Sérgio Antônio Pulzi Júnior, Claudia Affonso Silva Araujo and Mônica Ferreira da Silva
This paper aims to identify the kind of internal climate leaders should offer health-care professionals to promote a patient safety culture in public hospitals managed by social…
Abstract
Purpose
This paper aims to identify the kind of internal climate leaders should offer health-care professionals to promote a patient safety culture in public hospitals managed by social health organizations in Brazil.
Design/methodology/approach
Two surveys were applied to health-care professionals working at three Brazilian public hospitals. The internal climate survey reached 1,013 respondents, and the patient safety culture survey reached 1,302 participants. Both factor and regression analyses were used to analyze the study model and determine how internal climate influences patient safety culture.
Findings
Results indicate that to promote a patient safety culture among health-care professionals, leaders should generate an internal climate based on trust to foster pride in working in the hospital. Possibly, the trust dimension is the most important one and must be developed to achieve job satisfaction and provide better services to patients.
Research limitations/implications
All the hospitals studied were managed by the same Organização Social de Saúde. Due to the limited responses concerning the respondents’ profiles, demographic variables were not analyzed.
Practical implications
This research reveals that the trust and pride dimensions can most strongly influence a positive patient safety culture, helping hospital leaders face this huge managerial challenge of consistently delivering high standards of patient safety.
Originality/value
This research studies the promotion of a patient safety culture in public hospitals managed by social health organizations, characterized by greater flexibility and autonomy in health-care management and by a greater need for accountability.
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Carla Cardoso and Mónica Silva
This paper aims to present the results of a quantitative survey among 140 residents of the city of Porto.
Abstract
Purpose
This paper aims to present the results of a quantitative survey among 140 residents of the city of Porto.
Design/methodology/approach
The study is a revision of literature and illustration of results of empirical study.
Findings
The majority of Porto residents consider that tourism brings significant economic benefits and supports the wider social and cultural development of the city, and they consider the overall impact of tourism to be beneficial.
Practical implications
The paper identifies potential issues and problems and possible mitigating measures.
Originality/value
The paper provides insights based on a quantitative survey among 140 residents of the city of Porto.
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Elenise Martins Rocha, Diego Augusto de Jesus Pacheco, Natália Silvério, Cinthya Mônica da Silva Zanuzzi and Paulo Maurício Selig
Despite the significance of knowledge sharing for competitive advantage in networked businesses like franchising systems, there is a lack of comprehensive understanding regarding…
Abstract
Purpose
Despite the significance of knowledge sharing for competitive advantage in networked businesses like franchising systems, there is a lack of comprehensive understanding regarding the strategic value of knowledge sharing in the context of franchising. In particular, the specific contribution of information and communication technologies (ICTs) in facilitating interorganizational knowledge exchange among franchising members remains inadequately understood, particularly in emerging economies. Therefore, this study aims to explore the mechanisms involved in the knowledge-sharing process facilitated by a virtual learning environment (VLE) within franchising networks and examine the role of VLEs in facilitating knowledge.
Design/methodology/approach
This study uses a multiple-case study approach involving 24 franchisees and the franchisor within a Brazilian franchising network operating in the furniture market to examine the role played by a VLE.
Findings
The results of the study reveal that the introduction of a VLE has played a significant role in fostering enhancements in the knowledge-sharing process among the franchisor and franchisees in the network. Moreover, the results indicate that VLEs play a significant role in overcoming geographical obstacles, thereby enabling efficient knowledge sharing between franchisees and franchisors operating in extensive territorial contexts. Finally, findings indicate that intracommercial competition acts as a prominent barrier, leading to low levels of cooperation and knowledge-sharing intent among franchisees within the network.
Originality/value
This study contributes to the existing knowledge by enhancing the understanding of how ICTs can facilitate knowledge sharing in organizations operating within franchising systems. Furthermore, this paper advances the comprehension of the role of networking franchising configuration and governance in supporting organizational improvements. Additional actionable insights are provided.
