Nimit Chowdhary and Monika Prakash
The study was undertaken with a purpose to investigate if any generalization in importance of service quality dimensions is possible. Service providers are often not sure of the…
Abstract
Purpose
The study was undertaken with a purpose to investigate if any generalization in importance of service quality dimensions is possible. Service providers are often not sure of the amount of tangibilisation necessary and the right mix of other service quality dimensions – reliability, assurance, empathy, responsiveness, and the role of price‐added by researcher.
Design/methodology/approach
A two stage analysis was deployed. First free listing of important service quality concerns for 16 services across the four service types (as suggested by Lovelock) was done to see if any rank correlation was possible. This was followed by two‐step cluster analysis to reveal natural grouping (or clusters) within a data set for each service quality dimension that would otherwise not be apparent.
Findings
Generalization of quality dimensions was not possible among all types of services taken together, however important insights were available pertaining to each service type.
Practical implications
Some generalizations within the service types were possible for different services. Thus, service providers can consider these finding when designing service delivery.
Originality/value
Considering the two important dimensions – tangibility of service act and whether such an action is targeted at the customer or their possessions, the paper details what service quality issues are important for which service type.
Details
Keywords
Monika Prakash, Sweety Mishra, Pinaz Tiwari and Nimit Chowdhary
The smart destination can be defined as a destination that deploys information communications technologies (ICTs) and other technological tools for interactive/participative…
Abstract
The smart destination can be defined as a destination that deploys information communications technologies (ICTs) and other technological tools for interactive/participative engagement with prospective visitors. The rationale is to enhance the residents' quality of life as well as the tourists' experiences of the destinations they visit. This chapter discusses about digitization strategies and on marketing superstructures affecting destinations. It advances a conceptual framework through the development of an Attracting, Stay, and Return (ASR) Model that is suitable for smart destinations. It relies on descriptive case studies to conceptualize smart tourism destinations. This contribution reiterates the importance of having a well-designed website that presents appropriate content to entice the prospective travelers' curiosity about destinations. It offers valuable insights and advances new knowledge on smart marketing approaches that are intended to increase the destination management organizations' outreach with tourists at each stage of the ASR Model.
Details
Keywords
Monika Prakash, Mohammed Ashraf, Pinaz Tiwari and Nimit Chowdhary
Although the concept of destination is often described as an economic term that describes places of interest for tourists and visitors, currently, there is still little awareness…
Abstract
Although the concept of destination is often described as an economic term that describes places of interest for tourists and visitors, currently, there is still little awareness in the extant literature about regional, city, village, resort, or even standalone tourist destinations. This chapter aims to clarify the meaning of destinations. It distinguishes the differences between common locations and tourist destinations. It uses case studies to describe places, placemaking, and the experiencescapes of various destinations. This contribution implies that tourist attractions differentiate themselves from other places, as they offer accessible attractions with amenities.
Details
Keywords
Monika Prakash, Abhisek Porya, Pinaz Tiwari and Nimit Chowdhary
This chapter relies on descriptive case studies from various regions around the world to better explain critical elements for the effective marketing of destinations. The authors…
Abstract
This chapter relies on descriptive case studies from various regions around the world to better explain critical elements for the effective marketing of destinations. The authors put forward a theoretical framework, entitled the destination marketing triangle (DMT), that sheds light on the complex relationships and on the interconnectedness of three dimensions of destination marketing. Their model suggests that destination leaders ought to work closely with tourism service providers and to continuously engage with tourists through traditional and digital media. This way, they can improve the experiences of their visitors and prospects. At the same time, they could build a solid brand identity for their destination.
Details
Keywords
Hanna Salminen, Monika E. von Bonsdorff, Deborah McPhee and Pia Heilmann
By relying on a sustainable career perspective and recent studies on senior employees’ late career phase, this study aims to examine senior (50+) nurses’ late career narratives in…
Abstract
Purpose
By relying on a sustainable career perspective and recent studies on senior employees’ late career phase, this study aims to examine senior (50+) nurses’ late career narratives in the context of extending retirement age. Given the current global nursing shortage, there is a pressing need to find ways on how to promote longer and sustainable careers in the health-care field. Yet, there is limited knowledge about the extended late career phase of senior nurses.
Design/methodology/approach
Empirical data were derived from 22 interviews collected among senior (50+) nursing professionals working in a Finnish university hospital. The qualitative interview data were analysed using a narrative analysis method. As a result of the narrative analysis, four career narratives were constructed.
Findings
The findings demonstrated that senior nurses’ late career narratives differed in terms of late career aspirations, constraints, mobility and active agency of one’s own career. The identified career narratives indicate that the building blocks of sustainable late careers in the context of extending retirement age are diverse.
Research limitations/implications
The qualitative interview data were restricted to senior nurses working in one university hospital. Interviews were conducted on site and some nurses were called away leaving some of the interviews shorter than expected.
Practical implications
To support sustainable late careers requires that attention be based on the whole career ecosystem covering individual, organizational and societal aspects and how they are intertwined together.
Originality/value
So far, few studies have investigated the extended late career phase of senior employees in the context of a changing career landscape.
Details
Keywords
Gayatri Panda, Monika Arora, Indrajit Ghoshal, Jose Arturo Garza-Reyes and Mahender Singh Kaswan
With the evolving landscape of technology and innovations, metaverse has revealed a huge potential for changing the world. Gradually, it has expanded its wings to different…
Abstract
Purpose
With the evolving landscape of technology and innovations, metaverse has revealed a huge potential for changing the world. Gradually, it has expanded its wings to different sectors, including higher education. The key purpose of this research work is to synthesize the existing literature on metaverse in higher education and develop future research directions for researchers.
