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Article
Publication date: 1 June 1988

Moira Slater

Senior dietician Moira Slater BSc, SRD describes how a dedicated and enthusiastic team improved the quality of life among elderly patients by introducing healthy eating with a…

160

Abstract

Senior dietician Moira Slater BSc, SRD describes how a dedicated and enthusiastic team improved the quality of life among elderly patients by introducing healthy eating with a novel approach

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Nutrition & Food Science, vol. 88 no. 6
Type: Research Article
ISSN: 0034-6659

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Article
Publication date: 1 December 2004

Elizabeth Murray, Rodney McAdam and Moira T. Burke

The objective of this paper is to critique emerging legislation in the pharmaceutical industry, focusing on the clinical trials sector. Possible changes are identified and…

1102

Abstract

The objective of this paper is to critique emerging legislation in the pharmaceutical industry, focusing on the clinical trials sector. Possible changes are identified and discussed in relation to their impact on phase I clinical trials conducted in the UK. It is concluded that smaller contract research organisations, which have benefited in the past from European Union legislative variation, may have resource problems in trying to cope with the changing business environment created through legislative harmonization. These SMEs must use this opportunity to seek clinical trials research partnerships in a new harmonized EU market.

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International Journal of Health Care Quality Assurance, vol. 17 no. 7
Type: Research Article
ISSN: 0952-6862

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Article
Publication date: 1 September 2005

Anne M. Smith and Moira Fischbacher

To increase understanding of both the process of new service development (NSD) and the nature of services as delivered to customers.

4979

Abstract

Purpose

To increase understanding of both the process of new service development (NSD) and the nature of services as delivered to customers.

Design/methodology/approach

Four qualitative, exploratory case studies encompassing public (health) and private (financial) sector service organisations.

Findings

Managers select stakeholder groups for involvement in NSD attributing stakeholder salience, centrality to the process and power to influence the final service design. Customers are “dormant” stakeholders, thought to lack the knowledge/experience to contribute meaningfully to NSD. Their interests and needs are channelled through other stakeholders.

Research limitations/implications

The research is confined to two service industries based on a key informant approach; thus generalisability to other industries may be limited.

Practical implications

Multiple stakeholder involvement places a growing emphasis on the need for NSD managers to be skilled in managing complex, multi‐layered and multi‐faceted processes, often without legitimate power. This is likely to be a particular challenge for the public sector.

Originality/value

This paper examines the relatively underdeveloped area of NSD and from an unusual perspective, i.e. that of services as outcomes of an amalgam of stakeholder interactions and relationships. Furthermore, it represents one of only a few in‐depth studies of NSD within a health service context.

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European Journal of Marketing, vol. 39 no. 9/10
Type: Research Article
ISSN: 0309-0566

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Article
Publication date: 1 April 1977

THE Reference Department of Paisley Central Library today occupies the room which was the original Public Library built in 1870 and opened to the public in April 1871. Since that…

432

Abstract

THE Reference Department of Paisley Central Library today occupies the room which was the original Public Library built in 1870 and opened to the public in April 1871. Since that date two extensions to the building have taken place. The first, in 1882, provided a separate room for both Reference and Lending libraries; the second, opened in 1938, provided a new Children's Department. Together with the original cost of the building, these extensions were entirely financed by Sir Peter Coats, James Coats of Auchendrane and Daniel Coats respectively. The people of Paisley indeed owe much to this one family, whose generosity was great. They not only provided the capital required but continued to donate many useful and often extremely valuable works of reference over the many years that followed. In 1975 Paisley Library was incorporated in the new Renfrew District library service.

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Library Review, vol. 26 no. 4
Type: Research Article
ISSN: 0024-2535

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Article
Publication date: 1 February 1978

The most obvious symptom of the most obvious trend in the building of new libraries is the fact that, as yet, no spade has entered the ground of the site on Euston Road, London…

170

Abstract

The most obvious symptom of the most obvious trend in the building of new libraries is the fact that, as yet, no spade has entered the ground of the site on Euston Road, London, upon which the new building for the British Library Reference Division has to be erected. Some twenty years of continued negotiation and discussion finally resulted in the choice of this site. The UK and much more of the world awaits with anticipation what could and should be the major building library of the twentieth century. The planning and design of a library building, however large or small, is, relatively speaking, a major operation, and deserves time, care and patience if the best results are to be produced.

Details

Library Review, vol. 27 no. 2
Type: Research Article
ISSN: 0024-2535

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