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Article
Publication date: 18 December 2020

Martin Carlsson-Wall, Adrian Iredahl, Kalle Kraus and Mats Wiklund

This paper aims to explore the role of management controls in managing heterogeneous interests during extreme situations.

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Abstract

Purpose

This paper aims to explore the role of management controls in managing heterogeneous interests during extreme situations.

Design/methodology/approach

Through interviews and observations, the authors analyse the Swedish Migration Agency’s management controls and study routines during the peak of the European Migrant Crisis.

Findings

Prior to the crisis, the strategy used by the employees was to mediate between two interests (labelled legal security and empathy) to create a workable compromise. During the crisis, however, the authors observed filtering in the form of the previous hierarchical ordering of interests was further strengthened as the employees increasingly relied on just a single interest (the interest which they previously had deemed to be the most important) at the expense of the other interest. The findings suggest that behavioural and social controls helped such filtering; social controls helped certain employees to filter the empathy interest as more important during extreme situations and behavioural controls helped other employees to filter the legal security interest as more important. This help us explain why the authors observe less mediation between the two heterogeneous interests and rather a stricter dominance of one of the interests. The authors also illustrate how especially behavioural controls may become unsupportive of the operations during extreme situations as it consisted of rule-based standards, built to cope with “normal” situations. The heterogeneous interests affected the probability of actors, at times, ignoring behavioural controls when such controls were unsupportive. Actors whose day-to-day operations were mainly guided by the legal security interest remained tightly coupled to behavioural controls even when they felt that these controls were no longer useful. On the other hand, actors who were mainly guided by the empathy interest ignored behavioural controls when they felt that they were unsupportive.

Research limitations/implications

The authors acknowledge that bias might arise from the reliance on retrospective views of past processes and events, which the authors primarily gathered through interviews.

Practical implications

The authors highlight an important relationship between heterogeneous interests (i.e. legal security and empathy) and management controls during the crisis and how this relationship can lead actors to fundamentally different actions.

Originality/value

The two bodies of study on the role of management controls in managing heterogeneous interests and the role of management controls during the crisis have been largely unconnected and it is in this intersection that this study contributes.

Details

Qualitative Research in Accounting & Management, vol. 18 no. 1
Type: Research Article
ISSN: 1176-6093

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Article
Publication date: 1 February 1999

Lee Zhuang, David Williamson and Mike Carter

Striving to survive in the ever changing world, the ability to innovate has become increasingly crucial. But are all organisations convinced? Based on data collected from a recent…

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Abstract

Striving to survive in the ever changing world, the ability to innovate has become increasingly crucial. But are all organisations convinced? Based on data collected from a recent survey and a telephone interview, this article examines the general understanding of issues concerning innovation among managers and their ability to translate this understanding into practice. The study reveals that while most organisations have realised the importance of innovation and are prepared to mobilise their managers to be involved in innovation projects, many of them have not yet been able to create an innovation culture and devise suitable policies to encourage innovation positively within the wider context of their organisations. It is also discovered that there is a surprisingly low level of understanding of the most commonly known innovation techniques, yet most people dismiss the value of creativity training programmes conducted in their organisations, raising serious concerns over the effectiveness of these programmes.

Details

Management Decision, vol. 37 no. 1
Type: Research Article
ISSN: 0025-1747

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Article
Publication date: 1 February 1998

A staff incentive scheme linked to measures of service punctuality was the key to Continental Airlines' recovery from a disastrous attempt to launch a budget service.

112

Abstract

A staff incentive scheme linked to measures of service punctuality was the key to Continental Airlines' recovery from a disastrous attempt to launch a budget service.

