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Discusses how a US supermarket chain, Big Y Foods, proves even part‐timers can be motivated with PRIDE to exceed customers′ evolving expectations. Describes how, from the moment of hiring, employees are encouraged to suggest better ways to do the job of serving the customer. Outlines the steps towards achieving employee involvement, including an introduction to Partnership, Recognition, Involvement, Drive and Excellence (PRIDE), and how this ties in with the quality circle process. Asserts that employee involvement, training and development complement each other, and will motivate employees to seek better ways to create and deliver service and value.

The purpose of this paper is to present a theoretical model aimed at understanding the impact that workplace spirituality (WS) has on team effectiveness.

A literature review uncovers aspects of the implications that WS has for organizations and how it is related to team effectiveness.

A theoretical model aimed at understanding the effect of WS on team effectiveness is presented. It is proposed that workplace spirituality is an element of the organizational culture and that it has an important effect on team effectiveness. In this sense, trust, creativity and respect are hightlighted as being important attributes presented in those organizations in which WS is encouraged.

With regard to limitations, other attributes such as communication or cooperation could also be considered for inclusion about spirituality in the workplace. Also, the concept of national culture could introduce important and interesting implications.

The paper contributes by analyzing the effects of WS on teams. Past literature had focused primarily on studying the impact of WS at the individual and organizational level.