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The purpose of this paper is to explore how groups enhance their ability to learn by practicing skillful group discussions. Specifically, it is examined how synchronous, electronic conferencing or chatrooms may be used as a practice ground for groups learning to engage in skillful discussions. The results of an exploratory study seem to indicate that electronic conferencing can effectively support groups as a practice ground enhancing the groups’ ability to engage in reflection, collective inquiry and skillful discussion. Implications for practice and research are discussed.

This paper examines how groups respond to diversity. Specifically, a framework is developed that integrates prior research on diversity in groups within a learning perspective. The value of the framework is that it seeks to integrate various dimensions of group diversity with the intent of highlighting critical characteristics of groups that effectively manage diverse member contributions. Within this framework, the focus is on cognitive rather than demographic diversity and on how groups use diverse ideas and approaches to learn collectively. Based on this framework, it is suggested that groups manage cognitive diversity in three distinct ways, through accommodation, elaboration and transformation. These responses to diversity may represent different levels of group learning along a continuum ranging from routine, exploitative to non‐routine, exploratory learning. An exploratory study is presented in which this framework is used to understand how groups manage cognitive diversity. Preliminary study results suggest that most groups seem to respond to diversity by accommodating or elaborating while very few groups seem to engage in transformation. Specifically, few groups seem to invest the necessary resources to capitalize on diversity and create opportunities for non‐routine learning. Implications for practice and research are discussed.

The purpose of this paper is to explore the role of suffering for meaning making and spirituality in organizational contexts.

The paper explores how organizational spaces may be created for meaning making and how this is linked to the idea of compassion.

The paper suggests that while suffering has been explored in organizations, it has not been studied relative to existential meaning making. This is identified as a significant gap in research on organizational spirituality. The paper attempts to fill this gap and suggests that the study of suffering has to separate suffering as an objective phenomenon, which should be eliminated in organizations, from suffering as a subjective experience in which meaning may be found. It is also proposed that, for existential meaning to be uncovered in the face of suffering, organizational spaces have to be created in which such meaning making can take place.

The paper suggests that suffering can be a pathway to the discovery of spiritual meaning.

The purpose of this paper is to explore the control of emotions in organizations. An analysis of stories collected from members of different organizations who experienced the events of September 11, 2001 (when the USA was attacked by terrorists killing thousands of people) in their workplaces seems to validate previous findings that organizations respond to the expression of strong emotion with equally strong controls. However, organizations seem to differ by the types of emotional control they use and the reactions these controls elicit in their members. All four of Ashforth and Humphrey's organizational control behaviors were used. While buffering, prescribing and normalizing employee emotions seemed to have a somewhat positive effect on employee morale, the use of neutralizing controls seemed to be damaging to employee commitment. A contingency model of organizational control of emotional expression is developed.

This paper examines activity‐based costing (ABC) as a tool for organizational learning. More specifically, it is suggested that ABC can help business organizations engage in adaptive as well as generative learning. ABC facilitates adaptive learning by supporting continuous improvement and the management of existing knowledge. It facilitates generative learning by supporting the development of a learning culture and the social context in which new mental models can be developed. Important guidelines for implementing ABC to enhance organizational learning are distilled from a mini case study of a health care services provider.

This study investigates the relationship between Total Quality Management (TQM) and internationalization in small family firms, focusing on the role that the dimensions of TQM may have as strategic resources to implement successful internationalization strategies.

Building on the Resource-Based View (RBV), the study is based on a single case study, and data were gathered through in-depth interviews with the family owner-manager.

Findings show that small family businesses that aim to operate in international markets have to invest constant attention toward TQM by developing strategies able to achieve excellence. More in detail, for small and medium family firms, TQM represents a driver to internationalize. Therefore, family-owned managers sustain that internationalization success depends on the increasing attention exhibited toward the following dimensions of quality, specifically on three main pillars: relationships, professionalization and long-term vision, which appear to be strategic resources in international markets. An interpretive model is proposed with a set of propositions.

Scholarly implications are threefold. First, findings contribute to the RBV theory by introducing the long-term vision as a strategic resource able to activate a loop between TQM and internationalization success. Second, results contribute to TQM literature, highlighting that it represents a driver to internationalize, and following a long-term perspective, its enhancement is stimulated by internationalization. Third, findings contribute to family business studies, underlining the relevance done of owners on professionalization as a strategic resource to ensure excellence and obtain success in overseas markets. The main drawback refers to the fact that results stemmed from one single case study. Further studies could deepen the analysis on multiple cases.

The proposed case study represents a best practice and can stimulate other entrepreneurs and consultants to invest in TQM to thrive internationalization strategies.

The current study, elucidating that TQM is the driver to stimulate family business internationalization, proposes an interpretive model to study TQM and internationalization in small and medium family firms.

Prior studies on entrepreneurial intention have shown that different orientations exist regarding entrepreneurial engagement: one looking at the growth of a venture (growth-oriented) and the other looking at the maintenance of an entrepreneurial autonomy (independence-oriented). Filling a gap in the literature concerning the reasons why individuals develop different orientations of entrepreneurial intention, this study revolves around achievement goal motivation (mastery, performance and avoidance approaches) and self-regulatory modes (locomotion and assessment), since both are thought to be at the origin and maintenance of an action willingness.

In a sample of 209 undergraduates, we administered a structured questionnaire at the beginning of an elective entrepreneurship education programme. Through a set of hierarchical regressions we examined the specific role of achievement goal motivation and regulatory modes in relation to the two orientations of intention.

Our findings show that, on the one hand, growth-oriented intention is related to a performance approach and both locomotion and assessment regulatory modes. On the other hand, independence-oriented intention is related to an avoidance approach.

These results illuminate the theoretical connections between entrepreneurial intention and motivation and provide implications for entrepreneurship education and the relationship between intention and consequent behaviour.

This study is among the first to provide an empirical exploration of the motivational and regulatory drivers that lie beneath a growth-oriented and an independent-oriented intention, offering a theoretical explanation about the development of different intentions towards venture creation. Our findings illuminate on the urgency to consider entrepreneurial intention as a multi-dimensional construct if we are to understand the intention-behaviour nexus.

The increasing relevance of environmental, social and governance (ESG) engagement has attracted interest in its drivers and effects on business outcomes under different organizational settings. By focusing on family firms (FFs), we deepen both the role of business ethics as a predictor of enhanced ESG engagement and the link with improved corporate financial performance (CFP). In this way, we aim to provide new insights into the impact of business ethics and ESG engagement on FFs competitiveness.

Based on a worldwide panel of 335 FFs covering the 2002–2020 time horizon, this study adopts a two-stage Heckman model (1979) to empirically address two research questions: (RQ1) Do business ethics predict greater ESG engagement in FFs? (RQ2) Does ESG engagement positively affect the corporate financial performance (CFP) of FFs?

The results of the current study are twofold. First, we demonstrate that an ethical approach to business drives greater ESG engagement. Second, we show that higher levels of ESG engagement lead to improved financial performance in FFs.

Our study contributes to filling the knowledge gaps regarding the drivers and effects of ESG engagement in FFs. On the one hand, we demonstrate the positive connection between dimensions that have their own identity, such as business ethics and ESG constructs. On the other hand, by shedding light on the impact of ESG engagement on improved CFP, we contribute to solving the trade-off between economic and noneconomic FF goals.