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In the last four years, since Volume I of this Bibliography first appeared, there has been an explosion of literature in all the main functional areas of business. This wealth of material poses problems for the researcher in management studies — and, of course, for the librarian: uncovering what has been written in any one area is not an easy task. This volume aims to help the librarian and the researcher overcome some of the immediate problems of identification of material. It is an annotated bibliography of management, drawing on the wide variety of literature produced by MCB University Press. Over the last four years, MCB University Press has produced an extensive range of books and serial publications covering most of the established and many of the developing areas of management. This volume, in conjunction with Volume I, provides a guide to all the material published so far.

To explain why spiritual intelligence can make a difference to the way in which people manage work and lead others in the workplace.

Contends that, while many people think there is nothing spiritual about work and the workplace, there are many areas of working life in which spiritual intelligence can be applied.

Highlights the importance of spiritual intelligence in: personal security and how that affects personal effectiveness; building relationships and inter‐personal understanding; and managing change and removing the roadblocks.

Provides plenty to interest specialists in human resource management.

Demonstrates that, while rational intelligence manages facts and information, using logic and analysis to make decisions, emotional intelligence is needed to understand and control one's emotions and feelings, while being sensitive to the feelings of others.

The significant development of tripartite arrangements between business, the State and the trade unions is a well‐documented feature of modern industrial relations and economic planning. The “Social Contract” is probably the most overtly political form of collaboration to arise for a number of years. The tripartite arrangements over industrial strategy (Neddies) have been welcomed by many for they provide a forum for theoretically non‐confrontational politics. The instruments available to the State in relation to industrial and economic and employment policies and practices are now legion, but the operation of those instruments seems increasingly to diverge from the original hopes and objectives. The campaign by Lucas Aerospace workers provides an interesting case study in this field.

To provide and illustrate a structured engineering approach for conceptual design of enterprise performance measurement and management systems.

The paper proposes and utilizes a design approach based on combining an enterprise engineering process with a system dynamics (SD) modeling methodology. A research case application in a call center using real data serves as an illustration of these ideas.

This proposed approach provided clear guidance through all the steps of the research case developed. When compared to traditional alternatives, it especially enhanced considerations pertaining to causality relationships among performance metrics, both in a qualitative as well as in a quantitative way.

The explicit combination of enterprise engineering and SD methods creates new research and application opportunities. From a research perspective it establishes a framework for dealing with performance from a systems life‐cycle perspective as well as points to the need for developing integrated modeling techniques. From a practical perspective, the results achieved to this point provide a conceptual design guideline of immediate applicability.

This study aims to use a graphical approach to highlight the differences between outranking and preference relationships. The outranking principle is based on a structure of non-dominance, which differs from the usual structures of preferences.

To reach the objective, the paper makes a deep analysis of outranking and preference relationships and uses graphical representation to highlight the differences between these two concepts. Graphical interpretation is also used to support the results form ELECTRE I and to highlight misinterpretation of results, such as rank reversal in ELECTRE I.

The results show that the assumption of rank reversal while using ELECTRE I is a mistake.

It was not found in literature a previous work paper that demonstrates a result like this one.

THE children's magazine was practically dead a few years ago, in fact during the war there was scarcely one worth buying, and there was a real need for something in this class. While books will always have first place, educationists and all interested in children's reading will agree that good periodical literature is a useful adjunct. On account of its regular appearance it encourages the habit of continuous reading among children who are sometimes lured away by out‐door activities in the summer, and by cinema clubs and other distractions in the winter. A good magazine, too, introduces children to a variety of subjects and types of story, thus widening their reading interests before their minds become set. It may be a vehicle for presenting current affairs in a form more suitable than in the daily papers, as has been the policy of The Children's Newspaper for nearly thirty years. A recent issue covered a variety of news calculated to interest boys and girls—a boy's journey by canoe across South America, the erection of a statue to Robin Hood (who probably comes first amongst boyhood's heroes), science news, a report on the United Nations meeting at Lake Success and an editorial on the subject, an explanation of inflation, wages and prices, a photograph of a model of the new House of Commons, articles on Jeremy Bentham, astronomy, the new constitution of Malaya, as well as other features, jokes, and snippets of information. This is good value and would doubtless enliven a current affairs lesson at school, but, as a magazine for general reading and entertainment, it is rather too serious. It is the kind of periodical that parents and well‐meaning friends think their children ought to read, but do they really read it from cover to cover, or do they only pick out the lighter bits ? As a news‐sheet of information it is excellent, but the production and layout would need to be more attractive to make it a favourite.

MY EX‐COLLEAGUE Thrasher is not everybody's cup of tea. He's not his chief's, for instance, (but then, what deputy is?) and he's certainly not Miss Haha's. He's not even my cup of tea, although he writes to me as if our minds were as one.

In order to evaluate laser drilled vias in thick film dielectric materials a method of sectioning twenty micron vias has been developed. The value of the sections is illustrated by comparing vias in various dielectric materials.