Search results

1 – 10 of 133
Per page
102050
Citations:
Loading...
Access Restricted. View access options
Article
Publication date: 22 August 2008

Lawrence O. Jenicke, Anil Kumar and Monica C. Holmes

The six sigma methodology has been successfully implemented in many organizations leading to tremendous quality improvements in products manufactured and services delivered…

3081

Abstract

Purpose

The six sigma methodology has been successfully implemented in many organizations leading to tremendous quality improvements in products manufactured and services delivered. However, academic institutions have lagged other organizations in implementing six sigma. The purpose of this paper is to examine the challenges of implementing the methodology in academia and proposes a framework that serves as a guide for implementing six sigma in academic institutions.

Design/methodology/approach

Several unique aspects that differentiate an academic environment from a manufacturing setting for six sigma are identified. A three‐tiered framework to organize the six sigma improvement methodology and related academic performance indicators into a hierarchy fitting academic institution governance levels is proposed. Examples of strategic objectives and performance indicators by levels of implementation for the DMAIC process are also provided.

Findings

The findings suggest that the unique structure of an academic institution make it an interesting candidate for implementing six sigma. The three‐tiered framework for six sigma can be used by administrators, faculty, staff and students as an implementation guide.

Research limitations/implications

The paper shows that significant differences between the environments make implementation in many areas within an academic institution challenging. However, there are limitations to the application of six sigma in an academic organization. The six sigma methodology has been more thoroughly developed and refined in manufacturing environments than in service systems such as in a university.

Practical implications

This paper helps to stimulate thinking about the application of a proven quality management methodology to academic settings where structured formal improvement programs such as six sigma are not commonly found.

Originality/value

The value of this paper is to provide a three‐tiered hierarchical structure for applying six sigma in academic organizations.

Details

The TQM Journal, vol. 20 no. 5
Type: Research Article
ISSN: 1754-2731

Keywords

Access Restricted. View access options
Article
Publication date: 2 February 2015

Monica C. Holmes, Lawrence O. Jenicke and Jessica L. Hempel

This paper discusses the importance of the Six Sigma selection process, describes a Six Sigma project in a higher educational institution and presents a weighted scorecard…

1376

Abstract

Purpose

This paper discusses the importance of the Six Sigma selection process, describes a Six Sigma project in a higher educational institution and presents a weighted scorecard approach for project selection.

Design/methodology/approach

A case study of the Six Sigma approach being used to improve student support at a university computer help desk was used. An error related to the timeliness of service was defined and improved over the course of the project.

Findings

The Six Sigma approach was useful for improving timely service, but a methodology for selecting the project was needed by the project leader. Using such a methodology would have ensured higher probability of project success.

Practical implications

This framework provides directions for selecting a Six Sigma project in a higher educational setting. The weighted scorecard method is presented and may be used for selecting a project which would likely be the most efficient use of time and resources.

Originality/value

While project selection methodologies have been published with regard to Six Sigma projects in business, this paper fills the need for selection criteria as they relate to higher educational settings.

Details

Quality Assurance in Education, vol. 23 no. 1
Type: Research Article
ISSN: 0968-4883

Keywords

Abstract

Details

Lean Six Sigma in Higher Education Institutions
Type: Book
ISBN: 978-1-80382-602-8

Access Restricted. View access options
Article
Publication date: 1 March 1992

Bonnie Gratch

The decade of the 1980s was unique for the sheer quantity of education reform reports and legislation. Virtually every state enacted education reform legislation, including…

180

Abstract

The decade of the 1980s was unique for the sheer quantity of education reform reports and legislation. Virtually every state enacted education reform legislation, including reforms of teacher education, licensing, and comprehension. According to Darling‐Hammond and Berry, over 1,000 pieces of legislation related to teachers have been drafted since 1980, and “a substantial fraction have been implemented.” As I discussed in my 1989 RSR article, “Five Years after A Nation at Risk: An Annotated Bibliography,” two waves of 1980s reform reports were identified in the enormous body of primary and secondary literature dealing with education reform. The reform publications of the early 1980s stressed improvements in curricular standards, student performance outcomes, and changes to the education programs, such as salary increases, teacher testing, and stricter certification requirements. The second‐wave reform publications emphasized more complex issues centered around the concepts of restructuring the schools and teacher education programs, as well as empowering teachers to become more involved in curriculum and governance issues.

