Search results

When customers make their purchase decisions, they use all the available information from all the initiatives and behaviors that companies carry out with their stakeholders. This research aims to identify whether a company's financial performance and reputation determine the customer's perception of the company, which affects their engagement. This study is based on the theories of engagement, stakeholder and signalling. Are customers engaged solely based on their feeling of satisfaction, or do employees and brand value play a role in this engagement?

Secondary data was collected from 14 automotive companies and empirically tested through a longitudinal study over the period 2010–2018. For panel data analysis this study used weighted least squares.

The variables proposed in this research, firm value and corporate reputation, were significant for the analysed panel sample. Furthermore, employee satisfaction influences customer engagement as an independent and moderating variable, just like brand value.

This research contributes to the emerging stream of customer engagement research by combining insight as a company-initiated resource, with the sheer transaction, integrating data obtained from employees and customers in an international context.

The purpose of this paper is to estimate the impact of the 2008 and 2020 economic crises on employment in Spain.

The authors perform a counterfactual analysis, combining intervention (interrupted time series) analysis and conditional forecasting to estimate a “crisis-free” scenario. These counterfactual estimates are used as a synthetic control, to be compared with the observed values of the main variables of the Spanish Labor Force Survey (EPA).

The authors measure the effect on Spanish employment of the 2008 recession and the ongoing COVID/Ukraine crisis and the speed of recovery, which yields a rigorous dating for the beginning and end of the crises studied. Finally, the authors provide estimates about which part of the employed and unemployed people was in furlough (ERTE) based on microdata provided by the Spanish Institute of Statistics.

To the best of the authors’ knowledge, there are no counterfactual studies covering all the basic variables in EPA and no estimates for the effect of ERTEs on the basic employment variables. Finally, the authors combine well-known intervention and forecasting techniques into an integrated framework to assess the effects of both, past and ongoing crises.

In this chapter I characterize the relationship between macroeconomic variables and the terms structure of interest rates using the recent macro-finance approach adapted to the case of an emerging economy and applying it to Brazil. I find that macro variables help to explain the dynamics of the yield curve in emerging markets, specially in periods of high volatility. Moreover, the notion of great external vulnerability of emerging economies is confirmed by the strong role of the nominal exchange rate change, which explains up to 37% of the variation in yields in Brazil. However, the model does a poor job in forecasting yields during the financial crisis of 2008. This fact seems to be related to the strong fall in international commodity and industrial goods prices (in dollar terms), which limited the passthrough from the strong depreciation of the exchange rate to inflation.

We believe that live studies in which individuals, organisms, ecosystems and human societies appear are flawed due to the inadequacy of conceptual structures with which their quantitative results should relate in order to generate new hypotheses which can be examined.

The entities that make up systems and the connections between them will be determined by all existing binary relations. These binary relations may in some cases be replaced by functions, for which we may use tools inherent to differential calculus to calculate the dependence and independence relations between entities. Dependence and independence between entities have been developed using a few mathematical tools such as partial derivatives, the Wronskian and the Chain Rule.

From a representation of the entities via mathematical functions we have analysed functional dependence. In this paper, we will present issues relevant to systems, analysing the causal structure of entities (systems, subsystems, variables) from a functional point of view.

This paper is an attempt to approximate the concept of causality to a numerical study of partial derivatives with implications that range from the foundations of the system, in other words entry, state and response variables. We believe that subsequent work may be carried out along these lines.

Describes issues relevant to multilevel systems and, as a particular case, living systems analysed from the entities point of view. As attributes, behaviours, sub‐systems, etc., entities are primitive terms. For this reason, in examining issues such as the influences between entities, look indirectly at issues referring to different levels in the system. This notion was also extended in considering the environment system and analysing the different relationships between the system and the environment system.

Under club president Florentino Pérez, Real Madrid Football Club appeared to utilise the proto-image of the firm (PIF) management approach. Such a strategy embraces the use of branding, values and mid- to long-term planning to generate income. In the case of Real Madrid, the strategy comprised the recruitment of 'Galácticos', which helped it to become the world's number one club in terms of both turnover and profile. Although the strategy delivered success economically, questions remain regarding its sustainability for a sporting organisation.

This paper aims to show that tourism is one of the most perfect creations of the capitalist mode of production insofar as not only does it consume places and territories and perpetuate dependency relations, but in the expressive dimension, it also produces feelings and meanings and generates a new relationship of the past with the present and future (chronotope).

The study was carried out using a socio-anthropological approach with participant observation over several decades.

The modes of time are described and how the tourism chronotope shapes the historic centre of a consolidated tourist destination. The case study, analysed with the model of the “conversion of place through the mediation of tourism space”, illustrates the prevalence of instrumental and commercial values over one’s own aesthetic-expressive values in tourism contexts. This fact encourages the emergence of local political projects and the incorporation of uniformities outside the local place. These processes end up uprooting the anchors from collective memory. The definition of territories according to visitors’ imaginaries and expectations encourages the abusive occupation of public space and the adoption of new aesthetic attributes of urban space.

Because of the chosen research approach and methodologies, the research results may lack generalisability. Therefore, researchers are encouraged to test both the model and the propositions further.

This study approaches the relationship of the idea Tourism with the idea Development based on the anchors of memory.

This paper aims to explore the characteristics of capability exchange within internationalizing small and medium enterprises (SMEs) of the Portuguese metallurgic and metal-mechanic sectors.

Multiple case research instrumentalizes a (manifest) content analysis based upon qualitative data gathered from the interviewing of the strategic apex of four multinational enterprises, codified in the light of the well-known Weber protocol.

The results uncover the existence of a multi-diffusional approach with a bi-directional regime of transferability, where reciprocal transference is non-simultaneous. Operational rigidities are asserted to be stifling the diffusion of capabilities across subsidiaries and hindering higher economies of learning.

The current paradigm of international capabilization of the sector requires substantial enhancements in its design for the benefit of the firm’s international competitiveness, growth and wealth.

Organizational capabilities are a determinant of competitiveness. Hitherto, the phenomena of (capabilities) mobility and transferability are still acknowledged as a clear gap. This study opens, therefore, avenues on international capabilization in relation to the modeling and testing of global dynamic capabilities and its replicability across industries.

Spain's libraries have experienced considerable change in the past decade as a result of governmental restructuring and the general economic boom, after many years of neglect. Automation efforts, the first of which date from the late 1960s, have increased in the past five years, coinciding with the introduction of new software packages. The pace of automation and the software solution chosen vary according to the different types of libraries. Some networking and co‐operative ventures have begun recently, especially among university and research libraries. It remains to be seen if the present growth will continue after the major events of 1992 have concluded.

This paper aims to define the efficiency achieved by urban transport companies in Spain concerning the resources they use, considering the type of management used for implementation, public-private, and size.

This study consisted of an analysis of the efficiency of 229 public-private urban transport operators during the period 2012–2021 using Data Envelopment Analysis, the Malmquist Index and inference estimators to determine productivity, efficiency change into Pure Technical Efficiency Change (PTECH), and scale efficiency change.

Based on the efficiency analysis, the authors concluded that of the 229 companies studied, more than 35 were inefficient in all analysed periods. Considering the sample used, direct management is considered significantly more efficient. It cannot be concluded that the size of these companies influences their efficiency, as the data show unequal development behaviours in the studied years.

This study provides arguments on whether there is a significant difference between the two types of management in the urban transport sector. It also includes firm size as a study variable, which has not been previously considered in other studies related to urban transport efficiency. Efficiency should be a crucial factor in determining funding allocation in this sector, as it encourages operators to optimize and improve their services.