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Because consumers can vary greatly in their value composition, they may seek a range of different benefits from products and brands and hence will react differently to marketing communications emphasizing selected brand benefits. The present study adapts a scale for measuring benefits that drive consumer preferences for craft beer. As part of this process, five dimensions of utility are identified, such as functional, value for money, social, positive and negative emotional benefit. In order to support decisions on market segmentation and brand positioning, those dimensions of benefit are profiled against consumer brand preferences, lifestyle segments, demographic and behavioral variables. Based on the results, guidelines for communication strategies are offered that address the benefits sought by specific segments more holistically.

This study aims to evaluate and compare the occurrence of sweet craving and eating practices related to the consumption of sweets among undergraduate students of health courses in Brazil and Spain, as well as associated factors.

Sociodemographic data, presence of sweet craving and characterization of practices related to the consumption of sweets were assessed.

The prevalence of sweet craving was higher among Brazilian students (46.6% vs. 32.9%, p = 0.020). The percentage of students who reported they could not resist the sweet cravings (p < 0.001); consumed sweets to feel better (p < 0.001); ate increasingly higher quantities of sweets (p < 0.001); and consumed more sweets than intended (p < 0.001), was also higher among Brazilian ones. Gender, age and college major were not associated with sweet craving. However, the fact that students were Brazilian was independently associated with consuming sweets to feel better [odds ratio (OR): 4.02; 95% confidence interval (CI95%): 2.39–6.77], eating increasingly higher quantities of sweets (OR: 5.79; CI95%: 2.86–11.71) and always eating more than intended (OR: 3.33; CI95%: 2.03–5.46). Body mass index (BMI) was independently associated with sweet craving in both countries (OR: 1.09; CI95%: 1.03–1.16). The results of the present research show that cultural elements are interwoven with craving and eating practices related to sweets.

The manuscript investigated the occurrence of sweets cravings and eating habits related to the consumption of sweets among university students of health courses in Brazil and Spain, as well as the associated factors. The results highlight the influence of cultural elements on eating practices related to sweets. The research is relevant to the journal Nutrition and Food Science for its contribution to understanding cultural differences in food choices and their impact on health, which can inform strategies to promote healthy eating habits in different contexts.

This paper aims to propose an integrative and result-driven health-care knowledge management (HKM) model and discuss the findings of a research that examines how the KM initiatives of a major private Brazilian hospital system are linked to its health-care performance outcomes.

Data were collected from a top-level Brazilian private hospital system (Mater Dei Healthcare System – MDHS), which is composed of three large hospitals internationally accredited by ISO 9001/2000, NIAHO and JCI. Multiple qualitative approaches were used to collect data such as 16 in-depth interviews with health professionals and managers, document analysis, participatory observation and benchmarking interviews with two reference hospital networks in Brazil.

The proposed health-oriented KM model is an expansion of the organizational knowing cycle model (Choo, 1996), adding absorptive capacity (ACAP) as a new construct. The paper discusses how ACAP integrates with sense-making, knowledge creation and decision-making processes within the health-care context. Information technology and clinical governance were identified as support factors to the HKM processes.

The paper presents a pragmatic and result-driven knowledge management (KM) model using health-care-welfare key performance indicators, as well as the emergence of KM as an integrative and strategic approach to hospital management.

The present study presents a knowledge-based perspective to clinical staff management, demonstrating the tangible results of KM initiatives that contribute to health and management performance outcomes.

The purpose of this paper is to describe research that examined physician leadership development using complexity science principles.

Intensive interviewing of 21 participants and document review provided data regarding physician leadership development in health-care organizations using five principles of complexity science (connectivity, interdependence, feedback, exploration-of-the-space-of-possibilities and co-evolution), which were grouped in three areas of inquiry (relationships between agents, patterns of behaviour and enabling functions).