Details

Reference Services Review, vol. 20 no. 3
Type: Research Article
ISSN: 0090-7324

Access Restricted. View access options
Book part
Publication date: 10 February 2023

Ryan Varghese, Abha Deshpande, Gargi Digholkar and Dileep Kumar

Background: Artificial intelligence (AI) is a booming sector that has profoundly influenced every walk of life, and the education sector is no exception. In education, AI has…

Abstract

Background: Artificial intelligence (AI) is a booming sector that has profoundly influenced every walk of life, and the education sector is no exception. In education, AI has helped to develop novel teaching and learning solutions that are currently being tested in various contexts. Businesses and governments across the globe have been pouring money into a wide array of implementations, and dozens of EdTech start-ups are being funded to capitalise on this technological force. The penetration of AI in classroom teaching is also a profound matter of discussion. These have garnered massive amounts of student big data and have a significant impact on the life of both students and educators alike.

Purpose: The prime focus of this chapter is to extensively review and analyse the vast literature available on the utilities of AI in health care, learning, and development. The specific objective of thematic exploration of the literature is to explicate the principal facets and recent advances in the development and employment of AI in the latter. This chapter also aims to explore how the EdTech and healthcare–education sectors would witness a paradigm shift with the advent and incorporation of AI.

Design/Methodology/Approach: To provide context and evidence, relevant publications were identified on ScienceDirect, PubMed, and Google Scholar using keywords like AI, education, learning, health care, and development. In addition, the latest articles were also thoroughly reviewed to underscore recent advances in the same field.

Results: The implementation of AI in the learning, development, and healthcare sector is rising steeply, with a projected expansion of about 50% by 2022. These algorithms and user interfaces economically facilitate efficient delivery of the latter.

Conclusions: The EdTech and healthcare sector has great potential for a spectrum of AI-based interventions, providing access to learning opportunities and personalised experiences. These interventions are often economic in the long run compared to conventional modalities. However, several ethical and regulatory concerns should be addressed before the complete adoption of AI in these sectors.

Originality/Value: The value in exploring this topic is to present a view on the potential of employing AI in health care, medical education, and learning and development. It also intends to open a discussion of its potential benefits and a remedy to its shortcomings.

Details

The Adoption and Effect of Artificial Intelligence on Human Resources Management, Part B
Type: Book
ISBN: 978-1-80455-662-7

Keywords

Access Restricted. View access options
Article
Publication date: 1 August 2016

Stephen Anthony and Jiju Antony

The purpose of this paper is to demonstrate the ability to researchers of using design of experiments (DoE) as a structured and systematic approach to performing systematic…

2404

Abstract

Purpose

The purpose of this paper is to demonstrate the ability to researchers of using design of experiments (DoE) as a structured and systematic approach to performing systematic literature reviews. The authors demonstrate a simple case study illustrating the application of DoE in executing a systematic literature review on two popular topics in higher education: academic leadership and Lean Six Sigma.

Design/methodology/approach

The methodology involves the systematic literature review of linking academic leadership with terms such as Lean, Six Sigma, Total Quality Management, Maturity Model and Continuous Improvement. The main tool used to structure the systematic literature review is a Taguchi Orthogonal Array design, specifically an L16 grid and the method is verified by conducting another review, replacing the term academic leadership with simply leadership.

Findings

The approach identified at first no research papers linking the terms; however, when academic leadership was replaced with university, 19 research papers where discovered. The verification exercise, linking just leadership with the other search string generated over 1,000 results – demonstrating that the tool can find large volumes of articles if they exist, the search was completed for a ten year time frame – 2004 to 2014.

