Amarjit S. Gill, Alan B. Flaschner and Mickey Shachar
To examine the impact of transformational‐leadership on job stress (JS) and the impact of (JS) on burnout.
Abstract
Purpose
To examine the impact of transformational‐leadership on job stress (JS) and the impact of (JS) on burnout.
Design/methodology/approach
Hospitality industry employees were interviewed regarding the type of leadership used by their managers, the stress they felt due to their jobs, and the degree to which they felt they were “burned out.”
Findings
Degree of perceived burnout is related to degree of perceived stress and degree of perceived stress is related to type of leadership employed by managers.
Practical implications
If employees perceive that their managers are using transformational‐leadership, (JS) is perceived as less than if it is perceived as not being used. Given the costs associated with employee replacement, reduced burnout means a reduction in those costs. And, the social and economic cost to society of treating employees who are “burned out” is reduced.
Originality/value
This paper shows that the relationship between type of leadership, (JS) and burnout is not only the province of “white collar” employees but extends to lower levels in the organizational hierarchy as well. Customer‐contact workers in hotels/motels and restaurants are subject to the same feelings as nurses or other professionals. It may not be the degree of stress that causes burnout. Both higher paid and lower paid workers understand that there is stress associated with their jobs and understand that change, by definition, is stressful; but the methods their managers use to encourage acceptance of change play a large role in how stressful such changes are perceived. The paper also points out how hospitality managers can mitigate stress and burnout of their employees by implementing transformational leadership methods and techniques and the challenges that they might face through this implementation process.
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Amarjit S. Gill, Alan B. Flaschner and Mickey Shachar
The paper seeks to extend Coulter and Coulter (2002) findings regarding the impact of “person‐related” service characteristics (empathy, politeness, and similarity) and…
Abstract
Purpose
The paper seeks to extend Coulter and Coulter (2002) findings regarding the impact of “person‐related” service characteristics (empathy, politeness, and similarity) and “offer‐related” service characteristics (customization, competence, and promptness) by examining business client trust in their current bank service representatives based on the length of the relationships with their banks.
Design/methodology/approach
The paper tested the effects of the above variables by collecting data from small business owners in the transportation industry in British Columbia, Canada. Clients were surveyed as to their beliefs about and feelings toward their bank service representatives.
Findings
The findings in this paper demonstrate that all six factors are related to trust building in general, but the factors are more salient at different periods of the relationship with their banks. Customization was found to be of particular importance at “crucial” periods of time in the business life cycle.
Practical implications
The results in this paper demonstrate how relationship‐managers at banks can work toward the establishment of their clients' trust by emphasizing the attributes that meet their clients' respective and timely needs.
Originality/value
In this paper Coulter and Coulter (2002) documented that both “person‐related” and “offer‐related” service characteristics have an impact on trust. This study focused on and presents the relative importance of these characteristics in general and across various time periods in particular. The results uniquely demonstrate that the relative importance of the factors in building trust varies according to stages in the life cycle of the businesses.
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Noninvasive brain stimulation (NIBS) such a transcranial magnetic stimulation, intermittent theta burst stimulation, transcranial direct current stimulation and electroconvulsive…
Abstract
Purpose
Noninvasive brain stimulation (NIBS) such a transcranial magnetic stimulation, intermittent theta burst stimulation, transcranial direct current stimulation and electroconvulsive therapy have emerged as an efficacious and well-tolerated therapy for treatment-resistant psychiatric disorders. While novel NIBS techniques are an exciting addition to the current repertoire of neuropsychiatric therapies, their success is somewhat limited by the wide range of treatment responses seen among treated patients.
Design/methodology/approach
In this study, the authors will review the studies on relevant genetic polymorphisms and discuss the role of RNA genotyping in personalizing NIBS.
Findings
Genome studies have revealed several genetic polymorphisms that may contribute for the heterogeneity of treatment response to NIBS where the presence of certain single nucleotide polymorphisms (SNPs) are associated with responders versus nonresponders.