Physician leaders are viewed as critical in the transformation of healthcare and in improving patient outcomes, and yet significant challenges exist that limit their development. Leadership in health care continues to be associated with traditional, linear models, which are incongruent with the behaviour of a complex system, such as health care. Physician leadership development remains a low priority for most health-care organizations, although physicians admit to being limited in their capacity to lead. This research was based on five principles of complexity science and used grounded theory methodology to understand how the behaviours of a complex system can provide data regarding leadership development for physicians. The study demonstrated that there is a strong association between physician leadership and patient outcomes and that organizations play a primary role in supporting the development of physician leaders. Findings indicate that a physician’s relationship with their patient and their capacity for innovation can be extended as catalytic behaviours in a complex system. The findings also identified limiting factors that impact physicians who choose to lead, such as reimbursement models that do not place value on leadership and medical education that provides minimal opportunity for leadership skill development.

This research provides practical applications for physician leadership development and emphasizes that it is incumbent upon physicians and organizations to focus attention on this to achieve improved patient and organizational outcomes.

This study pairing complexity science and physician leadership represents a unique way to view the development of physician leaders within the context of the complex system that is health care.

This research aims to convert the traditional teacher–student models, in which teachers determine the learning resources, into a flexible structure and an active learning environment so that students can participate in the educational processes and value co-creation in virtual academic learning environments (VALEs).

Mixed-methods (qualitative–quantitative) approach has been used. First, to develop the primary framework, papers were content-analyzed. Then, to validate the results of the content analysis, responses of the questionnaires distributed among students and teachers at five virtual universities in Iran were analyzed.

VALEs have the value co-creation potential. The students and teachers in this sample identified and confirmed three dimensions including partnership requirements (including organizational capabilities, structural requirement, individual competencies, motivational factors and resources), collaborative learning services (including IT infrastructure, common services and educational services) and social networks. The foundation of value co-creation is a partnership requirement. Collaborative learning services are flexible services that redesign methods and curriculum and promote deep learning among students. In addition, the wide use of social networks enables dialogue, communication, participation and establishment of virtual learning groups.

By means of the suggested framework, it is possible to achieve value co-creation in VALEs.

The paper presents outcomes of the research that is focused on technical, human and organizational aspects for value co-creation in VALEs that have not been much discussed previously.

The purpose of this paper is to explore avenues of corporate accountability in disasters, using the Samarco chemical sludge disaster, which took place in 2015 in Brazil, as case study.

The paper considers possible ways of enhancing corporate accountability in disasters, focusing on one particular international mechanism on multinational enterprises (MNEs), which addresses both human rights and environmental issues. The research is based on the location and assessment of a variety of written sources (i.e. normative instruments, academic literature, publications by practitioners, civil society organizations, and the media). The paper makes suggestions on the potential of using existent international accountability mechanisms in similar disasters.

The paper identifies key measures taken by national authorities to address the disaster. It also considers how the Organization for Economic Cooperation and Development Guidelines for MNEs could be used to pursue corporate accountability.

This is a desk-based research, chiefly conducted on documental analysis rather than fieldwork.

The paper might provide useful insights for organizations and communities facing similar challenges linked to multinational corporate activities that adversely affect human rights and the environment.

The study brings to attention normative standards relatively unknown to the disaster community, which may help raise interest on them, and lead to their potential use in future disaster situations. Furthermore, to date the Samarco chemical sludge has received scant attention from the academic literature.

The aim of the study is to build and validate a perceived financial well-being scale (PFWBS).

A total of 34 items were developed on a five-point Likert scale. Validation involved two phases and four steps. In the qualitative phase, interviews, validation by specialists and the pre-test were carried out. In the quantitative phase, a sample of 1,020 cases was used in the exploratory stage and another sample of 2,293 individuals in the confirmatory validation stage.

The PFWBS is composed of 23 items distributed in four dimensions (financial security, financial tranquility, financial freedom and satisfaction with financial management) that identify the perception of financial well-being of the consumers of financial products.

The authors propose a methodological framework that allows researchers, managers and policy makers to use the indicator to assess citizens' perception of financial well-being.

The PFWBS can be useful in evaluating the results of different public policies, such as income transfer programs and financial education policies. It can also serve as a parameter for the financial system to assess the perception of its customers, helping to evaluate products and services.

Financial well-being lacks valid measurement scales in the literature. This study advances by creating a scale for the assessment of the perception of financial well-being, which can be applied in different contexts.

