Hsin-Yuan Chang, Ming-Yu Wu and Dwan-Fang Sheu
– The purpose of this paper is to explore how the nursing division supervisors at hospitals perceive intellectual capital (IC) and identify the relative importance of IC factors.
Abstract
Purpose
The purpose of this paper is to explore how the nursing division supervisors at hospitals perceive intellectual capital (IC) and identify the relative importance of IC factors.
Design/methodology/approach
Using literature review combined with experts’ viewpoints, IC is divided into four main structures and adopted them as the measurement criteria. A set of criteria that measure the hospital nursing division's IC was established using the Fuzzy Delphi Method, by the expert questionnaire given out to nursing division supervisors at large-scale teaching hospitals.
Findings
The research results will hopefully help the management of medical institutions make decisions and input more resources in the “structural capital” perspective of their respective nursing divisions.
Originality/value
Hospitals in Taiwan may improve in performance and medical services quality.
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Fei Zhang, Xiao-Hua Zhou, Jiafu Su, Sang-Bing Tsai and Yu-Ming Zhai
The purpose of this paper is to examine how signals of uncertainty in the media affect retail investor decisions and initial public offering (IPO) underpricing through theoretical…
Abstract
Purpose
The purpose of this paper is to examine how signals of uncertainty in the media affect retail investor decisions and initial public offering (IPO) underpricing through theoretical and empirical methods.
Design/methodology/approach
The authors construct a theoretical model of the influence of media signals on IPO pricing, which describes the micro process in which uncertain signals in media influence retail investors’ decisions and IPO underpricing. Besides, the authors take 516 small and medium-size enterprises (SMEs) listed in A-share from July 2009 to December 2012 as samples for empirical tests and establish an in-depth learning model for text analysis with Java programming to measure Chinese media tone. Finally, the results of the model analysis are verified by empirical results.
Findings
The results show that authoritative media with high credibility can reduce the uncertainty of information sources attract more investors’ attention and improve the valuation and demand of retail investors. The higher the media credibility is the higher the IPO underpricing rate is. The uncertain tone of the media will increase the decision-making cost of investors reduce the valuation expectation and demand of the secondary market and lead to a lower IPO underpricing rate.
Originality/value
The authors study the influence of the uncertainty of media source and media content on the degree of IPO underpricing of SMEs. This is a useful supplement to the Chinese media tone research system that is still in the exploration stage. The research has reference value for government regulation and investor decision-making.
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Sun Sheng Han, Shi Ming Yu, Lai Choo Malone‐Lee and Ann Basuki
This paper seeks to explore the dynamics of the spatial distribution of landed residential property values in Singapore in the 1990s. Topics covered include: spatial patterns that…
Abstract
This paper seeks to explore the dynamics of the spatial distribution of landed residential property values in Singapore in the 1990s. Topics covered include: spatial patterns that can be discerned in the distribution of landed property values; how property values change over time; and how government intervention influenced this dynamic property value surface. Data are collected from the Singapore Institute of Surveyors and Valuers property transaction database, and are analysed by using the geographic information system, parametric and non‐parametric statistics. Findings of this paper contribute to the understanding of the urban dynamics of an Asian metropolis, especially in terms of its residential property market and internal spatial structure.
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Chih-An Lin, Yu-Ming Hsu and Homin Chen
During COVID-19 restrictions, people spent more time in cyberspace and consuming health-related information. An increase was also observed in mediated caring messages or…
Abstract
Purpose
During COVID-19 restrictions, people spent more time in cyberspace and consuming health-related information. An increase was also observed in mediated caring messages or health-relevant information sent to one another. This study aims to explore how the information and interactions around COVID-19 can provide a good learning opportunity for public health, specifically related to eHealth literacy and eHealth promotion.
Design/methodology/approach
While mainstream literature has concentrated on experimental designs and a priming effect, this study inspects psychological distance related to a health threat under real-life circumstances. The article adopted a survey approach and utilized PLS-SEM techniques to examine the proposed hypotheses.
Findings
Results indicated that whereas closer social support correlates with closer psychological distance and less usage of the social media approach, more substantial COVID-19 impacts were associated with closer psychological distance but greater use of social media. Since both closer psychological distance and social media approach contribute to eHealth literacy, social support from closer and virtual social networks should be embraced but utilized through different routes and for different purposes. The timing of messages but not psychological distance affects people's social media approach, indicating that morning messages should be employed. Moreover, eHealth literacy mediates timing preferences and leads to a preference for eHealth communication earlier in the day. Overall, morning messages create a virtuous circle during a health crisis.
