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Article
Publication date: 9 March 2021

Abdul Hameed Pitafi and Minglun Ren

This study aims to investigate the impact of enterprise social media (ESM) usage on employee agility through communication quality and visibility. Theory of communication…

1415

Abstract

Purpose

This study aims to investigate the impact of enterprise social media (ESM) usage on employee agility through communication quality and visibility. Theory of communication visibility is used to explore the moderating role of ESM-related strain in the relationship among communication quality, visibility and employee agility.

Design/methodology/approach

The research model is analyzed using data from 240 Chinese employees of different companies. The proposed hypotheses are tested using structural equation modeling, hierarchical regression and mediation analysis.

Findings

Findings suggest that ESM usage is positively related to communication quality and visibility. Communication visibility mediates the relationship between ESM usage and employee agility. ESM-related strain reduces the relationship between communication visibility and employee agility. However, ESM-related strain has an insignificant moderating effect on the relationship between communication quality and employee agility.

Originality/value

The present study examines how employee agility is associated with ESM usage in the workplace. The mediating effects of communication quality and visibility are explored using a theoretical foundation. This study provides empirical evidence on how the impact of ESM on employee agility is transmitted through communication visibility. Lastly, the current study quantifies the advantages of ESM for organizations and may motivate managers to confidently deploy ESM in the workplace.

Details

Internet Research, vol. 31 no. 5
Type: Research Article
ISSN: 1066-2243

Keywords

Available. Open Access. Open Access
Article
Publication date: 30 June 2022

Norita Ahmad and Arief M. Zulkifli

This study aims to provide a systematic review about the Internet of Things (IoT) and its impacts on happiness. It intends to serve as a platform for further research as it is…

3759

Abstract

Purpose

This study aims to provide a systematic review about the Internet of Things (IoT) and its impacts on happiness. It intends to serve as a platform for further research as it is sparse in in-depth analysis.

Design/methodology/approach

This systematic review initially observed 2,501 literary articles through the ScienceDirect and WorldCat search engines before narrowing it down to 72 articles based on subject matter relevance in the abstract and keywords. Accounting for duplicates between search engines, the count was reduced to 66 articles. To finally narrow down all the literature used in this systematic review, 66 articles were given a critical readthrough. The count was finally reduced to 53 total articles used in this systematic review.

Findings

This paper necessitates the claim that IoT will likely impact many aspects of our everyday lives. Through the literature observed, it was found that IoT will have some significant and positive impacts on people's welfare and lives. The unprecedented nature of IoTs impacts on society should warrant further research moving forward.

Research limitations/implications

While the literature presented in this systematic review shows that IoT can positively impact the perceived or explicit happiness of people, the amount of literature found to supplement this argument is still on the lower end. They also necessitate the need for both greater depth and variety in this field of research.

Practical implications

Since technology is already a pervasive element of most people’s contemporary lives, it stands to reason that the most important factors to consider will be in how we might benefit from IoT or, more notably, how IoT can enhance our levels of happiness. A significant implication is its ability to reduce the gap in happiness levels between urban and rural areas.

Originality/value

Currently, the literature directly tackling the quantification of IoTs perceived influence on happiness has yet to be truly discussed broadly. This systematic review serves as a starting point for further discussion in the subject matter. In addition, this paper may lead to a better understanding of the IoT technology and how we can best advance and adapt it to the benefits of the society.

Details

Digital Transformation and Society, vol. 1 no. 1
Type: Research Article
ISSN: 2755-0761

Keywords

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Article
Publication date: 24 December 2021

Limei Hu, Chunqia Tan and Hepu Deng

The purpose of this paper is to develop a novel recommendation method using online reviews with emotional preferences for facilitating online purchase decisions. This leads to…

367

Abstract

Purpose

The purpose of this paper is to develop a novel recommendation method using online reviews with emotional preferences for facilitating online purchase decisions. This leads to better use of information-rich online reviews for providing users with personalized recommendations.

Design/methodology/approach

A novel method is developed for producing personalized recommendations in online purchase decision-making. Such a method fuses the belief structure and the Shapley function together to effectively deal with the emotional preferences in online reviews and adequately tackle the interaction existent between product criteria with the use of a modified combination rule for making better online recommendations for making online purchase decisions.

Findings

An example is presented for demonstrating the applicability of the method for facilitating online purchase. The results show that the recommendation using the proposed method can effectively improve customer satisfaction with better purchase decisions.

Research limitations/implications

The proposed method can better utilize online reviews for satisfying personalized needs of consumers. The use of such a method can optimize interface design, refine customer needs, reduce recommendation errors and provide personalized recommendations.

Originality/value

The proposed method adequately considers the characteristics of online reviews and the personalized needs of customers for providing customers with appropriate recommendations. It can help businesses better manage online reviews for improving customer satisfaction and create greater value for both businesses and customers.

Details

Kybernetes, vol. 52 no. 5
Type: Research Article
ISSN: 0368-492X

Keywords

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