This study aims to investigate sustainability practices in the banking industry, focusing on a developing economy. It uses the triple-bottom-line framework to answer the following research question: how do banks in Nigeria conceptualise sustainability, and what role does it play in their banking practices?

This study adopts a social constructivist approach in its exploration of banking sustainability practices in an emerging economy, and the research design is a purpose-based (exploratory) approach. The qualitative data was collected from 33 bank personnel from various bank units and departments through semi-structured interviews to achieve the research objective.

The study reveals a lack of sustainability policies and programmes, as banks focus mainly on profitability. It uncovers unfair treatments of bank workers through casualisation, low wages and work overload. It indicates that most banks in developing countries ignore environmental considerations, as they still carry out paper-based transactions and use diesel-powered generators, which cause various negative environmental impacts. It also confirms that governments and banks in the country are not doing enough to propagate sustainable practices and banks have also not taken advantage of the sustainability concept to promote their brands; instead, they consider it as requiring additional operational costs.

The findings demonstrate the need for banks to see sustainability from a marketing point of view and adopt sustainable practices to create additional value that will improve their brand image and enhance their competitiveness.

The importance of sustainability in the banking industry in emerging economies is considered a viable means of contributing to the overall development goals of the United Nations as the world tries to preserve the environment. It also highlights the consequences of inaction or unsustainable banking practices.

The purpose of this paper is to examine how knowledge inflows and outflows interact to affect performance outcomes. Though previous studies have dealt with knowledge inflows and outflows, the quality and quantity characteristics of knowledge are often not taken into account, thus leaving a research gap with regards to the effect of their interactions on performance outcomes.

Based on Poisson regression analysis, this quantitative study fills the aforementioned research gaps by analyzing the ambidextrous configurations of knowledge flows from an ambidexterity perspective and examines their effects on two-phase performance (i.e. regular season and playoffs), using a longitudinal data set of National Basketball Association transactions from the 2003-2004 to 2014-2015 season.

The results suggest that the complementarity between knowledge inflows and outflows along the quality and quantity dimensions of knowledge, respectively, has a positive impact on two-phase performance, while the imbalance between knowledge inflows and outflows under the quality and quantity dimensions of knowledge, respectively, has a negative impact on playoffs performance (Phase 2). These findings suggest that organizations can balance knowledge inflows and outflows under a single quality or quantity dimension of knowledge. Furthermore, the interaction between the quantity of the inflows of knowledge and the quality of the outflows of knowledge and the interaction between the quality of the inflows of knowledge and the quantity of the outflows of knowledge are both positively related to two-phase performance. These findings suggest that organizations can balance knowledge inflows and outflows across quality and quantity dimensions of knowledge. Finally, the effects of the interaction between knowledge inflows and outflows on playoffs performance are greater than regular-season.

Organizations should leverage ambidexterity to manage/balance knowledge inflows and outflows across quality and quantity dimensions, further enhancing performance outcomes.

This study, first, provides new insights into knowledge flows by distinguishing between the quality and quantity of knowledge, the inflows and outflows of knowledge, constructing ambidextrous configurations of knowledge flows from an ambidexterity perspective. Second, it contributes to the relationship between knowledge flows and organizational performance by revealing how ambidextrous configurations of knowledge flows exert different effects on performance outcomes. Third, it adds to the literature of ambidexterity-performance relationships and expands it to the context of sports.

The purpose of this paper is to focus on the relevance of citizen complaints as a new source of information for local environmental governance. It represents an initial attempt to construct a fresh approach to the field.

The paper comprises a brief literature review around the concept of environmental governance, the role played by institutions, and the challenges of local environmental governance; an empirical study of a Portuguese municipality based on environmental complaints submitted to its City Council and a comparative analysis between the results garnered from the empirical study and the areas of intervention in the Municipal Environmental Plan.

The results suggest that the information gathered from public complaints on environmental issues has the potential to reveal the most significant environmental problems from the standpoint of local actors. This knowledge is relevant for self‐evaluation by local authorities whilst remaining a promising avenue for local public participation in decision‐making processes.

The authors take the view that concerns raised by local populations are important, latent sources of information that can have a positive impact on delineating necessary action for the management and resolution of local environmental problems.