Originality/value
This paper establishes a mechanism of virtuous cycles for eHealth communication during a health threat. Additionally, it bridges existing research gaps by expanding chronopsychology and CLT in the health domain using an empirical approach, a real-life case and an extension of performance regarding information-seeking and utilization.
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Yu-Ming Chung, Shao-Yu Lee, Yung-Kai Lin, Yung-Hao Lin, Mohamed El-Shazly, Yung-Hsiang Lin and Chi-Fu Chiang
Rambutan (Nephelium lappaceum), a ubiquitous fruit in Southeastern Asia, was rich in vitamins and phytochemicals, which were beneficial for improving of skin conditions. The…
Abstract
Purpose
Rambutan (Nephelium lappaceum), a ubiquitous fruit in Southeastern Asia, was rich in vitamins and phytochemicals, which were beneficial for improving of skin conditions. The fermentation process increased phytochemicals and antioxidant capacity. Thus, the purpose of this paper is to examine whether phytochemicals can be increased through the fermentation process of rambutan extracts to improve skin aging.
Design/methodology/approach
In this study, the authors used the three stages of fermentation with Saccharomyces cerevisiae, Lactobacillus plantarum TCI028 and Acetobacter aceti under red light to develop a fermented rambutan extract.
Findings
The level of polyphenols of red-light-based fermented rambutan extract (RLFRE) were significantly increased 108.9% (p < 0.01) and 97% (p <0.01) compared with fermented rambutan extract (FRE) and pure rambutan extract (RE), respectively. The human skin fibroblasts treated with 0.03 or 0.06% of RLFRE can significantly decrease reactive oxygen species (ROS) levels by 0.74- (p <0.001) and 0.84-fold (p <0.001) compared with H2O2 group, respectively. And 0.03% of RLFRE can significantly increase in elastin content by 1.13-fold (p <0.05). Also, ten compounds were identified including one new phenolic compound and nine known compounds from RLFRE. Moreover, red light could enhance the levels of compounds 4, 9 and 3 by 5, 2.5 and 2.5-fold, respectively, relative to the results of FRE. The last, RLFRE isolated compounds significantly facilitated the elastin content on fibroblast (compound 1, 7, 9, 10 compared with control: p <0.001, compound 2 compared with control: p <0.001).
Originality/value
In short, this was the first study to unveil that the red-light-based fermentation can enrich the antioxidant content in a rambutan extract and its product had the potential to be developed a functional product for health-promoting effects such as skin aging.
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Wen-Long Zhuang, Yu-Han Chu, Tsun-Lih Yang and Yu-Ming Chang
The purpose of this paper is to investigate the influence of mentoring functions on expatriate voice in multinational enterprises and whether job security plays a mediating role…
Abstract
Purpose
The purpose of this paper is to investigate the influence of mentoring functions on expatriate voice in multinational enterprises and whether job security plays a mediating role in this relationship.
Design/methodology/approach
In total, 300 questionnaires were distributed in this study. Of the 173 responses received, 8 invalid questionnaires were excluded and 165 valid questionnaires were analysed. The effective questionnaire recovery rate was 55.00%.
Findings
The results revealed that the stronger the psychosocial support function, the role modelling function and the career development provided by the mentor, the more would be the expatriate voice behaviour. Furthermore, the psychological support, role model characteristics and career development guidance affect the expatriate voice behaviour through the mediation of job security.
Originality/value
Few studies have focussed on the influence of expatriate mentoring functions and job security on expatriate voice. Furthermore, whether the mentoring function affects the job security of expatriates is unknown. The objective of this study is to fill this gap in the literature.
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Kong YuSheng and Masud Ibrahim
The concept of innovation is gaining ground steadily in the context of an increasingly competitive and highly volatile banking sector. The purpose of this paper is to find out the…
Abstract
Purpose
The concept of innovation is gaining ground steadily in the context of an increasingly competitive and highly volatile banking sector. The purpose of this paper is to find out the role of service innovation (SI) in the relationship between service delivery (SERVD), customer satisfaction (CSAT) and loyalty in the banking sector of Ghana.
Design/methodology/approach
Drawing from banking and marketing literature, a conceptual framework was developed and tested using data from 450 sampled customers of commercial banks in Ghana. The data were analyzed using partial least squares structural equation modeling.
Findings
The findings indicate that SI has direct influence on SERVD and CSAT. Again the findings revealed a positive relationship between SERVD, CSAT and bank customer loyalty.
Research limitations/implications
This study offers theoretical support for the adoption of innovative techniques in service provision and delivery.