Details

Measuring Business Excellence, vol. 2 no. 2
Type: Research Article
ISSN: 1368-3047

Available. Content available
Article
Publication date: 1 March 2001

Ned Kock and Francis Lau

1409

Abstract

Details

Information Technology & People, vol. 14 no. 1
Type: Research Article
ISSN: 0959-3845

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Article
Publication date: 18 April 2022

Michael Doyle, Mike Garnham, Sharon Carter and Mike Ventress

Risk assessment is a fundamental part of clinical practice in mental health and learning disability services in the UK. Most services use a tool or framework to structure their…

329

Abstract

Purpose

Risk assessment is a fundamental part of clinical practice in mental health and learning disability services in the UK. Most services use a tool or framework to structure their clinical judgments, but there does not appear to be a consensus on which risk assessment tool should be used. This paper aims to describe the development, implementation and evaluation of an evidence-based formulation informed risk management (FIRM) framework in mental health and LD services.

Design/methodology/approach

The development of FIRM and evaluation was based on the model for improvement, with an emphasis on co-production broken down into three distinct yet interdependent phases of co-production: co-design, co-create and co-deliver. Following the implementation of the FIRM framework, a post-implementation survey was distributed to a sample of clinical staff to capture experiences in the first three months post-implementation.

Findings

The three co-production stages were pivotal for successful implementation in clinical practice. The key ingredients for success seemed to be acknowledging human factors and varied responses to change, communication, engagement and involvement of stakeholders. Early evaluation post-implementation demonstrated the benefits in terms of confidence in use, formulation of risk, risk management and communication. Further quality improvement initiatives are underway to evaluate impact up to 12 months post-implementation and to improve the quality of FIRM in practice. Future research is planned to look at enhancing personalised risk assessment and management.

Originality/value

This paper describes and demonstrates the value of co-production with clinicians and stakeholders in service development. The FIRM has improved the clinical practice of risk assessment, formulation and management and use of digital technology.

Details

The Journal of Mental Health Training, Education and Practice, vol. 17 no. 6
Type: Research Article
ISSN: 1755-6228

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Article
Publication date: 15 March 2013

Kenneth Cortsen

The purpose of this article is to investigate sports branding at the personal level by focusing on the evolvement, growth and sustainability of the ANNIKA BRAND – an extension of…

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Abstract

Purpose

The purpose of this article is to investigate sports branding at the personal level by focusing on the evolvement, growth and sustainability of the ANNIKA BRAND – an extension of Annika Sörenstam's success on golf courses worldwide.

Design/methodology/approach

A qualitative case study method inspired by “symbolic interactionist” aspects and focusing on Annika Sörenstam's commercial success with personal sports branding and its interdependence with sports branding at the product and corporate levels. Data collection was conducted in accordance with interpretative research traditions and hence based on qualitative semi‐ structured research interviews.

Findings

The “hybrid” nature of sports brands draws highly on “emotional capital” and “social currency”. Personal sports branding acts as a “hybrid”, which facilitates “hybrid” branding relationships between personal sports brands and sports brands at the product and corporate levels – often underlining good ROIs for all involved parties if the sports branding process is executed well strategically. This article presents personal sports branding as a hybrid phenomenon, which is dynamic by heart and part of a well‐coordinated process engaging several partners.

Practical implications

The practices and activities of the ANNIKA BRAND is a showcase for sports branding practitioners thinking about sustainable business models.

Originality/value

This paper is unique in offering a roadmap for how personal sport stars may approach brand development and growth while discussing key points of the interdependence between sports brands at the personal, product and corporate levels.

