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In the Fall semester of 2001, a new position – Bioinformatics Librarian – was developed jointly by the University of Florida's Health Science Center Libraries (HSCL) and Genetics Institute (UFGI). Aims to give an overview of this post.

This paper describes the development of the position and the services provided.

Funded by the Genetics Institute and housed in the library, this position was created to meet the information needs of the university's faculty, students and staff involved in genetics and bioinformatics research and study. The responsibilities of the position were in part patterned after those performed via the HSCL's existing Liaison Librarian program. Librarians with only an undergraduate degree in the biosciences can still make an important, albeit usually less complete, contribution in this area.

The University of Florida's Bioinformatics Librarian position may serve as a model for the Information Specialist in Context (ISIC; Informationist; Bioinformationist) in the research arena.

To support the success of their students and faculty, libraries have to understand changing user needs. Robust user assessment programs and analysis of service patterns can reveal many of those needs. Many libraries have responded to changing user expectations by consolidating service desks and providing better organization of user services. Recent advances in assessment have added to libraries’ capacity to refine the scope and goals of service desk mergers. Assessment and analysis support better conceptual frameworks for realigning organizational structures and overarching service models. The paper aims to discuss these issues.

Using a renovation and organizational restructuring in Ekstrom Library at the University of Louisville as a case study, this paper examines the assessment process, organizational restructuring, and physical renovation that resulted in service desks merging.

This study found that comprehensive and ongoing user assessment is crucial to planning for renovations and service changes. User needs awareness must then be linked with organizational models and service delivery systems. Service desk mergers will be successful when they result from thoughtful assessment and analysis.

Other case studies with assessment driven renovation projects, service desk mergers, and organizational changes would be useful to add to these findings.

This paper provides a process and framework for library leadership who are evaluating and revising service delivery models.

The perspectives and process described in this case study will be of value to improve library service delivery models.

The following is an annotated list of materials dealing with information literacy including instruction in the use of information resources, research, and computer skills related to retrieving, using, and evaluating information. This review, the twenty‐second to be published in Reference Services Review, includes items in English published in 1995. After 21 years, the title of this review of the literature has been changed from “Library Orientation and Instruction” to “Library Instruction and Information Literacy,” to indicate the growing trend of moving to information skills instruction.

This paper aims to present a review of extant literature representing attempts to define perceived quality and to propose a new definition. Perceived quality (PQ) is a well-researched, yet vaguely defined subject. Despite a plethora of PQ definitions suggested by various scholars, there is no consensus among researchers on what it really is. The main purpose of this study is to offer a conceptualization of PQ that different researchers and practitioners would agree upon.

This study adopted Garvin's five approaches to defining quality as a frame of reference. The paper utilizes a continuum of approaches to underscore the fact that PQ is neither totally subjective nor wholly objective. After a comprehensive analysis of available conceptualizations, the paper then proposes a new definition that captures the intricate nature of PQ and aligns its various perspectives.

The paper proposes a new definition of PQ as an impression of quality. Such a conceptualization of PQ aligns the various researcher perspectives of it. It also highlights the fact that PQ relies on quality cues under conditions of limited product knowledge by the consumer, a situation known as information asymmetry.

The study contributes to the understanding of the elusive concept of PQ by suggesting a new definition of PQ.