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Article
Publication date: 13 November 2017

David Glew, Melanie B. Smith, Dominic Miles-Shenton and Christopher Gorse

The purpose of this paper is to provide a detailed appraisal of the quality of domestic retrofits.

578

Abstract

Purpose

The purpose of this paper is to provide a detailed appraisal of the quality of domestic retrofits.

Design/methodology/approach

This paper presents the results of technical surveys on 51 retrofits undertaken before, during and after the retrofits.

Findings

Failures are observed to be endemic and characterised into five themes: 72 per cent showed moisture issues pre-retrofit, 68 per cent had moisture risks post-retrofit, 62 per cent did not adopt a whole house approach, 16 per cent showed inadequate quality assurance protocols and 64 per cent showed evidence of insufficient design detailing. Each theme is further subcategorised with a view to identifying implications for future policy.

Research limitations/implications

The findings suggest the 10 per cent Ofgem retrofit failure rates predictions are an underestimate and so there may be a need for additional investigations to understand the trend across the UK.

Practical implications

Recommendations to reduce the failure rates may include making changes to the current inspection regime, widening understanding among installers; providing standard repeatable designs for repeated features; and empowering occupants to trigger inspections.

Social implications

The sample is representative of a substantial proportion of the homes in the UK suggesting that retrofit quality may in many instances be below the required standards.

Originality/value

Risks of moisture issues and underperformance in domestic retrofit are a concern for government industry and households. This research shows that many installation failures are the result of not implementing existing guidelines and a change to the enforcement of standards may be needed to enact a fundamental change in installer practice and process control.

Details

International Journal of Building Pathology and Adaptation, vol. 35 no. 5
Type: Research Article
ISSN: 2398-4708

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Book part
Publication date: 22 January 2024

Xavier Matteucci and Melanie Kay Smith

Abstract

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The Creative Tourist: A Eudaimonic Perspective
Type: Book
ISBN: 978-1-83753-404-3

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Book part
Publication date: 22 January 2024

Xavier Matteucci and Melanie Kay Smith

Abstract

Details

The Creative Tourist: A Eudaimonic Perspective
Type: Book
ISBN: 978-1-83753-404-3

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Article
Publication date: 24 February 2025

Diana Dryglas and Melanie Kay Smith

This article provides the background to the topic being addressed in this issue: how to manage the development of health tourism in challenging times in the Visegrád countries…

9

Abstract

Purpose

This article provides the background to the topic being addressed in this issue: how to manage the development of health tourism in challenging times in the Visegrád countries. This introduction provides an overview of the current situation in the region, as well as summarizes the articles written in response to the main question.

Design/methodology/approach

This article provides a context for the research, explaining the historical and geographical background for the four countries in question. The information is based on secondary data derived from academic literature as well as professional research studies.

Findings

The findings shed light on the current trends, opportunities and challenges in the development of health tourism in the Visegrád countries. The information presents new insights into the factors influencing the growth of the industry, the impact of changing consumer preferences and the role of stakeholders in shaping the future of health tourism in the region. The findings highlight best practices and successful strategies for managing the development of health tourism in challenging times.

Originality/value

This theme issue contributes to the existing literature on health tourism by focusing specifically on the Visegrád countries, a region that has received relatively little attention in previous research. By exploring this unique region, researchers will be able to identify key trends and challenges that are specific to these countries, and develop innovative strategies for managing the development of health tourism in this context. The findings of this theme issue have practical implications for policymakers and industry stakeholders looking to navigate the evolving landscape of health tourism in the Visegrád countries.

Details

Worldwide Hospitality and Tourism Themes, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1755-4217

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Book part
Publication date: 22 January 2024

Xavier Matteucci and Melanie Kay Smith

Abstract

Details

The Creative Tourist: A Eudaimonic Perspective
Type: Book
ISBN: 978-1-83753-404-3

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Article
Publication date: 30 October 2023

Melanie Moore Koskie, Ryan E. Freling, William B. Locander and Traci H. Freling

This study aims to explore and extend the consumer–brand relationship literature by integrating the relatively new construct of brand coolness with a growing body of work on…

1147

Abstract

Purpose

This study aims to explore and extend the consumer–brand relationship literature by integrating the relatively new construct of brand coolness with a growing body of work on gratitude. Specifically, gratitude is explored alongside emotional brand attachment as an additional mechanism affecting the relationship between cool brands and the loyalty outcome of repurchase intention. Consumption context is examined as a boundary condition to the effect of gratitude.