Originality/value
This paper provides an initial study into innovation management in financial services context in an emerging economy.
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Somu Renugadevi, T.V. Geetha, R.L. Gayathiri, S. Prathyusha and T. Kaviya
The purpose of this paper is to propose the Collaborative Search System that attempts to achieve collaboration by implicitly identifying and reflecting search behaviour of…
Abstract
Purpose
The purpose of this paper is to propose the Collaborative Search System that attempts to achieve collaboration by implicitly identifying and reflecting search behaviour of collaborators in an academic network that is automatically and dynamically formed. By using the constructed Collaborative Hit Matrix (CHM), results are obtained that are based on the search behaviour and earned preferences of specialist communities of researchers, which are relevant to the user's need and reduce the time spent on bad links.
Design/methodology/approach
By using the Digital Bibliography Library Project (DBLP), the research communities are formed implicitly and dynamically based on the users’ research presence in the search environment and in the publication scenario, which is also used to assign users’ roles and establish links between the users. The CHM, to store the hit count and hit list of page results for queries, is also constructed and updated after every search session to enhance the collaborative search among the researchers.
Findings
The implicit researchers community formation, the assignment and dynamic updating of roles of the researchers based on research, search presence and search behaviour on the web as well as the usage of these roles during Collaborative Web Search have highly improved the relevancy of results. The CHM that holds the collaborative responses provided by the researchers on the search query results to support searching distinguishes this system from others. Thus the proposed system considerably improves the relevancy and reduces the time spent on bad links, thus improving recall and precision.
Originality/value
The research findings illustrate the better performance of the system, by connecting researchers working in the same field and allowing them to help each other in a web search environment.
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Mingli Zhang, Shensheng Cai and Tong Qiao
In social media context, service failures become public domain, making them visible to vast audiences of customers who are virtually present. Thus, this study aims to discuss the…
Abstract
Purpose
In social media context, service failures become public domain, making them visible to vast audiences of customers who are virtually present. Thus, this study aims to discuss the roles of service failure type and management response on observers’ perceived helpfulness.
Design/methodology/approach
The authors conducted econometric analyses on a dataset incorporating 107,984 reviews and 34,641 management responses to negative reviews.
Findings
The results reveal that, for process failures, specifying a form of action (initiatives for solving the problem) is associated with more perceived helpfulness of reviews than accounts (explanation) or acknowledgments (recognition and acceptance), while responding to an outcome failure by providing an account is associated with increased perceived helpfulness of reviews.
Practical implications
For process failures, managers should make every effort to convince observers through specific actions that similar failures are less likely to occur in the future. For outcome failures, managers should strive to provide clear and fast explanations of the failure causes to restore observers’ evaluation of the firm’s capabilities.
Originality/value
The authors’ work extends sparse insights on observers and sheds new light on the effect of service failure type and response strategy on observers’ actual behaviors. The interplay between service failure type and response strategy provides guidance on how to use management responses to influence potential customers.
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Alejandro Ríos-Hernández, Joel Mendoza-Gómez and Luz María Valdez–de la Rosa
This study empirically tests a model of human capital (HC) factors affecting the organisational competitiveness (OC) of automotive parts suppliers in the Industry 4.0 framework…
Abstract
Purpose
This study empirically tests a model of human capital (HC) factors affecting the organisational competitiveness (OC) of automotive parts suppliers in the Industry 4.0 framework, including concepts such as Toyota Kata (TK), Kaizen and Quality 4.0, during the coronavirus disease 2019 pandemic.
Design/methodology/approach
An instrument was created to measure emotional intelligence (EI) and analytical skill (AS) as input variables and OC as the output variable. The instrument was distributed electronically to Tier 1 non-technical employees in Nuevo León and Querétaro, México. A total of 195 surveys were obtained. The instrument used stepwise multiple linear regression.
Findings
This study proposes a model to strengthen the OC of Tier 1 automotive parts supply industry from the perspective of HC factors. Furthermore, it is shown that EI and AS have a positive and significant impact on OC.
Practical implications
From an HC perspective, this study provides a useful basis to improve OC for researchers, industry experts and managers at different levels of the automotive industry, including the triple helix (academia, industry and the government).
Originality/value
No studies simultaneously test the relationship of EI and AS to OC; therefore, this study fills a gap in the literature. Furthermore, the study explored the literature on individual Kaizen (IK) and TK, leading to a contrast between the definitions of EI and AS. Finally, for EI, a reference to motivation was found in the IK. In the case of AS, an orientation to ability of problem solving was found in TK.