Anselm C.W. Lee, Mona Leung and K.T. So
To review the experience of managing two patients with identical names in the same ward during a five‐month period.
Abstract
Purpose
To review the experience of managing two patients with identical names in the same ward during a five‐month period.
Design/methodology/approach
The records of the patients were reviewed to look for incorrect entries, errors in specimens sampling, administration of blood products and chemotherapy, and misplacement of clinical notes. Doctors and nurses involved were also invited to complete a questionnaire study to comment on the usefulness of the measures implemented for correct patient identification. A random sample of 60 patients was also selected to see if their full names were shared with other patients attending the same hospital.
Findings
Among the 1,442 sheets of hospital records from the two patients, no errors pertaining to the clinical activities were found. However, 13 (0.9 per cent) sheets of the hospital records were misplaced. The 21 doctors and nurses participating in the questionnaire study gave positive support to all the additional measures implemented for safeguarding patient identification, of which the automated alerting feature in the electronic clinical management system received the highest scores. A total of 32 (53 per cent) of the 60 sampled patients shared a common full name with one to 101 other patients attending the same hospital.
Originality/value
Patients with identical names staying in the same ward present a unique challenge to acute health‐care settings. The situation is especially relevant in communities where most people's names are not unique. Specific guidelines and measures are needed to prevent patient misidentification. Errors in filing of patient notes and laboratory reports to the hospital record deserve further attention.
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The purpose of this paper is to contribute to the existing disclosure literature by examining the determinants of corporate risk disclosure (CRD) in the internet reporting for a…
Abstract
Purpose
The purpose of this paper is to contribute to the existing disclosure literature by examining the determinants of corporate risk disclosure (CRD) in the internet reporting for a sample of Egyptian listed companies on the Egyptian Stock Exchange (EGX).
Design/methodology/approach
This study depends on a sample of 76 Egyptian companies included in the EGX 100 in the period 2012-2014. The study applies a content analysis and uses a sentence-based method to measure CRD in the internet reporting. Ordinary least-squares regression analysis is used to examine the impact of firm and board characteristics on CRD in the internet reporting.
Findings
The empirical analysis shows that large Egyptian companies tend to disclose more risk information in their internet reporting. Moreover, the results indicate that there is a significant positive association between sector type and CRD in the internet reporting. The results show non-significant association between CRD and other firm characteristics (cross listing and level of risk). Finally, there are no significant associations between CRD and board characteristics variables (board size, board composition and CEO duality).
Research limitations/implications
The study’s findings have practical implications. It aids in informing policy makers considering implementing new economic reform programs about the properties of Egyptian companies that disclose risk information in their internet reporting. It provides insights on CRD in Egyptian companies for standards setters and professional authorities to improve risk reporting practices to help stakeholders in making good decisions.
Originality/value
This study is one of the first studies to examine the determinants of CRD in the internet reporting for a sample of Egyptian companies.
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Delroy Chevers and Andrew Spencer
This paper aims to assess the impact of information and communication technology (ICT) on customer satisfaction in Jamaican hotels.
Abstract
Purpose
This paper aims to assess the impact of information and communication technology (ICT) on customer satisfaction in Jamaican hotels.
Design/methodology/approach
An online survey approach was used with 213 hotel guests in Jamaica.
Findings
The study found that there was a significant relationship between ICT adoption and hotel guest satisfaction.
Research limitations/implications
It is hoped that other researchers will refine the proposed research model.
Practical implications
It is believed that the findings of the study can be used to guide hotel managers regarding the ICT components with the greatest influence on customer satisfaction, which by extension can lead to improved hotel performance.
Social implications
These findings can assist policy makers at the national level in formulating optimal strategies to improve the Jamaican hotel industry.
Originality/value
The paper proposes a research model, which can provide useful insights to hotel administrators regarding increasing the ability to satisfy customers.
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Homayoun Pasha Safavi, Mona Bouzari and Taraneh Foroutan
Drawing upon conservation of resources (COR) theory and social exchange theory (SET), this study aims to empirically test a conceptual model in which social loafing (SLof) acts as…
Abstract
Purpose
Drawing upon conservation of resources (COR) theory and social exchange theory (SET), this study aims to empirically test a conceptual model in which social loafing (SLof) acts as a mediator in the relationship between fear of COVID-19 (FoC-19) and organizational deviant behaviors (OD). Additionally, the model proposed the moderating effect of servant leadership (SL) in the relation between FoC-19 and SLof.
Design/methodology/approach
The relationships were examined using structural equation modeling with LISREL (linear structural relations) 8.30 using data from front-line restaurant employees and their supervisors in India using a time-lag design.
Findings
Results suggest that SLof mediates the effects of FoC-19 on OD. Additionally, the results confirm that SL moderates the relation between FoC-19 and SLof.
Research limitations/implications
It would be beneficial to increase the knowledge concerning the other potential outcomes of SLof. Moreover, it would be helpful to examine other probable moderators like trust in supervisor and supervisor support to understand whether they can have an interfering role in mitigating and minimizing SLof among restaurant employees.
