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Massive open online courses (MOOCs) have often been divided between connectivist MOOCs and extended MOOCs (xMOOCs). Each form of MOOC proposes a distinctive view about knowledge acquisition. However, the breakdown between the two MOOCs is too broad in practice, and a more fine-grained approach is needed. Thus, the purpose of this paper is to describe the organisational features of exemplar MOOCs and their differences.

The study observed the ten newly available MOOCs aimed at teachers of English as a second language and included examples from existing providers: NovoEd, Coursera, FutureLearn and Canvas. These MOOCs were analysed and compared using a matrix with three main focuses: pedagogical assumptions, content materials and assessment.

The findings revealed that all courses corresponded to the idea of an xMOOC in that they were run on a model of instructional design. However, the course materials varied in respect to media used, use of networking, discussion forums and degree of openness. In terms of assessment, all MOOCs used formative approaches, all had automated responses but only some had summative and peer assessment.

The study succeeded in showing the variation in courses, thus enabling the range of possibilities open to course designers and providers.

The articles in this Special Issue of the IJSSP, entitled ‘Sociology of Emotions’, were, with two exceptions, presented at the 90th Annual Meeting of the American Sociological Association held in Washington, D.C., U.S.A., from August 19–23, 1995. These outstanding papers do much to develop the theoretical grounding of two closely related fields of inquiry ‐ the social psychology of emotions and the sociology of emotions. No social relations are carried out in the absence of either thought or emotion. It immediately follows that the sociology of emotions is not so much a nascent, exotic sub‐discipline of sociology as it is a level of analysis that must be carried out if meaning is to be found in any social system, in any social process, or in any social relationship of the everyday world.

The purpose of this paper is to discuss the process of analysing online discussion and argue for the merits of mixed methods. Much research of online participation and e-learning has been either message-focused or person-focused. The former covers methodologies such as content and discourse analysis, the latter interviewing and surveys. The paper discusses the strengths and weaknesses of these approaches in the context of a study of an online social educational network for gifted students.

The design of this study included the use of content analysis, visualisation diagrams, interviews and questionnaire survey to understand the nature of online discussion and the experience of taking part.

It was found that the message-focused analysis provided insight into participation and interaction patterns, whereas the surveys and interviews enabled access to members’ preferences and attitudes.

The contribution of the paper is to argue for a mixed approach in which different types of data can be compared and contrasted. While the use of mixed methods in social research in general has long been suggested, its adoption in the field of online learning is yet to be widely established, possibly because of its time-consuming and demanding nature. Despite these constraints, a mixed-methods approach is advocated, as it allows for a comprehensive picture of the use of the network and the experience of online participation.

Habituation is one of natural selection's tools to limit the activating role of positive emotions. It is a barrier to expanding needs. The structural requirements for getting around this barrier are similar to the characteristics of a system of expanded inequality. Such inequality was the most likely social structure to first break this barrier. Only much later in human history could mass production technology offer an alternative means to bend habituation rules.

In order to deepen our understanding of contemporary social structures, we must often trace their distant origins in our evolutionary past. The origins of two structures are analyzed here. Both religion and collective ascription are shaped in part by a common imperative to access rewarding emotional arousal release protected by a special set of arouser screening rules. Only certain enhanced arousers with an attractive ratio of contrast values to access costs can regularly tap these emotional reservoirs. In these two cases, it is the larger social group context that must supply the enhancements. The result is that some group processes are marked by emotional dynamics deeply rooted in the pursuit of these extraordinary arousers.

Examines the adoption of radio frequency identification (RFID) technology in the commercial aviation industry, focusing on its role in baggage handling and security.

Draws upon academic and trade literature to provide a current overview of developments in the implementation of RFID technology in commercial aviation, particularly focusing on Delta Airlines, an industry leader in the USA in the testing and development of RFID systems for improved operations in baggage handling.

Though RFID technology is experiencing widespread adoption across many industries, commercial aviation seems poised to be a leader in its full‐scale adoption in practice. RFID technology demonstrates distinct advantages over the currently used barcode system for baggage handling.

This paper shows how RFID technology can improve customer service though better operational efficiency in baggage handling, which has been demonstrated to be an integral component of an airline's customer service equation. Academicians and marketing professionals should both be aware of developments with RFID technology. It is of particular importance in the airline sector, as improved accuracy of baggage handling can enable air carriers to close an important service‐delivery gap in an increasingly turbulent operating environment.

Little is published in the academic literature about this timely topic. Most of the published information available is from corporate or commercial sources, and is presented in such formats as white papers. This paper is a companion piece to the review of RFID in UK retailing by Jones et al. in this issue.

The aim of this paper is to examine how crises can be triggered online, how different social media tools escalate crises, and how issues gain credibility when they transit to mainstream media.

This exploratory study uses the multiple case study method to analyze five crises, generated online, throughout their life-cycles, in order to build analytic generalizations (Yin).

Crises are often triggered online when stakeholders are empowered by social media platforms to air their grievances. YouTube and Twitter have been used to raise issues through its large user base and the lack of gatekeeping. Facebook and blogs escalate crises beyond the immediate stakeholder groups. These crises are covered by mainstream media because of their newsworthiness. As a result, the crises gain credibility offline. Mainstream media coverage ceases when traditional news elements are no longer present.

If crises are increasingly generated online, this study aims to apply a framework to manage the impact on organizations.

How practitioners can use different new media tools to counter crises online and manage the transition of crises to mainstream media.

This is one of the first few studies that analyses how organizational crises originate online, gain traction and get escalated onto mainstream media. Understanding what causes crises to trigger online and gain legitimacy offline will enable practitioners to engage in effective crisis management strategies.

The relationship of leadership to culture is explored in this study. The study was designed to determine if significant relationships existed between specific leadership practices and different cultural profiles. The treatment for this correlational study consisted of 15 teams with an assigned formal leader for each team. Significant relationships were found between the variables in 14 of the 20 relationships examined. It was concluded that different leadership practices resulted in different cultures.

My goal in this volume is to communicate the range and diversity of work in the sociology of emotions. Most of the papers fall within the normal parameters of the Advances in Group Process series, but I have also included several articles that normally would not be part of the series. My intent is, in essence, to stretch the definition of “group” to larger-scale social structures, although the focus is on how culture and social structure interact with the activation of emotions in people. I have also sought to stretch the study of emotions in the opposite direction: toward the physiological processes generating emotional responses. There is a clear bias toward theoretical papers, although several articles report research findings as they bear on a particularly theory.