Steve Lambert, Nikolaos Dimitriadis, Michael Taylor and Matteo Venerucci
This paper focusses on the leaders' ability to recognise and empathise with emotions. This is important because leadership and particularly transformational leadership are…
Abstract
Purpose
This paper focusses on the leaders' ability to recognise and empathise with emotions. This is important because leadership and particularly transformational leadership are principally focussed on an individual's social interactions and their ability to identify emotions and to react empathetically to the emotions of others (Psychogios and Dimitriadis, 2020). Many leadership theorists suggest the ability to have and display empathy is an important part of leadership (Bass, 1990; Walumbwa et al., 2008).
Design/methodology/approach
To examine the extent to which those who work in jobs with a significant element of leadership education can recognise and empathise with emotions, 99 part-time postgraduate executive Master of Business Administration (MBA) students took part in an emotional recognition test. First, all participants were shown a sequence of pictures portraying different human facial expressions and the electrical activity in the brain as a result of the visual stimuli were recorded using an electroencephalogram (EEG). The second stage of the research was for the participants to see the same seven randomised images, but this time, they had to report what emotion they believed they had visualised and the intensity of it on a self-reporting scale.
Findings
This study demonstrated that the ability to recognise emotions is more accurate using EEG techniques compared to participants using self-reporting surveys. The findings from this study provide academic departments with evidence that more work needs to be done with students to develop their emotional recognition skills. Particularly for those students who are or will go onto occupy leadership roles.
Originality/value
The use of neuroscientific approaches has long been used in clinical settings. However, few studies have applied these approaches to develop the authors’ understanding of their use in social sciences. Therefore, this paper provides an original and unique insight into the use of these techniques in higher education.
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Steve Lambert, Nikolaos Dimitriadis, Matteo Venerucci and Mike Taylor
The purpose of this viewpoint paper is to explore the fixation of the eyes of human resource (HR) professionals' when identifying emotions in the context of workplace research and…
Abstract
Purpose
The purpose of this viewpoint paper is to explore the fixation of the eyes of human resource (HR) professionals' when identifying emotions in the context of workplace research and to propose measures that might support them in their role.
Design/methodology/approach
This paper combines a contemporary literature review with reflections from practice to develop more nuanced understandings of 39 HR professionals' ability to recognise emotions. This paper used eye-tracking technology more commonly used in laboratory-based students to explore the fixation of the eye when identifying emotions.
Findings
The preliminary findings suggest that HR professionals with higher levels of emotional recognition principally focus on the eyes of the recipient, whereas those with lower levels or emotional recognition focus more so the nose or the randomly across the face, depending on the level of emotional recognition. The data suggest that women are better than men, in the sample group at recognising emotions, with some variations in recognising specific emotions such as disgust.
Research limitations/implications
The viewpoint paper proposes a number of implications for middle leaders and suggests that middle leaders should proactively seek out opportunities to be engaged in activities that support the Default Mode Network (DMN) function of the brain and subsequently the relationship-orientated aspects of leadership, for example, coaching other staff members. However, it has to be recognised that the sample size is small and further work is needed before any generalisations can be made.
Originality/value
This paper offers a contemporary review underpinned by a preliminary study into HR professionals' ability to recognise emotions.
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Abstract
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Abhijeet Ghadge, Samir Dani, Michael Chester and Roy Kalawsky
With increasing exposure to disruptions, it is vital for supply chains to manage risks proactively. Prediction of potential failure points and overall impact of these risks is…
Abstract
Purpose
With increasing exposure to disruptions, it is vital for supply chains to manage risks proactively. Prediction of potential failure points and overall impact of these risks is challenging. In this paper, systems thinking concepts are applied for modelling supply chain risks. The purpose of this paper is to develop a holistic, systematic and quantitative risk assessment process for measuring the overall risk behaviour.
Design/methodology/approach
A framework for supply chain risk management (SCRM) is developed and tested using an industrial case study. A systematically developed research design is employed to capture the dynamic behaviour of risks. Additionally, a system‐based supply chain risk model is conceptualized for risk modelling. Sensitivity modelling results are combined for validating the supply chain risk model.
Findings
The systems approach for modelling supply chain risks predicts the failure points along with their overall risk impact in the supply chain network. System‐based risk modelling provides a holistic picture of risk behavioural performance, which is difficult to realise through other research methodologies commonly preferred in SCRM research.
Practical implications
The developed framework for SCRM is tested in an industry setting for its viability. The framework for SCRM along with the supply chain risk model is expected to benefit practitioners in understanding the intricacies of supply chain risks. The system model for risk assessment is a working tool which could provide a perspective of future disruptive events.
Originality/value
A holistic, systematic and quantitative risk modelling mechanism for capturing overall behaviour of risks is a valuable contribution of this research. The paper presents a new perspective towards using systems thinking for modelling supply chain risks.
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Marilyn A. Stone and A.H. Clarkson
Aspects of research conducted among financial institutions,specifically building societies, banks, charge card operators andinsurance groups are discussed. Within the context of…
Abstract
Aspects of research conducted among financial institutions, specifically building societies, banks, charge card operators and insurance groups are discussed. Within the context of trends in, and growing deregulation of, the financial sector, the role is examined of the marketing information systems to enable institutions to differentiate their marketing strategies and services. In particular, the ability to process information to develop precise targeting of customers with the appropriate value added services is considered. The MIS is increasingly crucial to strategic development within, and between, financial sectors. It is contended that size and use of technology are critical to leadership in the personal finance market.
