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The purpose of this paper is to examine a multidimensional model of marketing culture and performance in tourism restaurants operating in Jordan. The paper introduces a model proposing certain associations between Webster’s (1990) marketing culture dimensions and attempts to underline how such associations affect restaurants’ performance.

A structured and self-administered survey was used, targeting managers and employees of tourism restaurants operating in Jordan. A sample of 334 tourism restaurants’ managers and employees were involved in the survey. A series of exploratory and confirmatory factor analyses were used to assess the research constructs dimensions, unidimensionality, validity and composite reliability. Structural path model analysis was also used to test the hypothesised interrelationships of the research model.

The empirical findings indicate that the marketing culture dimensions are seven rather than six, as proposed by Webster’s (1990) original model: service quality, interpersonal relationships, management–front-line interaction, selling task, organisation, internal communication and innovativeness. “Organisation” had positively and significantly affected “interpersonal relationships”. “Interpersonal relationships” had positively and significantly affected each of “management–front-line interaction”, “selling task” and “internal communications”. On the other hand, each of “management–front-line interaction”, “selling task” and “internal communications” had positively and significantly affected “innovativeness”. However, “innovativeness” itself had positively and significantly affected each of “service quality” and restaurant performance. Finally, “service quality” had positively and significantly affected restaurants’ performance.

Only seven dimensions of marketing culture were examined; meanwhile, there could also be other dimensions that affect restaurants’ performance. This paper has also examined the effect of a multidimensional model of marketing culture on restaurants’ financial performance only; the use of other types of non-financial measures could yield different results. The fact that paper’s sample consisted only of Jordanian restaurants further limits its generalisation potential.

The paper reinforces the importance of sound marketing culture to Jordanian tourism restaurants. It further underlines the importance of several marketing culture dimensions, particularly those related to employees’ selection, development and communication. Further, the paper emphasises the particular importance of front-office employees to the success of Jordanian restaurants. Tourism restaurants’ managers and executives can benefit from such findings for designing their marketing culture strategies to achieve long-term performance objectives.

This paper represents the first empirical attempt to examine the interrelationships between marketing culture dimensions introduced by Webster (1990). Accordingly, it should shed more light on the dynamics of marketing culture within service organisations, and how such dynamics affect organisations’ performance. Further, the paper is the first of its kind to study marketing culture dynamics in the context of Jordanian tourism restaurants industry. International tourism restaurants planning to expand their operations in Jordan’s tourism industry have now valuable empirical evidence concerning the marketing culture dimensions and their effect on performance.

This study aims to empirically analyze the symmetries and asymmetries among the critical factors affecting building information modeling (BIM) implementation between countries with different income levels. To achieve that aim, the study objectives are to identify: critical factors affecting BIM implementation in low-, lower-middle-, upper-middle- and high-income countries; overlapping critical factors between countries with different income levels; and agreements on the critical factors between countries with different income levels.

This study identified potential BIM implementation factors using a systematic literature review and semi-structured interviews with architectural, engineering and construction (AEC) professionals. Then, the factors were inserted into a questionnaire survey and sent to AEC professionals in Afghanistan, India, Malaysia and Saudi Arabia. The collected data was analyzed using the following techniques and tests: mean, standard deviation, normalized value, Kruskal–Wallis, Dunn and Mann–Whitney.

Five critical factors overlap between all countries: “availability of guidelines for implementing BIM,” “cost-benefit of implementing BIM,” “stakeholders’ willingness to learn the BIM method,” “consistent views on BIM between stakeholders” and “existence of standard contracts on liability and risk allocation.” Also, the criticality of the factors often differs between income levels, especially between low- and high-income countries, suggesting a significant gap between low- and high-income countries in BIM implementation.

This study differs from prior works by empirically analyzing the symmetries and asymmetries in BIM implementation factors between countries with different income levels (i.e. low-, lower-middle-, upper-middle- and high-income countries).

This study examines the underlying relationships between the critical factors of building information modeling (BIM) implementation and the factors' groupings among architecture, engineering and construction (AEC) organizations in Saudi Arabia. The objectives of the study are to (1) identify the critical factors for BIM implementation, (2) analyze the interrelationships between the critical factors and (3) compare the critical factors between the different organizational characteristics.

First, potential factors were identified through a systematic literature review and interviews with AEC professionals. Then, a questionnaire survey was sent to AEC professionals and the collected data were analyzed using the following techniques and tests: mean score ranking, standard deviation, normalized value, factor analysis (FA), analysis of variance (ANOVA) and post-hoc Tukey test.

