Uchitha Jayawickrama, Shaofeng Liu and Melanie Hudson Smith
Knowledge management is crucial for enterprise resource planning (ERP) systems implementation in real industrial environments, but this is a highly demanding task. The purpose of…
Abstract
Purpose
Knowledge management is crucial for enterprise resource planning (ERP) systems implementation in real industrial environments, but this is a highly demanding task. The purpose of this paper is to examine the effectiveness of knowledge identification, categorisation and prioritisation that contributes to achieving ERP implementation success.
Design/methodology/approach
This study adopts a mixed methods approach; a qualitative phase to identify and categorise knowledge types and sub-types; conducting in-depth interviews with ERP clients and implementation partners; plus a quantitative phase to prioritise knowledge types and sub-types based on their contribution to achieving ERP success for business performance improvement. An analytic hierarchy process-based questionnaire was used to collect empirical data for the quantitative phase.
Findings
This study has been able to identify, categorise and rank various types of ERP-related knowledge based on in-depth interviews and survey responses from both ERP clients and implementation partners. In total, 4 knowledge types and 21 sub-types were ranked based on their contribution to achieving ERP success; 4 variables of information quality, systems quality, individual impact and organisational impact were used to measure ERP success.
Originality/value
The empirical findings demonstrate exactly what kinds of knowledge need to be managed, enabling knowledge prioritisation when a client organisation or an implementation partner steps into an ERP implementation, in a real industrial environment.
Details
Keywords
Alison Ashby, Mike Leat and Melanie Hudson‐Smith
The objective of this paper is to investigate systematically the discipline of supply chain management (SCM) within the context of sustainability. The two concepts are…
Abstract
Purpose
The objective of this paper is to investigate systematically the discipline of supply chain management (SCM) within the context of sustainability. The two concepts are increasingly aligned, and sustainable supply chain management (SSCM) represents an evolving field where they explicitly interact. Given their complex and holistic nature, breaking down the literature to understand its structures, processes, connections and limitations can provide an objective view of the status of research in these highly important fields, identifying key areas for future research/theory development.
Design/methodology/approach
A systematic review of current SCM literature is carried out, specifically in relation to the social and environmental dimensions of sustainability.
Findings
SSCM and the integration of sustainability into supply chains is a significant but evolving field evidenced by a current bias in the literature towards theory development and highly qualitative research methods. The environmental dimension is significantly better represented in the literature through specific processes at all stages of the supply chain. The social dimension is recognised, but receives less emphasis than expected given SCM's focus on interaction, relationships and communication. These two dimensions are treated separately in the literature with limited insight on how to integrate them and current SCM and sustainability research provides limited practical outputs.
Research limitations/implications
The review focuses on environmental and social sustainability within supply chains without explicit consideration of the economic dimension.
Practical implications
The review highlights the key themes and issues for supply chain managers faced with implementing sustainability. It also illustrates a number of areas for future research, along with the need for researchers to develop more practical tools for implementing SSCM.
Originality/value
Indicates the extent to which sustainability is integrated within SCM and where the research emphasis currently lies. The environmental dimension is significantly more defined and developed in the literature. SCM literature emphasises the importance of long‐term supplier relationships, but this “people‐focused” approach does not appear to translate into socially responsible supply chains. It suggests that the more process‐driven nature of environmental sustainability makes it easier to put into supply chain practice. There is also limited research or evidence on how the two dimensions can be integrated despite recognition of their inter‐relationship.
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Keywords
Mohammadreza Akbari and Robert McClelland
The purpose of this research is to provide a systematic insight into corporate social responsibility (CSR) and corporate citizenship (CC) in supply chain development, by analyzing…
Abstract
Purpose
The purpose of this research is to provide a systematic insight into corporate social responsibility (CSR) and corporate citizenship (CC) in supply chain development, by analyzing the current literature, contemporary concepts, data and gaps for future discipline research.
Design/methodology/approach
This research identifies information from existing academic journals and investigates research designs and methods, data analysis techniques, industry involvement and geographic locations. Information regarding university affiliation, publishers, authors, year of publication is also documented. A collection of online databases from 2001 to 2018 were explored, using the keywords “corporate social responsibility”, “corporate citizenship” and “supply chain” in their title and abstract, to deliver an inclusive listing of journal articles in this discipline area. Based on this approach, a total of 164 articles were found, and information on a chain of variables was collected.
Findings
There has been visible growth in published articles over the last 18 years regarding supply chain sustainability, CSR and CC. Analysis of the data collected shows that only five literature reviews have been published in this area. Further, key findings include 41% of publications were narrowly focused on four sectors of industry, leaving gaps in the research. 85% centered on the survey and conceptual model, leaving an additional gap for future research. Finally, developing and developed nation status should be delineated, researched and analyzed based on further segmentation of the industry by region.
Research limitations/implications
This research is limited to reviewing only academic and professional articles available from Emerald, Elsevier, Wiley, Sage, Taylor and Francis, Springer, Scopus, JSTOR and EBSCO containing the words “corporate social responsibility”, “corporate citizenship” and “supply chain” in the title and abstract.
Originality/value
This assessment provides an enhanced appreciation of the current practices of current research and offers further directions within the CSR and CC in supply chain sustainable development.