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This paper aims to introduce the concept of consumer impatience, empirically explore how it relates to time-based logistics performance (delivery speed and delivery timeliness) and discuss its impact on consumer satisfaction. This research argues that gaining insights related to delivery performance from a consumer’s perspective can help the development of more effective time-based logistics strategies for e-commerce home deliveries.

Hypotheses in this study are developed using attribution theory and tested with empirical data collected through an online behavioral consumer experiment. Middle-range theorizing is used to develop an understanding of the mechanisms that impact the relationship between time-based logistics performance and consumer satisfaction.

Findings indicate that consumer impatience with delivery speed and delivery timeliness play an essential role in the relationship between time-based delivery performance and consumer satisfaction. Issues with delivery timeliness are shown to have a more negative impact on consumer satisfaction than issues with delivery speed, while delivery communication is demonstrated to have a positive relationship with consumer satisfaction.

This empirical study adds to existing time-based competition literature by taking a consumer-centric perspective and bringing a largely overlooked but critical concept – consumer impatience – into the logistics and supply chain management setting. Middle-range theorizing allows for a conceptualized understanding of consumers’ delivery experiences that can help companies develop proactive actions in their time-based competition initiatives.

The purpose of this paper is to provide a “Q&A interview” conducted by Joanne Pransky of Industrial Robot Journal as a method to impart the combined technological, business and personal experience of a prominent, industry engineer-turned entrepreneur regarding his pioneering efforts in bringing a robotic invention to market. This paper aims to discuss these issues.

The interviewee is Geoff Howe, Senior Vice President of Howe & Howe, Inc., a subsidiary of Textron Systems and a leader in advanced robotic platform solutions and applications built and proven for the most extreme conditions in the world. Geoff and Michael Howe founded Howe & Howe Technologies in 2001 and was acquired by Textron Systems in 2018. In 2010, Howe and Howe developed one of the world’s first robotic fire-fighting solutions. Geoff Howe describes the evolution of the Thermite robotic firefighter’s commercial development, along with the challenges of breaking ground in this new industry.

Geoff and his identical twin brother, Michael Howe, are inventors, military contractors, actors and entrepreneurial businessmen famous for their philanthropic drive to give back to their community. When Geoff and Mike were just six years old, they were known as “Howe and Howe Construction.” At the age of eight, Mike and Geoff built their own one room log cabin with the power tools their mom had given them for their birthday. At 16 years old, they started tinkering with vehicles before they even had their drivers’ licenses. They both graduated from Maine high school and colleges with honors. The company’s portfolio includes the RIPSAW® , Thermite, the Badger, Subterranean Rover and other extreme vehicles used for numerous applications. In 2010, Howe and Howe completed three new vehicles. First was the Thermite™ which entered the unmanned ground vehicle (UGV) market as the USA’s first firefighting UGV. The second vehicle was Ripchair™, the development of an off-road wheelchair for those that have become disabled and are unable to walk. The third vehicle was Riptide, the amphibious version of the RIPSAW. Year 2015 saw the commercial development of the Big Dog Extreme 4x4 fire truck and the Thermite RS1 and RS3 firefighting robots. The Big Dog is an off-road truck and also serves as an all-terrain multi-use firetruck. The Thermite provides firefighters and first responders immediate eyes inside the fire as well the ability to safely attack industrial, chemical and HAZMAT fires from their core. The Thermite robot provides safety and inside access on containing and defeating fires of any magnitude.

Howe & Howe Technologies first gained notoriety in 2001, with the development of the world’s fastest tank, the RIPSAW. Successful demonstrations soon followed, which eventually allowed the Howes, at the age of 31, to be named among the youngest in history to ever receive a multi-million dollar military contract from the USA. Soon after, in 2010, Howe & Howe received a Guinness World Record for developing the world’s smallest armored vehicle, the Badger. By the time the Howes were 36, they had one world record, multiple patents pending for their product developments, as well as military contracts. The Howes also had their own reality television show on a major US network. In 2010, they completed the Thermite, Fire Fighting Unmanned Ground Vehicle. In 2012, the Howes founded “Outdoors Again,” a nonprofit 501c3 organization that holds outdoor events and social activities for those who require the use of a wheelchair.

The increasing prevalence and availability of big data represent a potentially revolutionary development for human resource management (HRM) scholars. Despite this, the current literature provides eclectic and often contradictory guidance for scholars attempting to conceptualize big data and subsequently incorporate it into relevant theoretical frameworks. The authors attempt to bridge this gap by discussing key considerations relevant to understanding and integrating big data into the existing theoretical landscape. Building on a novel, integrative definition of big data, the authors propose a parsimonious theoretical framework utilizing the established dimensions of complexity and dynamism as meta-attributes to bring order to the various attributes that have been proposed as central to defining big data (e.g., volume, variety, velocity, and variability). Throughout, the authors highlight numerous theoretical and empirical opportunities and considerations that this perspective holds for future HRM scholarship.

Research on self-regulation has tended to focus on goal-related performance, with limited attention paid to individuals’ affect and the role it plays during the goal-striving process. In this chapter we discuss three mechanisms to integrate affect within a control theory-based self-regulation framework, and how such integrations inform future research concerning employee stress and well-being. Specifically, affect can be viewed as a result of velocity made toward one’s desired states at work. Fast progress results in positive affect, which enhances employee well-being and reduces the detrimental effects associated with exposure to occupational stressors. On the other hand, slow or no progress elicits negative affect, which induces employee distress. Second, affect can also be considered an input of self-regulation, such that employees are required to regulate their emotional displays at work. Employees who perform emotional labor compare their actual emotional display against the desired display prescribed by display rules. Third, affect can function as a situational disturbance, altering employees’ perceptions or assessments of the input, comparator, and output for other self-regulatory processes.

IN the death of Mr. JAMES DUFF BROWN, the library profession loses one of its most striking personalities and librarianship its most powerful influence for progress. Any attempt at present to estimate the extent of his influence upon the modern public library must necessarily be inadequate, because not only are some of the movements he started only beginning to gather force, but his retiring nature made him refrain from labelling many things as his own. With the possible reservation that he was unable to do himself justice on the platform, he was the ideal born public librarian. As an organiser and teacher of librarianship, as a keen and discerning student and critic of tendencies, methods and results, and as an expounder of professional knowledge through the medium of the written page, he was without an equal. Like all pioneers and men of strong opinions, he did not make only friends ; but he had world‐wide friendships, and he forced the attention and respect of all library workers. On another page of this issue an old friend and one‐time colleague of his gives a brief outline of his life and works, and we need not do the same again here. But as his successors in the editorship of THE LIBRARY WORLD, which he founded and edited until a year or two ago, we cannot refrain from adding our tribute to his memory. Representing the best type of efficiency and progress in librarianship, he was a real friend and teacher, and his death leaves a sad gap in our ranks.

Gives reports and surveys of selected current research and development in systems and cybernetics. They include artificial intelligence, biomimetics, innovative systems and intelligence testing.