The analyses show that 14 factors are critical for BIM implementation in Saudi Arabia. The top critical factors include the existence of standard contracts on data security and user confidentiality, consistent views on BIM among stakeholders and the availability of guidelines for implementing BIM. Of the 14 critical factors, 9 can be grouped into 4 underlying factors: environmental, governmental, legal and organizational. The analysis shows that the criticality of the most critical factors grouped by the FA varies between different levels of BIM competency. Finally, the presence of public–private partnerships (PPPs) in realizing BIM projects is a new and emerging critical factor for BIM implementation in Saudi Arabia.

This study differs from prior works on BIM implementation in Saudi Arabia by using FA to explore the underlying relationships among factors of BIM implementation and the factors' groupings. Based on the FA results, a roadmap for implementing the BIM was developed. These findings will help to purposefully and efficiently customize BIM implementation strategies and initiatives to ensure successful BIM implementation in Saudi Arabia.

Rejecting building information modeling (BIM) can negatively impact the architectural, engineering and construction (AEC) industries. While BIM is trending globally, its implementation in post-conflict low-income economies is still limited. The purpose of this paper is to identify the critical factors for implementing BIM in a post-conflict low-income economy, using Afghanistan as a case study.

This study identifies potential affecting factors for BIM implementation through reviewing existing literature and interviewing AEC professionals in Afghanistan. Then, the factors are inserted into a questionnaire survey and disseminated with Afghanistan’s AEC practitioners. The collected data was analyzed to determine the critical factors. Also, the underlying relationships between the critical factors were established through factor analysis.

A total of 11 critical factors are affecting BIM implementation in Afghanistan. From those, nine factors can be grouped into the following three components: technological, environmental and organizational. Two factors, “cost-benefit of implementing BIM” and “market demand for BIM,” are recurring in low- and middle-income economies. Conversely, the “presence of appropriate projects to implement BIM” is the unique critical factor for Afghanistan that might affect other post-conflict low-income economies.

This study focuses on affecting factors for BIM implementation in post-conflict low-income economies, using Afghanistan as a reference rather than other types of economies that have been widely studied.

This study aims to examine and validate the impact of marketing knowledge management (MKM) (assets and capabilities) on business performance (BP) via the mediating role of the digital financial innovation in Jordanian commercial banks.

Based on a literature review, recourses-based theory, knowledge-based theory and financial innovation theory, an integrated conceptual framework has been developed to guide the study. A quantitative survey approach was used, and the data was collected from 336 managers and employees in all 13 Jordanian commercial banks using online and in hand instruments. Structural equation modeling was used to analyze and verify the study variables.

The main findings revealed that the MKM had a significant positive influence on BP. Digital financial innovation acted as a partial mediators in this relationship.

This paper contributes to theory by filling a gap in the literature regarding the role of MKM assets and capabilities in commercial banks operating in developing countries such as Jordan. It empirically examines and validates the role of digital financial innovation as mediators between MKM and BP.

The literature has shown that organizational culture influences job satisfaction in various industries such as tourism, banking and retail. As a result, investigating the impact of culture and organizational structure is a topic of growing interest. In this context, the purpose of this paper is to examine whether marketing culture has a positive effect on job satisfaction in banking firms.

This study employed a survey methodology. Surveys were conducted in Istanbul, Turkey, with service industry employees of private banks and insurance companies. To measure the marketing culture, Webster’s (1990) marketing culture model with 34 items was adopted. Six basic dimensions of “service quality, interpersonal relationships, selling task, organization, internal communication and innovativeness” were measured using the survey instrument. Job satisfaction was measured using the 20-item Minnesota Satisfaction Questionnaire on the following two dimensions: intrinsic satisfaction and extrinsic satisfaction. The data were analyzed with SmartPLS 2.0 and SPSS 21 programs.

It was found that marketing culture had a significant and positive effect on job satisfaction. In particular, the marketing culture factors had a greater effect on extrinsic satisfaction in banking firms. In this regard, service quality, organization, selling task and innovativeness had a positive effect on extrinsic satisfaction.

This study supports the argument that the concept of marketing culture is different from the market-oriented culture type. In addition, this study shows that marketing culture has a positive effect on job satisfaction in banking firms.

This study aims to examine the performance indicators (PIs) for assessing environmental management plan (EMP) implementation in road construction projects. The specific objectives are to compare the key PIs between environment auditors and environment officers and among project stakeholders, develop components to categorize interrelated key PIs and evaluate the effectiveness of interrelated key PIs and components.

Thirty-nine PIs were identified through a systematic literature review and in-depth interviews with environmental professionals. Subsequently, a questionnaire survey was designed based on this list of PIs and distributed to industry professionals. Sixty-one responses were collected in Malaysia and analyzed using the mean score ranking, normalization, agreement analysis, overlap analysis, factor analysis and fuzzy synthetic evaluation.

