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Covers some of the reward strategies commonly used by management to motivate individual employees. Contends that the use of reward strategies within companies can cause individuals to become more concerned with their own immediate goals (and rewards) than with Customer service and also, therefore, the ultimate good of the organization, as well as creating barriers to teamwork. Suggests that managers need to create a reward system in which they are the supplier and the employee is the customer, from whom they should obtain feedback.

Trace Instruments have announced that Mr Tony Battaglia has been named central regional sales manager.

Older adults are increasingly being recognised as an important and growing consumer market, however they appear reticent in adopting new technologies. One contributing factor is that their needs are poorly understood by designers and products are thus poorly specified. Within the context of driving as a socially valuable skilled behaviour we applied a participatory design approach to engage with older people as valued partners in the design process.This article examines different strategies for involving older people as experts in their own domain, developing a better understanding of their needs and aspirations and empowering them within the design process. This research took account of new developments in car design and opportunities for intelligent driver assistance systems to support driver safety. The study found that older car drivers responded well to the opportunity to identify their needs and to evaluate prototypes and novel technologies. Their appraisal of these novel technologies particularly supported an improved understanding of the skilled behaviours of older drivers and of the mismatch between these and the technologies. When incorporated into the early stages of the design process, these evaluation activities offer important opportunities to enhance understanding of latent and implicit needs of older adults. In turn this can inform and refine design requirements.

Jeff Hotchkiss, President of the Assembly Test Division of Teradyne, Inc., the largest electronics testing company in the world, returned to the corporation where he had built his career after a three-year hiatus as CEO of a VOIP start-up. Teradyne's operation was struggling through the effects of a bad economy coupled with significant downturns in the electronics industry, and Hotchkiss encountered numerous problems specifically in the China operation, including customer dissatisfaction with service, price, and time required to implement changes. He assembled a strategic team to address these issues and to recommend and implement an accelerated turnaround in China. Students are challenged to design the turnaround plan.

President Bill Clinton has had many opponents and enemies, most of whom come from the political right wing. Clinton supporters contend that these opponents, throughout the Clinton presidency, systematically have sought to undermine this president with the goal of bringing down his presidency and running him out of office; and that they have sought non‐electoral means to remove him from office, including Travelgate, the death of Deputy White House Counsel Vincent Foster, the Filegate controversy, and the Monica Lewinsky matter. This bibliography identifies these and other means by presenting citations about these individuals and organizations that have opposed Clinton. The bibliography is divided into five sections: General; “The conspiracy stream of conspiracy commerce”, a White House‐produced “report” presenting its view of a right‐wing conspiracy against the Clinton presidency; Funding; Conservative organizations; and Publishing/media. Many of the annotations note the links among these key players.

This article sets out to explore three differing approaches from three agencies to supporting and treating people with a learning/intellectual disability who have sexually offended. The three agencies are: Waymarks in the United Kingdom, York Central Hospital Behaviour Management Services and Vita Community Living Services both in Ontario, Canada. Each agency provides services to a similar population of offenders with disabilities. Though each client engaged in vastly different behaviour, all clients have been identified as having sex offending history and as having a high likelihood of offending again in the future. As the organisations evolved, differing approaches to the provision of service developed. For the three agencies, it can be argued that there was a very limited range of theoretical models available when each organisation developed. Consequently each agency developed their service according to the needs and ‘best fit’ of the people they were supporting with the available resources at that time. This meant that services developed as a direct response to the need and were designed to best fit the need with the resources to hand at the time. As a result, three different models of service arose, all of which have had real success with meeting the needs of people with learning/intellectual disabilities who have sexually offended, while providing support and treatment in differing ways. This article will examine some of those differences.

This paper seeks to focus on the requirements to manage change, tangible and intangible benefits in a joint approach to deliver outputs on time, to quality and cost without failing to realise the benefits of the change. The aim of the paper is to demonstrate the need for benefits‐driven programme/project management as well as the importance of identifying the stakeholders' level of involvement and contribution throughout the process, and manage their expectations.

The methodology used is based on an action research approach, combining findings from a literature review and case studies within UK's primary healthcare sector.

Findings demonstrate development of a Benefits Realisation (BeReal) approach in healthcare through looking at case studies taking place within UK's primary and acute healthcare sector.

The framework development is based on theoretical evidence and further research is needed to test and validate its robustness.

The paper highlights the application of benefits realisation and management in developing and delivering primary healthcare facilities.

Questions why the analysis of class is being overlooked in the sociological mainstream. Presents some symptoms of this development followed by an evaluation. Suggests some new directions for class research which could appeal to younger researchers. Advocates work in this area to bridge the lack of information now available.