Design/methodology/approach
The present study uses the “Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA)” technique to recognize relevant articles from the database, i.e. SCOPUS. Furthermore, it conducts a “bibliometric analysis and systematic literature review” to explore the research area of metaverse in higher education.
Findings
The findings reveal that the synthesis and analysis of existing literature led to the identification of an intellectual structure, which resulted in the formation of four clusters. These clusters are defined as attributes related to metaverse applications in higher education, sustainable management of complex learning practices, customization of the teaching–learning process through the metaverse and model development. The theoretical structure informs the co-word analysis and thematic map, identifying four themes: the basic theme, motor theme, niche theme and decline theme. Finally, the social structure is assessed in terms of the author’s network and collaboration across countries.
Research limitations/implications
The study investigated the conceptual structure by developing a thematic map and social structure by measuring the relationship between country–author collaboration through bibliographic coupling (BC). The study also identified future research avenues based on the “TCCM (theory, context, characteristics, and methodology)” framework for future researchers and practitioners.
Originality/value
The research study thrives on enlarging the review scope to measure the metaverse’s role in higher education. Though bibliometric studies have been developed in the metaverse, no study has attempted to measure the relationship between metaverse in higher education using bibliometric and TCCM framework. Thus, developing a synthesized work provides a comprehensive picture of the research domain.
Details
Keywords
Monika Sheoran and Divesh Kumar
The earth is under massive stress due to current level of consumption which has crossed the sustaining capacity of our planet. Thus, the need of the hour is to promote sustainable…
Abstract
Purpose
The earth is under massive stress due to current level of consumption which has crossed the sustaining capacity of our planet. Thus, the need of the hour is to promote sustainable production and consumption. The purpose of this study is to identify the basic barriers of sustainable consumer behaviour which are hindering the adoption of sustainable consumption.
Design/methodology/approach
This article is divided into two parts. The first part consists of a literature review based on 128 articles (1995 to 2020), which are spread over a period of 25 years. Based on the literature review, nine barriers of sustainable consumer behaviour were identified and put into three categories. In the second part, fuzzy analytical hierarchy process has been used to know about the relative weight of each barrier so that benchmarking/prioritising of basic barriers of sustainable consumer behaviour can be done.
Findings
This article identifies critical barriers affecting the acceptance of sustainable electronic products. High price, a perception of no environmental impact, no benefit in personal image, lesser use by family and friends, lack of awareness about the products etc. emerged as the potential barriers which need prime attention. The relative weight of each of these barriers has also been arrived at in this article which is expected to be beneficial for policymakers to focus upon important barriers. Impact of many of these barriers can be reduced through innovative approaches and solutions.
Research limitations/implications
This article will be helpful in future research in the field of sustainable consumer behaviour. Through the understanding of the barriers of sustainable consumer behaviour, companies, governments and industries can take suitable initiatives by modifying the policies and practices to reduce the impact of these barriers so that consumer behaviour can be made more sustainable.
Originality/value
The current article tries to identify the critical barriers to adoption of sustainable electronic products by the consumers. An extensive literature review, expert suggestions and consumer survey have been adopted to identify nine barriers. Although, multiple researches have been done in the field of sustainable consumer behaviour and adoption of sustainable electronic products, there is no research article which solely focuses on implementing Fuzzy analytical hierarchical process (AHP) approach to rank the barriers faced by consumers for adoption of sustainable electronic products. It has been concluded that high price of sustainable electronic products is the most critical barrier in adoption of sustainable consumer behaviour. Moreover, the relative ranking obtained with the help of Fuzzy AHP can be used by policymakers and organisations to promote and implement sustainability in consumer behaviour.
Details
Keywords
Syed Ali Raza, Darakhshan Syed, Syed Rizwan and Maiyra Ahmed
Gaurav Dawar, Ramji Nagariya, Shivangi Bhatia, Deepika Dhingra, Monika Agrawal and Pankaj Dhaundiyal
This paper presents a conceptual framework based on an extensive literature review. The aim of this study is to deepen understanding of the relationship between carbon performance…
Abstract
Purpose
This paper presents a conceptual framework based on an extensive literature review. The aim of this study is to deepen understanding of the relationship between carbon performance and the financial market by applying qualitative research approaches.
Design/methodology/approach
The investigation has identified 372 articles sourced from Scopus databases, subjecting the bibliographic data to a comprehensive qualitative–quantitative analysis. The research uses established protocols for a structured literature review, adhering to PRISMA guidelines, machine learning-based structural topic modelling using Python and bibliometric citation analysis.
Findings
The results identified the leading academic authors, institutions and countries concerning carbon performance and financial markets literature. Quantitative studies dominate this research theme. The study has identified six knowledge clusters using topic modelling related to environmental reporting; price drivers of carbon markets; environmental policy and capital markets; financial development and carbon emissions; carbon risk and financial markets; and environmental performance and firm value. The results of the study also present the opportunities associated with carbon performance and the financial market and propose future research agendas on research through theory, characteristics, context and methodology.
Practical implications
The results of the study offer insights to practitioners, researchers and academicians regarding scientific development, intricate relationships and the complexities involved in the intersection of carbon performance and financial markets. For policymakers, a better understanding of carbon performance and financial markets will contribute to designing policies to set up priorities for countering carbon emissions.
Social implications
The study highlights the critical areas that require attention to limit greenhouse gas emissions and promote decarbonisation effectively. Policymakers can leverage these insights to develop targeted and evidence-based policies that facilitate the transition to a more sustainable and low-carbon economy.
Originality/value
The study initially attempts to discuss the research stream on carbon performance and financial markets literature from a systematic literature review.