Details

Sport, Business and Management: An International Journal, vol. 3 no. 1
Type: Research Article
ISSN: 2042-678X

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Book part
Publication date: 23 April 2021

Anne-Marie Gingras

Purpose: This chapter examines how two basic rights, freedom of expression, and the right to equality based on one’s dignity, reputation, and honor, were balanced in a case…

Abstract

Purpose: This chapter examines how two basic rights, freedom of expression, and the right to equality based on one’s dignity, reputation, and honor, were balanced in a case involving a stand-up comedian and an adolescent suffering from Treacher Collins syndrome. Methodology/Approach: The case is contrasted with Jürgen Habermas’ concept of the public sphere and with the intrinsic and utilitarian values that Canadian courts have attributed to free speech. Findings: Because the case was dealt with first in a human rights tribunal and then by a court of appeal, a number of considerations were overlooked in court proceedings: how laughter occurs; the broadening of Ward’s audience and its consequences; and Ward’s publicity strategy. These aspects are explored here to give a more complete picture of the case beyond the court decisions. Originality/Value: In Canada, freedom of expression is usually dealt with ordinary courts. A whole new avenue for dealing with this right is human rights bodies and tribunals. Contesting free speech in the name of defamation is being replaced by rights entrenched in human rights charters, such as the right to equality based on the preservation of one’s dignity, reputation, and honor.

Details

Media and Law: Between Free Speech and Censorship
Type: Book
ISBN: 978-1-80071-729-9

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Book part
Publication date: 1 January 2004

Douglas Nelson

Abstract

Details

The Political Economy of Policy Reform: Essays in Honor of J. Michael Finger
Type: Book
ISBN: 978-0-44451-816-3

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Article
Publication date: 11 June 2013

Mike Bernon and Carlos Mena

The purpose of this paper is to explore the evolving nature of supply chain management customised executive education over the past decade and present a conceptual framework for…

2229

Abstract

Purpose

The purpose of this paper is to explore the evolving nature of supply chain management customised executive education over the past decade and present a conceptual framework for curriculum development and design.

Design/methodology/approach

The paper adopts a combination of methods utilising both in‐depth interviews with academics and practitioners and a single longitudinal case study based on records of 197 customised executive education programmes delivered since 2000.

Findings

The findings show that the needs of practitioners have evolved from acquiring competency‐based training to obtaining support for wider strategy deployment and change management programmes within organisations. Moreover, the design and delivery of programmes have developed over the period considering the requirements for experiential learning, project work involving deeper faculty engagement, pre‐ and post‐course project activity, supported by internet‐based learning portals.

Research limitations/implications

The authors' research provides evidence that the nature of supply chain executive education has changed and that further research is needed to explore the implications for the delivery of programmes.

Practical implications

The adoption of the framework will provide course directors and programme managers involved in supply chain management executive education with insights for successful design and execution of programmes. Similarly, the framework can support decision‐making processes conducted by organisations commissioning customised executive education programs.

Originality/value

Although there is a body of research relating to curriculum development and design generally, there is little empirical research focusing on supply chain management executive education.

Details

Supply Chain Management: An International Journal, vol. 18 no. 4
Type: Research Article
ISSN: 1359-8546

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Article
Publication date: 9 September 2013

Jayne Phenton

The purpose of this paper is to provide an overview of the impact of the arrival of the motor car on streets, communities, life styles and health. It documents the environmental…

513

Abstract

Purpose

The purpose of this paper is to provide an overview of the impact of the arrival of the motor car on streets, communities, life styles and health. It documents the environmental, economic and social sacrifices that societies have made, in order to accommodate car traffic; and suggests some of the early signs of the dynamics of resistance.

Design/methodology/approach

In style this is an opinion piece, although based upon and backed by extensive research, some of it cited here. Historical and cultural changes are mapped out with ironic references also to architectural fashions, and contemporary film culture in the sub-headings.

Findings

Prioritising pedestrians in urban areas and encouraging walking would have beneficial impacts in terms of public health and environmental quality and deliver economic savings.

Originality/value

With increasing focus on public and preventive health, and concerns to develop, for example, more age- and/or “dementia-friendly” environments, the paper suggests that new-build housing, in-fill and redevelopment will need to consider the streets between our homes as a key aspect of neighbourhoods and housing policy.

Details

Housing, Care and Support, vol. 16 no. 3/4
Type: Research Article
ISSN: 1460-8790

Keywords

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