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Describes the history and activities of the Crime Writers′ Association, highlighting various awards, and recent winners. Details the CWA Spare Copy Catalogue Scheme, whereby authors′ spare copies of their own books are made available for purchase by libraries when those books are out of print.

The aim of this paper is to examine the early history of restaurants, as invented in Paris around 1766, deciding whether a market orientation ruled out genuine hospitality.

Contemporary accounts, such as Brillat‐Savarin's section “On Restaurateurs” in The Physiology of Taste in 1825, are considered against a definition of hospitality as a household's provision of care for non‐members.

The restaurateurs' innovation was selling individualized meals within the emerging consumer market. While Brillat‐Savarin recognized the commercial cynicism of even such brilliant exponents as Antoine Beauvilliers, their enterprises were hospitable to the extent that, emerging from domestic households, they were directed principally at meal‐making rather than money‐making. Highly “McDonaldized” corporations, whose primary purpose is profit, are a largely twentieth‐century development.

Defining hospitality as the provision of care by households to outsiders is a common sense approach that, nonetheless, provides an alternative to the usual characterizations of hospitality, based on ethics, personality, performance or industry.

Owner‐operated businesses are more likely to provide hospitality, certainly as traditionally understood, than corporations.

Since eighteenth‐century France, restaurants have only become more important, and the use of the household definition contributes to their better understanding, both historically and conceptually. The definition should have wide applicability.

The dismissal of the ordinary and the embrace of chaos are characteristics of the thriller which has, over the last decade, accounted for nearly 25 percent of the best‐seller market. In spite of its existential overtones, the thriller, with rare exceptions, is seldom viewed as quality fiction, yet is not generally classified as genre fiction with attendant categorization by libraries and bookstores. Readers of thrillers in pursuit of authors must either search through the general fiction or “mystery” shelves where thrillers are sometimes placed. However, the latter solution offends both mystery and thriller readers.

Proposes a continuous participative evaluation process built on the formative evaluation paradigm. The benefits of this approach are that all the primary or core stakeholders, i.e. the users, top management and the technical specialists involved in the task of delivering information systems benefits, participate in the evaluation and the subsequent decision making associated with the project. These stakeholders are consequently involved in moulding and realising an information system which is targeted to meet real business needs rather than just investment and project management criteria. This approach ensures that high quality information systems that deliver direct business benefits with which the user community can identify are implemented. It implies a new focus that encompasses concentrating on and understanding the business issues and how the information system will deliver real value to the organisation. It is the view of the authors that formative evaluation can help to maximise business value from information systems.

Librarians have been urged to emphasize social justice and human rights issues in their library mission, but they may find themselves challenged to provide additional services, such as access to legal information for those who cannot afford an attorney. Social justice services in libraries are seldom adequately funded and providing services in this area is labor intensive. In addition, there is an emotional intensity in library services for social justice that is often not considered in the initial enthusiasm of providing services in this area. Yet there seems to be no limit to the need. An interesting and useful perspective on how a public agency such as a library responds in circumstances of limited resources and unlimited demand can be found in the book Street-Level Bureaucracy: Dilemmas of the Individual in Public Service, by Michael Lipsky. In this perspective, lower level civil servants who interact directly with members of the general public exercise a level of discretion in the amount of services provided and how those services are administered. This chapter explores how this can generate tensions between more traditional library bureaucracy and social justice services, such as providing public access to justice resources in law libraries. However, the “street-level” response is evolving into a sustainability perspective as librarians embrace a more social justice–oriented outlook in library service planning.

The management of children′s literature is a search for value and suitability. Effective policies in library and educational work are based firmly on knowledge of materials, and on the bibliographical and critical frame within which the materials appear and might best be selected. Boundaries, like those between quality and popular books, and between children′s and adult materials, present important challenges for selection, and implicit in this process are professional acumen and judgement. Yet also there are attitudes and systems of values, which can powerfully influence selection on grounds of morality and good taste. To guard against undue subjectivity, the knowledge frame should acknowledge the relevance of social and experiential context for all reading materials, how readers think as well as how they read, and what explicit and implicit agendas the authors have. The good professional takes all these factors on board.