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The purpose of this chapter is to provide researchers a summary of some of the latest developments in item response theory (IRT), and to help these groups realize that psychometric tools can now be used for theory testing in addition to the traditional role of improving construct measurement. The author first reviews some of the fundamental tenets of classical test theory to contrast with IRT. He then describes recent advances in goodness-of-fit tests that have helped turn IRT into a model-testing tool. Finally, the author reviews several new test models that provide new flexibilities, summarizing summarize several examples of research that has used these new models in organizational research. At the end of this review, the author provides suggestions to help researchers better use these new IRT tools. Although there have been significant advances in IRT in the past decade, there has not been a systematic review of these developments. This review places those developments in context to provide readers a real appreciation of these breakthroughs.

The purpose of this paper is to examine the life and work, both fiction and nonfiction, of the American author Upton Sinclair, for the purposes of better understanding his impact on management theory and practice.

Critical biography is a historiographical approach that analyzes aspects of an individual’s life events and the context that surrounds those events to better understand the contributions of an individual. In this case, this paper analyzes Sinclair’s biography, his work-related fiction and nonfiction and his interactions with business leaders and management thinkers of the day, including scientific management founder Frederick Winslow Taylor, auto industry leader Henry Ford and safety razor magnate King Gillette.

This paper identified four themes which are related to management and workplace history that pervade his fiction and nonfiction writing and link these events to the events of his life as well as the context of the times.

Although others have cited certain aspects of Sinclair’s work for specific purposes, this paper presents a systematic review of Sinclair’s broad oeuvre and its relevance to management and workplace history using a critical biography approach.

Rosemary Batt is the Alice Hanson Cook Professor of Women and Work at the ILR School, Cornell University. She is a Professor in Human Resource Studies and International and Comparative Labor and Editor of the ILR Review. She received her BA from Cornell University and her Ph.D. from MIT. Her research focuses on comparative international studies of management and employment relations, with particular attention to globalization and the restructuring of service industries, and its impact on low wageworkers. She coordinated the Global Call Center Research Project (http://www.globalcallcenter.org). Her current work focuses on the impact of financialization on management and employment relations. Her work has appeared in such journals as the AMJ, British Journal of Industrial Relations, the European Journal of Industrial Relations, ILR Review, Industrial Relations, IJHRM, and Personnel Psychology. She is coeditor of the Oxford Handbook on Work and Organization and coauthor of The New American Workplace, Cornell University Press (http://www.ilr.cornell.edu/directory/rb41/).

Organization development is focused on implementing a planned process of positive humanistic change in organizations through the use of social science theory, action research, and data-based feedback methods. The role of personality in that change process, however, has historically been ignored or relegated to a limited set of interventions. The purpose of this chapter is to provide a conceptual overview of the linkages between personality and OD, discuss the current state of personality in the field including key trends in talent management, and offer a new multi-level framework for conceptualizing applications of personality for different types of OD efforts. The chapter concludes with implications for research and practice.

This study aims to present an extended service-profit chain (SPC) framework for assessing service performance. This framework is then used to investigate non-linear and asymmetric links between service delivery investments and customer satisfaction, as well as time lags in organisational performance outcomes.

The study draws on panel data with repeated measures from a sample of automotive after sales service departments. Data collected comprises both objective and survey-based data, including operational inputs, productivity, service quality, service experience, behavioural intentions, customer retention and organisational performance.

Non-linear and asymmetric effects are identified, suggesting that customers’ evaluations of service performance are more sensitive to negative performance (dissatisfaction) than positive performance (satisfaction). Accordingly, focusing on attributes for which customers are experiencing negative performance first, and then allocating resources to attributes for which customers are experiencing positive performance, can be far more consequential for improving customer satisfaction.

From a practical perspective, the findings deepen current understanding of the relationships between service performance metrics. They also provide guidance for managers seeking to better deploy service resources to enhance service quality, customer satisfaction and customer retention to improve profitability over time.

Drawing on a unique and rich data set, this study provides a significant improvement on previous SPC frameworks by adding new dimensions identified in recent meta-analyses and addresses calls for more research into non-linear, asymmetric and longitudinal effects within the SPC.

The purpose of this paper was to analyse the academic context of the Hawthorne studies from 1936. More specifically, great attention was paid towards those articles that were critical of the Hawthorne studies. This study aimed to analyse why the Hawthorne studies were so criticized during the time period.

The author analysed various critical articles/books from the time period. The author developed the sample through the use of Landsberger’s Hawthorne Revisited. The author used one of the first critical articles, Daniel Bell’s, as a means to analyse the critics. In addition, secondary literature was used to place the articles in context.

The author found that the majority of the critics were sociologists; these criticisms reflected larger debates in sociology in terms of theory, method and ethics of research. They reflected the great changes that occurred in sociology during the time period, as opposed to industrial/organizational psychology, for example, where there was little criticism at the time.

The purpose of this study was to continue the work of Muldoon (2012) and Hassard (2012) and place the work of the Hawthorne studies in a larger academic context.

Purpose – The purpose of this paper is to argue that the production of past workplace and organizational ethnographies needs to be better understood in their historical context. Design/methodology/approach – A programme of research work on the history of workplace and organizational ethnography is proposed, and a historiographical discussion outlines the purpose, scope and means by which such a project might be realised. Findings – The article highlights why organizational ethnographers should understand the history of their research practice. Originality/value – The paper suggests that a serious attempt is made to create a body of historical knowledge about workplace and organizational ethnography. The value of this would be to deepen the contribution ethnographic research makes to organization and management studies, and ensure that continuity and change in ethnographic research practices are better understood.