William E. Kilbourne, Jo Ann Duffy, Michael Duffy and George Giarchi
This study investigates the applicability of a modified SERVQUAL instrument as a means of measuring residents' perceptions of long‐term health‐care service quality in the USA and…
Abstract
This study investigates the applicability of a modified SERVQUAL instrument as a means of measuring residents' perceptions of long‐term health‐care service quality in the USA and UK. The results confirm a stable, four‐factor structure that is similar to previously defined service quality dimensions and is invariant across the countries studied.
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MIKE PEARCE, KGE HARRIS, RONALD BENGE, MW HILL, A DUCKWORTH, MAUREEN DUFFY and MELVYN BARNES
IT WAS THE then Duke of Gloucester who, observing the said Mr Gibbon (of Roman Empire fame) writing, said, to quote as accurately as my reference source will allow, ‘Another…
Abstract
IT WAS THE then Duke of Gloucester who, observing the said Mr Gibbon (of Roman Empire fame) writing, said, to quote as accurately as my reference source will allow, ‘Another damned thick square book! Always scribble, scribble, scribble, scribble! Eh! Mr Gibbon!’
Shengliang Deng, Michael F. Duffy and Grant R. Harrison
Many studies have dealt with internationalization of business firms in the past years, few, however, have explored the pattern and process of internationalization in small…
Abstract
Many studies have dealt with internationalization of business firms in the past years, few, however, have explored the pattern and process of internationalization in small, commodity based economies. In this study, the situation in New Zealand is considered, in part because it is a small, export and commodity based economy, unlike most countries previously studied. Five different clusters of New Zealand companies were found as related to the stages of internationalization. These include “Worried Beginners”, “Half‐hearted Domestics”, “Maturing Adapters”, “Conservative Exporters”, and “Experienced Succeeders”. Variables which appear to reflect stages of internationalization are also explored and presented in this study.
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In this article I will first explore current research definitions, uses and roles of yarning. From this I will argue yarning is undervalued and underutilised as a potentially rich…
Abstract
In this article I will first explore current research definitions, uses and roles of yarning. From this I will argue yarning is undervalued and underutilised as a potentially rich source of data collection. Second, I will discuss how yarning can be used in research design development, application and data collection. Last, I will use my research in the history of education to demonstrate the effectiveness of yarning in historical narratives, in particular my study of an Aboriginal community’s journey towards Aboriginal student integration in Collarenebri, a small, remote and rural town, in northern New South Wales (NSW). I show how the local Aboriginal community lobbied successfully for their children to be transferred from a segregated Annex to the main school during the mid 1940s to the early 1950s. Utilising yarning as a research methodology added depth and relevance for participants, their local communities and the narrative paradigm that informs it.