Originality/value
Historically, mental illnesses have been arguably some of the most challenging disorders to study and to treat because of the degree of biological variability across affected individuals, the role of genetic and epigenetic modifications, the diversity of clinical symptomatology and presentations and the interplay with environmental factors. In lieu of these challenges, there has been a push for personalized medicine in psychiatry that aims to optimize treatment response based on one’s unique characteristics.
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Mansour Talal Alansari, Natalia Velikova and Tun-Min (Catherine) Jai
The purpose of the study is to investigate the relationship between consumers’ attitudes toward hotel Twitter accounts and attitudes toward hotel brands, booking intentions and…
Abstract
Purpose
The purpose of the study is to investigate the relationship between consumers’ attitudes toward hotel Twitter accounts and attitudes toward hotel brands, booking intentions and electronic word-of-mouth. The study focuses on Saudi Arabia owing to the widespread use of Twitter in that market.
Design/methodology/approach
Modifying a previously developed theoretical model on marketing effectiveness of social media, this study empirically tests consumers’ attitudes toward hotel Twitter accounts. Data have been collected via a structured online survey. A confirmatory factor analysis and a structural equation model fit have been used to test the model.
Findings
When consumers have positive attitudes toward hotel tweets, they have positive attitudes toward the hotel’s Twitter account, which, in turn, improves their attitudes toward the hotel’s brand and results in intent to book and spread electronic word of mouth.
Originality/value
The study contributes to the body of knowledge about social media marketing effectiveness in the hospitality industry.
研究目的
本研究旨在于探索酒店消费者对于酒店Twitter营销的态度以及酒店Twitter营销对打造酒店品牌、消费者预订酒店行为、和电子口碑营销的影响。由于Twitter在沙特阿拉伯地区的广泛流行,本研究将沙特阿拉伯为案例进行调研。
研究设计/方法/途径
本研究在前人建立的社交媒体营销有效性模型的基础上,进行改进创新,并且实地调研了消费者对于酒店Twitter营销账户的态度。本研究采用网上问卷采样的方式,样本经过验证性因子分析法和结构方程模型的分析,来进行模型的测试。
研究结果
本研究表明,当消费者对于酒店Tweets持有积极态度的时候,他们对于酒店Twitter账户也同样保持积极态度,同时这种积极态度也会增进他们对于酒店品牌的认知,消费者更加愿意预订酒店房间,以及为酒店电子口碑营销。
研究原创性/价值
本研究结果对于酒店行业中社交媒体的营销有效性的探索有着积极贡献。
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Eugénia Pedro, João Leitão and Helena Alves
For better mapping the path of intellectual capital (IC) research, the purpose of this paper is to selectively review empirical studies of IC published, and identify theories…
Abstract
Purpose
For better mapping the path of intellectual capital (IC) research, the purpose of this paper is to selectively review empirical studies of IC published, and identify theories, components and three dimensions of analysis: national IC (NIC), regional IC (RIC) and organizational IC (OIC).
Design/methodology/approach
The systematic literature review (SLR) subject to analysis is based on empirical studies made between 1960 and 2016, and focuses on three dimensions of analysis: NIC, RIC and OIC. Four research questions were designed, using the following databases, namely, Web of Science, Scopus and Google Scholar, for data collection purposes.
Findings
The SLR unveils a multidimensional taxonomy for measuring and classifying the type of IC applicable to the different levels of analysis and provides some recommendations for future studies of NIC, RIC and OIC, by outlining the need for clear definitions of components and measures of IC and identifying strengths, limitations and future research avenues.
Originality/value
In order to fill the gap found in the literature and the non-existence of a study clarifying the multiple dimensions of analysis of IC, this SLR makes a twofold, original contribution to the literature on management: providing an SLR of the main empirical studies dealing with different units of analysis; and identifying a multidimensional taxonomy for measuring and classifying the type of IC applicable to the different levels of analysis.