knowledge production as well as knowledge transfer. It is hoped that by putting information retrieval in the context of the perpetual innovation economy, the knowledge production potential of information retrieval systems becomes more widely acknowledged and accepted among information practitioners.

Study of information retrieval (IR) interaction from a viewpoint of an appropriate discipline of human communication, such as semiotics, should be useful. Application of semiotic categories to IR reveals that the basic distinction in the retrieval interaction is between the two particular types of “language games” (speech acts) known as “denotations” and “presentations”. The denotative act in IR is needed to transmit information from the database to the user of the system. The prescriptive act, however, can be used to “invent” new connections between documents that constitute documentation systems and, thus, to create new knowledge. The research project being carried out by the present author applies semiotic concepts and tools to the IR systems design problem. IR systems design practice is viewed as a social practice in which the main disjunction is between the two conflicting acts of denotation and prescription. It is the aim of the reported project to balance these two conflicting language games within the framework of the Okapi experimental information retrieval system.

The purpose of this paper is to argue that information is an important effect of documentation. It is in this way that documentation studies distinguishes between concepts of and practices with “information” and “document”: that is, documentation studies helps illuminate how information is created, stabilized, and materialized such that it can emerge and, in turn, how it can then be controlled, deployed, enforced, entrenched, managed, and used in many different ways, in various settings, and for diverse purposes.

This paper presents a conceptual framework on documentation, drawing upon the work of Bernd Frohmann, Michel Foucault, Bruno Latour, Hannah Arendt, @@and Ian Hacking, and applied to a case study of Apartheid South Africa.

Apartheid’s documentation helped achieve apartness at the macro and micro levels of society: on the macro level, the creation and subsequent separation of different racial and ethnic identities were drafted, adopted, and turned into law through legislative documents; on the micro level, these identities were reinforced through routines with personal documents and public signs. This documentation functioned as a documentary apparatus, providing a tangible link between individuals and their official racial and ethnic categories by creating a seamless movement of documents through various institutions; further it helped transform these racial and ethnic identities into lived facts that disciplined and controlled life.

By examining documentation, one can present a fresh and unique perspective to understanding the construction of various things, such as the construction of identities. This conceptual framework contributes to Library and Information Science (LIS) by illuminating the central role of documentation in the creation, stabilization, materialization, and emergence of information. By using Apartheid South Africa as a case study, this paper demonstrates how this framework can be applied to shed new light on different kinds of phenomena in diverse contexts; consequently, it not only contributes to and extends parts of the scholarship on documentation studies within LIS, but also presents new directions for other academic disciplines and multidisciplinary analyses and research.