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Cinthya Mônica da Silva Zanuzzi, Cristian Rogério Foguesatto, Graciele Tonial, Dieisson Pivoto and Paulo Maurício Selig
Driven by scientific and technological intensification, Brazilian agribusinesses are among the main food producers and exporters worldwide. Knowledge management contributes to the…
Abstract
Purpose
Driven by scientific and technological intensification, Brazilian agribusinesses are among the main food producers and exporters worldwide. Knowledge management contributes to the development of agribusinesses. The objective of this study is to analyze knowledge management practices in the supply chain of broilers at the level of farmers and compare the differences between farmers who are members of cooperatives, and those who are suppliers of firms.
Design/methodology/approach
Using data from a sample of broiler farmers (n = 240, where 80 respondents are associated with cooperatives) from Brazil, descriptive statistics were used to measure the four knowledge management dimensions (leadership, people, process and technology). The Mann–Whitney test was performed to verify the difference in the adoption of knowledge management practices between farmers who are members of cooperatives, and those who are suppliers of firms.
Findings
The results showed significant differences between the analyzed groups of broiler farmers that are members of an agricultural cooperative and suppliers of firms. Farmers who supply firms adopt knowledge management practices with greater intensity. They are also more technified and have a larger scale of production.
Research limitations/implications
The study was conducted in a single agribusiness chain. Future studies may look at another method of knowledge management assessment to see if the results will be similar.
Practical implications
The results can contribute to the development of programs and policies, incorporating knowledge management into agribusiness as a competitive strategy.
Originality/value
While knowledge management is a widely studied topic, there has been little focus on this subject with regard to agribusiness. Empirical findings of an important agribusiness supply chain are provided and show the differences in knowledge management perceptions between farmers who are members of cooperatives and those who are suppliers of firms.
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Barbara de Lima Voss, David Bernard Carter and Bruno Meirelles Salotti
We present a critical literature review debating Brazilian research on social and environmental accounting (SEA). The aim of this study is to understand the role of politics in…
Abstract
We present a critical literature review debating Brazilian research on social and environmental accounting (SEA). The aim of this study is to understand the role of politics in the construction of hegemonies in SEA research in Brazil. In particular, we examine the role of hegemony in relation to the co-option of SEA literature and sustainability in the Brazilian context by the logic of development for economic growth in emerging economies. The methodological approach adopts a post-structural perspective that reflects Laclau and Mouffe’s discourse theory. The study employs a hermeneutical, rhetorical approach to understand and classify 352 Brazilian research articles on SEA. We employ Brown and Fraser’s (2006) categorizations of SEA literature to help in our analysis: the business case, the stakeholder–accountability approach, and the critical case. We argue that the business case is prominent in Brazilian studies. Second-stage analysis suggests that the major themes under discussion include measurement, consulting, and descriptive approach. We argue that these themes illustrate the degree of influence of the hegemonic politics relevant to emerging economics, as these themes predominantly concern economic growth and a capitalist context. This paper discusses trends and practices in the Brazilian literature on SEA and argues that the focus means that SEA avoids critical debates of the role of capitalist logics in an emerging economy concerning sustainability. We urge the Brazilian academy to understand the implications of its reifying agenda and engage, counter-hegemonically, in a social and political agenda beyond the hegemonic support of a particular set of capitalist interests.
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Mladen Koljatic and Monica Silva
The purpose of this paper is to compare assessment practices for highly visible social initiatives implemented by civil society organizations (CSOs) and businesses in Latin…
Abstract
Purpose
The purpose of this paper is to compare assessment practices for highly visible social initiatives implemented by civil society organizations (CSOs) and businesses in Latin America and Spain.
Design/methodology/approach
The paper presents a secondary analysis of field‐based case studies that focused on four dimensions of assessments carried out by companies and CSOs to determine the impact of their social initiatives. The four aspects studied were: definition of the initiative's mission and goals; creation of value for stakeholders; quality of managerial practices deployed in the social initiative; and degree of alignment of mission and strategy. Ad hoc scales were developed and two raters evaluated the cases based on these dimensions.
Findings
CSOs made a greater effort than businesses to assess their initiatives, as reflected in the four performance assessment scores.
Research limitations/implications
The main limitations were the limited scope of information available for the analysis – a drawback when using secondary data – and the particular characteristics of the initiatives in this convenience sample.
Practical implications
Businesses implementing initiatives with expected social impacts as part of their CSR efforts should not rule out the possibility of outsourcing management and assessment of those initiatives to CSOs.
