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This study aims to investigate whether the shift to teleworking during COVID-19 pandemic is going to diminish the need to procure/rent extensive office space and how this emerging trend impacts the real-estate market in Israel.

The methodologies used in this study include triangulation of Google search engine, survey and post hoc case study analysis.

The analysis indicates a decline both in procuring office space and its price per square meter. Employee productivity while teleworking remains relatively high despite home distractions. Interestingly, the survey results forecast a continuous shift to hybrid work mode after the pandemic.

The study introduces the development of numerous innovative Israeli technologies to allow a gradual return to work in public places.

As the coronavirus outburst, business sectors were forced by government regulations to change the way of employment extensively, specifically, teleworking has become an integral part of the routine to accommodate social distance. The study provides insights into the impact of teleworking on gender and ethnic diversity in the Israeli workplace.

Israel provides a unique bedrock for investigation because of its status as a start-up nation with both high skilled workforce and advanced information technology infrastructure. The study enlightens an Israeli perspective on how a small size country with a high-density population succeeds to deal with coronavirus by teleworking coupled with strict government enforcement of social distance.

The purpose of this paper is to explore how a company which developed an environmentally friendly innovation attempted to address diffusion issues. Specifically, the purpose is to describe the ways in which an electric vehicle (EV) infrastructure company, in partnership with a major car manufacturer, tried to address barriers to diffusion of an environmentally friendly innovation during the development stage to improve the likelihood of success and lessons learned from its failure.

The authors explore a single instrumental case of an Israeli company that developed infrastructure for EVs in partnership with a major automaker. The authors collected data using a series of semi-structured interviews at the companies’ headquarters, through direct observation in the company, and through the examination of archival and secondary data sources.

The authors find that the company tried to incorporate design features in both the product and organization to address key diffusion barriers identified through survey and consumer focus research. The study maps product/service design innovations for infrastructure that combined with multi-stage organizational diffusion strategies for EVs, were used to address both functional (usage, value, and risk) and psychological (tradition and image) barriers for mass-market adoption.

The study provides insights on how to incorporate information about barriers to adoption into product/service design and on the development of organizational-level diffusion strategy to address changes of customer’s behavior required by certain innovative sustainable solutions. In addition, the authors speculate potential causes for more recent developments with the technology that can serve as a lesson for future projects.

Past studies have advanced the knowledge about issues surrounding the adoption and diffusion of EVs. The study expands this stream of research by focussing on product/service and organizational strategy design and by illustrating, through an empirical exploratory case study, how a company attempted to overcome these obstacles. The authors advance various propositions and point out potential exciting avenues for future research on the dissemination of environmentally friendly innovations.

U.S. international marketing practitioners identified the most difficult ethical problems they have encountered in foreign trade. These ethical problems were rated as occurring infrequently and having a moderate impact on a firm′s overseas competitiveness. Conversely, the respondents saw ethical problems as likely to tarnish the firm′s domestic image and to generate much concern for top management. This suggests such problems may have a stronger negative impact upon a firm′s domestic public image but may not be a major factor inhibiting its international trade. The strategic alternatives to, and management implications of, avoiding markets which may pose ethical problems are discussed.

The purpose of this study is to assess how differences in national culture influence the impact of investments in manufacturing practices on operational performance. The paper addresses the following research question: does national culture affect the efficacy of investments in manufacturing practices?

Hofstede's model of national culture is used to test whether there are operational performance differences when organisations in different cultural contexts invest in identical manufacturing practices. The research question is explored and answered by assessing the moderating role of national culture using ordinary least square analysis.

The results suggest that some dimensions of national culture significantly moderate the impact of investments in manufacturing practices on manufacturing performance.

This study represents a comprehensive attempt to explain differences in the impact of manufacturing practices investments on operational performance improvements in terms of cultural differences.

Increases in the international marketing of services have created a need to better understand the determinants of service export performance measures. While numerous studies suggest using either the ratio of a firm′s foreign sales over its total sales, number of markets, perceptions of export profitability, or management′s satisfaction with export performance as surrogate indicators of export performance, these measures are based upon the fundamentals of manufacturing industries. To better equip service managers with appropriate evaluative tools, this study analyzes the alternative methods of measuring export performance within the context of the services industry, Results of a survey of US‐based, international business‐to‐business service firm indicate that each measure captures different components of overall export performance. This research identifies the key input variables of each export performance measure to help international managers of service firms select the export performance measure that is most appropriate for them to use in determining whether or not they are achieving their goals.

The purpose of this paper is to present exciting and innovative research questions in service operations that are aligned with eight key themes and related topics determined by the Journal of Service Management (JOSM) Service Operations Expert Research Panel. By offering a good number of such research questions, this paper provides a broad range of ideas to spur conceptual and empirical research related to service operations and encourage the continued creation of deep knowledge within the field, as well as collaborative research across disciplines that develops and incorporates insights from service operations.

Based on a Delphi study, described in the companion article, “Service Operations: What Have We Learned?,” the panel identified eight key research themes in service operations where leading-edge research is being done or has yet to be done (Victorino et al., 2018). In this paper, three or four topics within each theme are selected and multiple questions for each topic are proposed to guide research efforts. The topics and questions, while wide-ranging, are only representative of the many ongoing research opportunities related to service operations.

The field of service operations has many interesting research topics and questions that are largely unexplored. Furthermore, these research areas are not only increasingly integrative across multiple themes within operations but often transcend functional disciplines. This creates opportunities for ever more impactful research with a greater reach throughout the service system and suggests that service researchers, regardless of functional affiliation, can contribute to the ongoing conversation on the role of service operations in value creation.

Leveraging the collective knowledge of the JOSM Service Operations Expert Research Panel to expand on the research themes generated from the Delphi study, novel questions for future study are put forward. Recognizing that the number of potential research questions is virtually unlimited, summary questions by theme and topic are also provided. These questions represent a synopsis of the individual questions and can serve as a quick reference guide for researchers interested in pursuing new directions in conceptual and empirical research in service operations. This summary also serves as a framework to facilitate the formulation of additional research topics and questions.

With this paper we aimed to explore the matter of space as a physical expression of institutional logics. Following recent discussions on the role of materiality in organizational discourse, this study focused on spatial dimensions of institutional logics, namely, spatialized logics. Utilizing Lefebvre’s (1991) analytic distinction among three layers of space – conceived, lived, and perceived – we described the spatial expressions of distinct logics and the spatial relations among these logics. Drawing on a qualitative case study analysis of the world-renowned site of Jerusalem’s Western Wall, we argued that logics take form in space, logics get embodied in different layers of space, and matters of discursive commensurability and leakages also have spatial expressions. To exemplify these claims we undertook a qualitative case study analysis of Jerusalem’s Western Wall. The Wall is a 500-meter-long and two-millennia-old construction. We showed that, while in material and technical terms the Wall is a singular entity, three distinct logics occupy distinct sections along the Wall, and each of these logics reinterprets the materials and technicalities in distinct ways: religious, professional, and nationalistic. These three distinct spatialized logics get embodied in the conceived space (planning and policy of the site), perceived space (comments and opinions about the site), and lived space (behavior and social interaction at the site). Overall, by interjecting notions of materiality and space into the conversation about institutional logics, we demonstrated that in the physical layout of a space, logic cohesion, and interlogic commensurability literally become a “turf war.”