The analyses identified 18 key PIs: soil erosion, dust appearance, spill of chemical substance, construction waste, clogged drainage, overflowed silt trap, oil/fuel spills, changes in the colour of bodies of water, excessive cut and fill, vegetation depletion, changes in the colour of the runoff water, landslide occurrence, slope failures, irregular flood, public safety, deforestation, open burning and increased of schedule waste. Also, the key PIs can be grouped and ranked into the following four components: geological, pollution, environmental changes and ecological. Finally, the overall importance of the key PIs is between important and very important.

This study is a pioneer in quantitively examining the key PIs for EMP implementation in road construction projects. Researchers, industry practitioners and policymakers can use the findings to develop strategies and tools to allow public monitoring of EMP implementation.

This paper aims to present an assessment of the challenges of using building information modeling (BIM) in the facilities management (FM) practice in Saudi Arabia.

A review of the relevant literature was conducted, resulting in identifying 31 potential challenges to BIM utilization in FM, which were grouped into five main categories. These challenges were used to design a five-point Likert scale questionnaire survey to obtain the feedback of experts in the FM domain in Saudi Arabia. The professionals that participated in the survey consisted of facilities managers, maintenance managers and BIM experts. The results obtained were analyzed based on the Effect Index (EI) approach. The questionnaire also contained an open-ended section for more qualitative data.

The results of the EI revealed that the top most influential challenges include “integration of the building systems design with BIM”, “definition of handover requirements and integration requirements between FM and BIM” and “getting appropriate and accurate information”. The category with the highest EI was the “challenges pertaining to the execution of BIM in FM”.

The paper outlines the critical challenges influencing the utilization of BIM in FM in Saudi Arabia and, as a result, could facilitate the development of implementation plans for BIM utilization. Thus, the study results have practical implications for stakeholders in the building industry.

The study contributes to the building industry through its discussion of the challenges of BIM utilization in FM and thus has the potential to increase the level of awareness of stakeholders in the industry.

This study aims to analyze the critical factors affecting workplace well-being at construction sites across countries with different income levels. Accordingly, this study’s objectives are to identify: critical factors affecting workplace well-being at construction sites in low-, lower-middle-, upper-middle- and high-income countries, overlapping critical factors across countries with different income levels and agreements on the critical factors across countries with different income levels.

This study identified 19 factors affecting workplace well-being using a systematic literature review and interviews with construction industry professionals. Subsequently, the factors were inserted into a questionnaire survey and distributed among construction industry professionals across Yemen, Zimbabwe, Malaysia and Saudi Arabia, receiving 110, 169, 335 and 193 responses. The collected data were analyzed using descriptive and inferential statistics, including mean, normalized value, overlap analysis and agreement analysis.

This study identified 16 critical factors across all income levels. From those, 3 critical factors overlap across all countries (communication between workers, general safety and health monitoring and timeline of salary payment). Also, 3 critical factors (salary package, working environment and working hours) overlap across low-, low-middle and upper-middle-income countries, and 1 critical factor (project leadership) overlaps across low-middle, upper-middle and high-income countries. The agreements are inclined to be compatible between low- and low-middle-income, and between low- and high-income countries. However, agreements are incompatible across the remaining countries.

This study can serve as a standard for maintaining satisfactory workplace well-being at construction sites.

To the best of the authors’ knowledge, this study is the first attempt to analyze factors affecting workplace well-being at construction sites across countries with different income levels.

The construction industry in emerging economies have suffered from productivity issues related to poor resource management as a result of theft. Therefore, this study aims to carry out an exploratory factor analysis of the key causes of theft in the construction industry in Nigeria.

The methodology entailed a review of the literature which identified 58 causes of construction theft. The causes were operationalized through a Likert-scale questionnaire survey, which was revised in a pilot study with ten industry experts. The questionnaire was further distributed to experienced construction professionals in Nigeria. A total of 63 respondents participated in the study, and the results were analyzed through an exploratory factor analysis.

A Kruskal–Wallis test showed no difference in perception of the various group of respondents, while Cronbach alpha test indicated an acceptable level of internal consistency and reliability. The top causes from the literature review were determined through descriptive statistics. However, a Kaiser–Meyer–Olkin measurement resulted in the exclusion of ten causes, and exploratory factor analysis yielded twenty causes in six dominant factors that together account for 55.7% of the variance. The six dominant factors were general theft prevention measures, site security measures, site layout planning, management of materials and equipment, construction project management and policy and safety management.

The limited amount of research on construction site theft in emerging construction environments such as Nigeria contributes to poor construction productivity. This study advances our knowledge of construction site theft and is of significant value to construction stakeholders in effective material and resource management through theft mitigation measures.