Research limitations/implications

The case study focussed on a field which is known to have little current research and the verification exercise deliberately targeted a known large body of research. The authors will continue to use the approach and refine the technique over time.

Practical implications

This approach would help any researcher despite of their discipline to identify opportunities and gaps in the current literature.

Originality/value

The paper shows how DoE can be used in an academic research-based process. No other literature review approach currently exists which uses Taguchi approach to DoE to filter the search criteria.

Details

International Journal of Quality & Reliability Management, vol. 33 no. 7
Type: Research Article
ISSN: 0265-671X

Keywords

Access Restricted. View access options
Book part
Publication date: 11 July 2017

Valerie Hill-Jackson

Bringing renewed attention to the anemic representation of Black women within the teaching profession, this chapter begins by chronicling the history of Black women in teacher…

Abstract

Bringing renewed attention to the anemic representation of Black women within the teaching profession, this chapter begins by chronicling the history of Black women in teacher education – from the Reconstruction Era to the 21st century – in an effort to highlight the causes of their conspicuous demographic decline. Next, it is argued that increasing the number of Black women in the teaching profession is a worthwhile endeavor although the rationales for such targeted efforts may not be obvious or appreciated by the casual observer. It is, therefore, important to illuminate the multiple justifications as to why it is essential to improve the underrepresentation of Black women in America’s classrooms. Lastly, it is asserted that serious attention is required to reverse the dramatic exodus of Black women from the teaching profession. In conveying this issue, the author shares special emphasis recruiting tactics, for the national, programmatic, and local school district levels, as promising proposals to enlist and retain more Black women in the teaching profession.

Access Restricted. View access options
Book part
Publication date: 20 June 2017

David Shinar

Abstract

Details

Traffic Safety and Human Behavior
Type: Book
ISBN: 978-1-78635-222-4

Access Restricted. View access options
Book part
Publication date: 1 November 2016

Abstract

Details

Governing for the Future: Designing Democratic Institutions for a Better Tomorrow
Type: Book
ISBN: 978-1-78635-056-5

Access Restricted. View access options
Book part
Publication date: 23 November 2017

Georgiann Davis and Chris Wakefield

Historically, it has been common practice for doctors and parents to withhold the diagnosis from their minor intersex patients. This study seeks to integrate intersex youth…

Abstract

Purpose

Historically, it has been common practice for doctors and parents to withhold the diagnosis from their minor intersex patients. This study seeks to integrate intersex youth experiences into the growing body of literature on diagnosis disclosure for intersex patients.

Methodology/approach

Using gender structure theory as a model, 16 intersex youth were given in-depth surveys regarding their experiences with their intersex identity in individual, interactional, and institutional contexts.

Findings

Participants more positively experience intersex than the earlier generations of intersex people. They were not deeply troubled by their diagnosis as doctors have historically feared, and they are open about their diagnosis with their non-intersex peers and teachers. They also find peer support valuable.

Research limitations/implications

Data was collected from a single event and cannot represent all intersex youth. Future research must continue to engage with intersex youth experiences both inside of and beyond activist and support group networks.

Practical implications

These findings are strong exploratory evidence for the importance of diagnosis disclosure for intersex youth. Policies of withholding intersex diagnoses in clinical and familial contexts should be reevaluated in light of the experiences of intersex youth.

Social implications

Diagnosis disclosure for intersex youth creates the potential for increased medical decision-making participation and increased capacity for activism and community building around intersex issues.

Originality/value

Our results encourage future studies that center the experiences of intersex youth, for we conclude that theorizing the lived experiences of intersex people is incomplete without their perspectives.

Details

Gender, Sex, and Sexuality Among Contemporary Youth
Type: Book
ISBN: 978-1-78714-613-6

Keywords

1 – 10 of 133
Per page
102050