Practical implications
Based on the findings, restaurant managers should pay sufficient attention to and carefully choose the leadership approach they apply in their workplaces. Restaurant managers would try to establish a bond with their employees by showing them empathy and paying attention to their emotional needs. The authors also suggest leaders who are leading people through crises make their employees understand why their job is important, rejuvenate their sense of attachment to their groups and organizations, and set clear directions for their employees.
Originality/value
The current study adds to the existing literature by investigating the effects of FoC-19 on front-line employees using data collected in the Indian restaurant industry. This empirical study will enrich the authors’ knowledge and understanding of the effect of SL to reduce the positive impact of FoC-19 on SLof.
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Ayanna F. Frederick and Talia R. Esnard
Across the globe, the increasing exploration of women entrepreneurship as an emerging phenomenon has resulted in growing lines of examination that extend across the motivations…
Abstract
Across the globe, the increasing exploration of women entrepreneurship as an emerging phenomenon has resulted in growing lines of examination that extend across the motivations, challenges, contributions, and strategies for navigating the entrepreneurial space. Despite such advancements in the field, the effects of gender and motherhood on entrepreneurship remain highly under-theorized and under-contextualized, with little appreciation of the spatial and situational realities that they confront. Such is the case for the Caribbean where women and mothers are increasingly entering into entrepreneurship, but where their realities are yet to be understood. In this chapter, we therefore make a case for the use of contextual theorizations that focus on the structural, historical, and cultural aspects of entrepreneurship, and the implications of these for the thinking and action of women entrepreneurs and mumpreneurs in the region. Implications for entrepreneurial research, policy, and practices in the Caribbean are also discussed.
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This paper surveys theoretical and practical issues associated with a particular type of information retrieval problem, namely that where the information need is pictorial. The…
Abstract
This paper surveys theoretical and practical issues associated with a particular type of information retrieval problem, namely that where the information need is pictorial. The paper is contextualised by the notion of a visually stimulated society, in which the ease of record creation and transmission in the visual medium is contrasted with the difficulty of gaining effective subject access to the world's stores of such records. The technological developments which, in casting the visual image in electronic form, have contributed so significantly to its availability are reviewed briefly, as a prelude to the main thrust of the paper. Concentrating on still and moving pictorial forms of the visual image, the paper dwells on issues related to the subject indexing of pictorial material and discusses four models of pictorial information retrieval corresponding with permutations of the verbal and visual modes for the representation of picture content and of information need.
This paper sets the stage for research on the willingness and readiness of a developing country to fully embrace the changes in tourism that are being facilitated by rapidly…
Abstract
Purpose
This paper sets the stage for research on the willingness and readiness of a developing country to fully embrace the changes in tourism that are being facilitated by rapidly changing technological advancements. The purpose of this paper is to explore some of the technological advancements and the debates surrounding technology adoption within the context of Jamaica.
Design/methodology/approach
Using Jamaica, a developing country low on internet penetration as the site of investigation, this work suggests that there are lessons to be learned from broadly assessing its context economically, socially and technologically. This specific case is juxtaposed against the theoretical works on diffusion of technology and the digital divide to indicate the way forward for the local tourist industry.
Findings
The work shows that technology diffusion and adoption has become an important area of research globally. For countries that are heavily dependent on inbound travel from regions of the world with high technology penetration and a clientele which is increasingly expecting cutting edge technology to be part and parcel of their travel plans, this type of research and application of new technologies to the travel package are critical to survival and growth.
Research limitations/implications
The practical application of this paper is that it suggests that Jamaica and other developing countries can learn valuable lessons from the debates and discussions in the literature relating to technology adoption in the tourism context.
Originality/value
This paper is original in that it introduces a research concept that is new for the context of Jamaican tourist industry and places the research context within the theoretical framework on the digital divide.
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Omar Farooq and Mona A. ElBannan
The purpose of this paper is to document the impact of stock price synchronicity (SYNCH) on the dividend payout ratio.
Abstract
Purpose
The purpose of this paper is to document the impact of stock price synchronicity (SYNCH) on the dividend payout ratio.
Design/methodology/approach
The authors use data from India for the period between 2000 and 2012 and the panel regression approach to test their arguments.
Findings
This paper documents that the relationship between synchronicity and dividend payout ratio is positive until a turning point is reached. After that point, synchronicity has a negative impact on dividend payout ratio. The authors argue that firms with low synchronicity have higher information asymmetries. As a result, they have an incentive to develop a reputation as better-governed firms by paying high dividends. However, as synchronicity increases further, information asymmetries go down and as a result incentive to use dividend payouts as a mechanism to reduce information asymmetries goes down. Therefore, positive relationship between synchronicity and dividend payout ratios breaks down at high levels of synchronicity.
Originality/value
The authors provide evidence regarding the role played by SYNCH – a publicly available measure – on dividend polices adopted by firms within the context of emerging markets.