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The volume and range of food law enforcement in the field of purity and quality control has grown dramatically in recent times. Only those able to recall the subject from upwards…
Abstract
The volume and range of food law enforcement in the field of purity and quality control has grown dramatically in recent times. Only those able to recall the subject from upwards of half a century ago can really appreciate the changes. Compositional control now appears as more of a closely knit field of its own, keeping pace with the advances of food processing, new methods and raw materials. It has its problems but enforcement agencies appear well able to cope with them, e.g. the restructuring of meat, excess water content, fat content, the application of compositional standards to new products, especially meat products, but the most difficult of all areas is that of securing and maintaining acceptable standards of food hygiene. This is one of the most important duties of environmental health officers, with a considerable impact on health and public concern; and one of the most intractible problems, comparable in its results with the insidious onslaught of the ever‐growing problem of noise, another area dependent on the reactions of people; to use an oft repeated cliche — “the human element”.
The purpose of this paper is to provide a critical examination of the current law and the possible changes that are under consideration by the Law Commissions, after public…
Abstract
Purpose
The purpose of this paper is to provide a critical examination of the current law and the possible changes that are under consideration by the Law Commissions, after public consultation in relation to the continuing duty of good faith and post‐contractual duties owed by the insured towards the insurer.
Design/methodology/approach
The research is addressed using case law, statutes, current academic and Law Commissions publications in the UK.
Findings
First, the paper finds that the current state of the law allows for the insurer to claim damages from an insured when a fraudulent claim is made to recover the cost of any investigations. Second the insurer can refuse to meet a claim that is tainted by fraud. Third the insurer can have the right to avoid the policy obligations upon the discovery of a fraud, but subject to some limitations. Fourth there is a need for the insured to be protected against an insurer's unjustified allegations of fraud.
Research limitations/implications
This work does not address detailed issues in relation to pre‐contractual issues of good faith. These have been discussed in a previous edition of this journal see Swaby. G. (2010) “Insurance law: fit for purpose in the twenty‐first century?” IJLMA, 52 (1), pp. 21‐39. ISSN 1754‐243X.
Practical implications
The Law Commission will be undertaking further consultations before reforming this area of law.
Originality/value
This paper will be of interest to legal practitioners and academics and those in the insurance industry.
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Lisa Marie Thompson, Ewan Wilkinson, Sharleen Nall-Evans, Felix Michelet, Michael Thomas Lewis, Fiona Pender and Sujeet Jaydeokar
Autistic young people have health and care needs that may benefit from a multi-agency intervention. The “Current View” tool is routinely used in England to profile the needs of…
Abstract
Purpose
Autistic young people have health and care needs that may benefit from a multi-agency intervention. The “Current View” tool is routinely used in England to profile the needs of young people referred to mental health services. This study aims to examine associations between comorbidities and complex needs in autistic and non-autistic young people to assess the multifaceted needs of autistic young people.
Design/methodology/approach
A cohort study was conducted using data from the electronic patient record, comparing autistic and non-autistic young people to see which items in the four “Current View” tool categories were associated with autistic young people.
Findings
Issues associated with autistic young people were: “community issues”, “attainment issues” and “deemed child in need” (all p < 0.001). Autistic young people scored significantly more items (p < 0.05) in the categories complexity/contextual/educational factors. Comorbidities associated with autistic young people included anxiety, “behavioural difficulties”, “peer relationship difficulties” and “self-care issues” (all p < 0.001). There was an association with increased comorbidities and complexity factors in autistic young people which suggests increased support from agencies may be beneficial.
Originality/value
Few studies have used data in the “Current View” tool to assess young people referred to services. More use could be made of this data for planning and delivering services.
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Bridget Penhale, Alison Brammer, Pete Morgan, Paul Kingston and Michael Preston-Shoot
Zhan Xu, Kenneth Lachlan, Lauren Ellis and Adam Michael Rainear
Social media, such as Twitter, has become the first and the most frequent place to visit in order to gain information and establish situational awareness in emergencies and…
Abstract
Purpose
Social media, such as Twitter, has become the first and the most frequent place to visit in order to gain information and establish situational awareness in emergencies and disasters. The purpose of this paper is to examine public opinion on Twitter in different disaster stages using the case of Hurricane Irma.
Design/methodology/approach
More than 3.5m tweets capturing the entire disaster lifecycle were collected and analyzed. Topic modeling was used to generate topics at each disaster stage based on Fink’s (1986) four-stage model of crisis and disaster: prodromal, acute, chronic and termination stages.
Findings
The results revealed that media reliance varied across different stages. All topics in the prodromal stage were associated with the early warning and real-time news. The topic of lessons learned from Hurricane Harvey was the most popular at this stage. The acute stage recorded the highest number of daily tweets. The most popular topic was the safety of people and animals. In the chronic stage too, the safety of people and animals remained a major concern. Heroic and anti-social behaviors also received substantial attention. In the termination stage, climate change was the most frequently discussed topic. Politics-related discussions were heated.
Originality/value
The results extended and enhanced the four-stage model of crisis and disaster. These findings can help government agencies and crisis managers address audience needs effectively at various crisis stages in a timely manner.