Originality/value
The paper sheds light on the relative strengths of CSOs compared with companies with regard to managing and assessing social initiatives. The finding is somewhat unexpected, given the culture of management effectiveness that permeates the business sector. The authors conclude that further study is required to identify the reasons for higher CSO performance and suggest some venues for such studies.
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Mladen Koljatic and Mónica Silva
The purpose of this paper is to document the process of change of the admission tests in a developing country, Chile focusing on equity issues, particularly on the outcomes for…
Abstract
Purpose
The purpose of this paper is to document the process of change of the admission tests in a developing country, Chile focusing on equity issues, particularly on the outcomes for test takers from marginalized groups.
Design/methodology/approach
The paper deals with equity issues associated to the change in admission tests to higher education in Chile. It addresses the omission of a validity framework, the ensuing implementation problems, and the unfulfilled expectations that the new tests would increase access to higher education for marginalized groups. The paper is built as a case study, using media accounts and archival data to document the process of change.
Findings
Three years after the debut of the new tests, the expected outcomes of increased access to higher education were not met. The performance gap in the admission tests between the underprivileged group of applicants from public municipal high‐schools and the applicants from private schools widened.
Research limitations/implications
Two limitations of the study were the restricted access to primary information and the peripheral involvement of the authors had in the controversy over the new tests. To control for the potential bias in the discussion of the issues, the authors consulted with local and foreign experts not involved in the controversy in order to validate judgments and the interpretation of data and events.
Originality/value
An understanding of the overslights and flaws in the process of change can serve to inform national policy debates in countries where educational reforms are under way.
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Sandra J. Milberg, Mónica Silva, Paulina Celedon and Francisca Sinn
The purpose of this paper is to extend the conclusions of a previous synthesis of attraction effect research (1995), focusing on the influence of background and design variables…
Abstract
Purpose
The purpose of this paper is to extend the conclusions of a previous synthesis of attraction effect research (1995), focusing on the influence of background and design variables on the magnitude of the effect, and to identify additional factors that question the effect’s practical market relevance.
Design/methodology/approach
Meta-analysis and moderator analysis (meta-regression) are used to summarize the findings and assess the explanatory power of background variables on the magnitude of the attraction effect.
Findings
Analyses indicate significant effects for procedure and the pre-entrant target percentage in addition to decoy type and decoy location found in previous synthesis. These factors explain 16 per cent of the variance. Previous findings that between-subject designs result in stronger attraction effects are not substantiated. Viable decoys led to a reversal of the attraction effect.
Research limitations/implications
This research contributes conceptually by demonstrating that the attraction effect is sensitive to research design factors which in some cases reverse the effect. This suggests that the underlying theory needs qualification and that generalizability may be limited. Given the constraints of meta-analysis, design factors that are idiosyncratic to a single study or are constant across studies could not be tested.
Practical implications
This research suggests that for the attraction effect to have practical relevance, knowledge of the effect needs updating because critical realities in the marketplace have been somewhat ignored by researchers in building theories regarding this effect.
Originality/value
By focusing on background variables that can moderate the magnitude of the attraction effect, the authors open a venue to expand the theoretical understanding and the practical relevance of the attraction effect in marketing.
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P. P. Mohanty and Niharranjan Mishra
Overtourism is an emerging concept and a perennial process every destination is going through. It is a cyclic phenomenon derived from the destination, retained in the destination…
Abstract
Overtourism is an emerging concept and a perennial process every destination is going through. It is a cyclic phenomenon derived from the destination, retained in the destination and at last demised by the destination. It's a kind of ‘tourism illness’ spreading rapidly in every destination in the present scenario. The status of overtourism in every destination has been caused by the tourist, of the tourist and for the tourist. In the context of religious places in Odisha, overtourism is a ‘disorder’ that cannot be mitigated, as religiosity, faith and spiritualism have propelled and governed people's sentiment and emotion. Hence ambiguity arises out of making an intrigue situation between a myth or a spiritual sojourn bounded by faith and belief. This chapter significantly contributes by unfolding the existing literature by providing the origin and evolution of overtourism, various stated definitions by the different authors, causes and consequences, and overtourism in religious destinations by adopting an exploratory study, particularly in case of the Golden triangle of Odisha.