Haiping Zhao, Chongzhi Rao, Mengli Yu and Ling Jian
Due to the frequent occurrence of data breaches, managing the cost of these events has become one of the biggest challenges confronting modern businesses. Firms urgently require…
Abstract
Purpose
Due to the frequent occurrence of data breaches, managing the cost of these events has become one of the biggest challenges confronting modern businesses. Firms urgently require strong security and effective event response strategies to tackle data breaches.
Design/methodology/approach
This study first quantified the cost of 196 data breach events between 2016 and 2019 using the event study method and then utilized the crisp-set qualitative comparative analysis (csQCA) method to investigate the influencing mechanisms of the data breach cost from the configured perspectives of firm, event and response strategy.
Findings
The results of the event study revealed significant differences in the cost of data breaches and their influencing factors between traditional and Internet-based firms. While Internet-based firms tended to experience a negative market reaction following a data breach, traditional firms did not show the same pattern. Based on the configuration analysis, six different strategies for cost control were identified, including mitigation and apology strategies for internet-based firms and indifference, fact-statement, silence-keeping and reputation-building strategies for traditional firms.
Originality/value
The findings of this study can provide deeper insights into the market reaction to data breach events as well as their influencing mechanisms. Furthermore, this study offers practical suggestions for corporations to manage and control the strikes of data breach incidents.
Details
Keywords
Mengli Yu, Ronggang Zhou, Zhao Cai, Chee-Wee Tan and Huiwen Wang
This study examines the impact of response time on user experience for mobile applications and considers the moderating influence of gender and network environment on this…
Abstract
Purpose
This study examines the impact of response time on user experience for mobile applications and considers the moderating influence of gender and network environment on this relationship.
Design/methodology/approach
An experiment was conducted with 50 young adults to evaluate their user experience of a mobile application that simulates variations in network environment and response time. User experience was evaluated based on the three constituent dimensions of tolerance, acceptance, and satisfaction.
Findings
Analytical results demonstrate that response time not only adversely affects user experience of mobile applications, but that this effect is not homogeneous across the three dimensions of tolerance, acceptance and satisfaction. The findings also illustrate that gender moderates the effect of response time on user experience, however, the negative influence is more salient for males than females, which is opposite to our hypothesis. The joint moderating influence of gender and network environment turned out to be partly significant.
Practical implications
By illuminating users' tolerance, acceptance, and satisfaction with varied response times, findings from this study can inform the design of mobile applications such that desired levels of user experience can be assured with minimum resources.
Originality/value
Although response time has been hailed as a key determinant of user experience for desktop applications, there is a paucity of studies that have investigated the impact of response time on user experience for mobile applications. Furthermore, prior research on response time neglects the multi-dimensional nature of user experience. This study bridges the above mentioned knowledge gaps by delineating user experience into its constituent dimensions and clarifying the effects of response time on each of these dimensions.
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Mingchuan Gong, Mengli Xu, Adeel Luqman, Lingling Yu and Ayesha Masood
The phenomenon of mobile social networking site (SNS) addiction has become increasingly severe nowadays and brings adverse outcomes to users’ daily life and work efficiency…
Abstract
Purpose
The phenomenon of mobile social networking site (SNS) addiction has become increasingly severe nowadays and brings adverse outcomes to users’ daily life and work efficiency. However, there are relatively few research probes into the formation process of mobile SNS addiction behavior, and how demographic factors (e.g. gender and age) influence users’ addiction behavior. Adopting the stimulus–organism–response (S–O–R) framework, this study examines the effects of three types of technological functions (enjoyment, sociability and information value) on flow in relation to mobile SNS addiction. The authors further proposed gender and age as moderators, which play important roles in influencing the formation of mobile SNS addiction behavior.
Design/methodology/approach
This study examines the formation of mobile SNS addiction with a particular focus on the WeChat app. The authors use a field survey study conducted in China with 351 subjects of WeChat app users to examine thestudy model.
Findings
The results demonstrate that addictive behavior is determined by users’ flow states of using mobile SNS. The flow states, in turn, are influenced by three types of technological functions (enjoyment, sociability and information value). In addition, gender and age act as vital moderators in the model.
Originality/value
First, the authors empirically examine the formation of SNS addiction on the mobile device by adopting the S–O–R framework, which may enrich the addiction literature. Second, the authors reveal the moderating roles of age and gender in affecting the formation process of addiction behavior further. The findings of this research deepen our understanding of users’ addiction behavior. Third, the findings also offer rich insights to prevent mobile SNS addiction.
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Mengli Liang, Qingyu Duan, Jiazhen Liu, Xiaoguang Wang and Han Zheng
As an unhealthy dependence on social media platforms, social media addiction (SMA) has become increasingly commonplace in the digital era. The purpose of this paper is to provide…
Abstract
Purpose
As an unhealthy dependence on social media platforms, social media addiction (SMA) has become increasingly commonplace in the digital era. The purpose of this paper is to provide a general overview of SMA research and develop a theoretical model that explains how different types of factors contribute to SMA.
Design/methodology/approach
Considering the nascent nature of this research area, this study conducted a systematic review to synthesize the burgeoning literature examining influencing factors of SMA. Based on a comprehensive literature search and screening process, 84 articles were included in the final sample.
Findings
Analyses showed that antecedents of SMA can be classified into three conceptual levels: individual, environmental and platform. The authors further proposed a theoretical framework to explain the underlying mechanisms behind the relationships amongst different types of variables.
Originality/value
The contributions of this review are two-fold. First, it used a systematic and rigorous approach to summarize the empirical landscape of SMA research, providing theoretical insights and future research directions in this area. Second, the findings could help social media service providers and health professionals propose relevant intervention strategies to mitigate SMA.