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Article
Publication date: 1 January 1992
Profiles a Hungarian company which produces electric lighting equipment, and examines the ways in which it has escaped the constraints of its cultural background by implementing…
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Abstract
Profiles a Hungarian company which produces electric lighting equipment, and examines the ways in which it has escaped the constraints of its cultural background by implementing TQM tools and techniques. Shows how the emphasis placed on quality, Customer service and cost reduction, together with re‐evaluation of jobs and plenty of staff Training has led to the creation of a quality culture.
Details
The TQM Magazine, vol. 4 no. 1
Type: Research Article
ISSN: 0954-478X
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