Design/methodology/approach

Data was collected from an online survey of a Qualtrics panel of 356 US consumers. A moderated mediation model is used to explain the effects of brand coolness on repurchase intention via emotional brand attachment and brand gratitude in the moderating presence of consumption context.

Findings

Brand coolness significantly increases repurchase intention. Furthermore, emotional brand attachment and brand gratitude are established as parallel mediators of the relationship between brand coolness and repurchase intention, with brand gratitude exhibiting a significantly stronger mediated effect. The impact of brand coolness on brand gratitude is moderated by social visibility, with publicly consumed cool brands stimulating greater brand gratitude than their privately consumed counterparts.

Originality/value

Brand gratitude is shown to influence repurchase intention independent of the impact exerted by consumers’ emotional brand attachment. Cognitive appraisal theory is used to distinguish brand gratitude from other mediators studied in consumer–brand relationships. Findings establish the moderating influence of the social visibility of the brand on the relationship between brand coolness and gratitude.

Details

Journal of Product & Brand Management, vol. 33 no. 4
Type: Research Article
ISSN: 1061-0421

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Article
Publication date: 6 July 2010

Melanie Boyce, Carol Munn‐Giddings, Lesley Smith and Sarah Campbell

Despite the recent growing interest in user‐led organisations (ULOs), they remain an under‐researched area of volunteer sector activity, with the majority of the literature…

215

Abstract

Despite the recent growing interest in user‐led organisations (ULOs), they remain an under‐researched area of volunteer sector activity, with the majority of the literature emanating from North America. This article attempts to redress this imbalance by reporting on the innovatory features and challenges facing mental health ULOs in England, particularly in light of recent government policy prioritising generic pandisability ULOs. In‐depth qualitative interviews were undertaken with a purposive sample of 48 service users and staff from four geographically dispersed mental health ULOs in England. Innovatory features identified by staff running and service users attending mental health ULOs were: being user‐led; their non‐hierarchical organisational structures; and community‐inclusive activities. The challenges identified were: maintaining a user‐led ethos; managing the tension between being user‐led or user‐managed; and relationships with funders. Recent policies that recognise and promote the development of ULOs are encouraging, although the emphasis on generic, pan‐disability ULOs may impede the innovatory ethos and development of mental health ULOs.

Details

Mental Health Review Journal, vol. 15 no. 2
Type: Research Article
ISSN: 1361-9322

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Book part
Publication date: 22 January 2024

Xavier Matteucci and Melanie Kay Smith

Abstract

Details

The Creative Tourist: A Eudaimonic Perspective
Type: Book
ISBN: 978-1-83753-404-3

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Article
Publication date: 28 February 2023

Melanie Kay Smith, Ivett Pinke-Sziva and Zombor Berezvai

This paper aims to contribute to urban tourism segmentation studies by examining the role of culture as a motivation for city visits, different preferences for activities and the…

482

Abstract

Purpose

This paper aims to contribute to urban tourism segmentation studies by examining the role of culture as a motivation for city visits, different preferences for activities and the demographic factors that influence activity choices. This study also compares the memorability of the trip across the segments identified based on their undertaken activities.

Design/methodology/approach

This paper draws on questionnaire data that was collected from 614 tourists in Budapest, Hungary. Tourist segmentation was based on a two-step procedure: principal component analysis and Hierarchical Cluster Analysis. Multinomial logistic regression was applied to reveal the effect of different demographic and travel-related characteristics on the segments.

Findings

The research revealed that cultural activities are still the most important motivation for urban tourists and that cultural tourists constitute the biggest segment (43%). They show a preference for heritage sites, museums and galleries rather than performing arts and festivals. Multinomial logistic regression showed that party tourists can be differentiated from cultural tourists and city break tourists predominantly by age and travel status. Older age groups and women are more likely to be interested in heritage sites, museums and galleries. Party tourists found their experience significantly more memorable than any other group and were much more likely to re-visit and recommend.

Research limitations/implications

Overall, this study provides useful information for destination management organisations and city agencies about which activities to promote and how to segment and potentially target tourists. This study did not include lifestyle and personality factors, secondary and complementary attractions or cultural proximity and distance.

Originality/value

There have been relatively few recent studies on urban cultural tourism segmentation, especially in whole destinations rather than at individual attractions, it was therefore considered timely to re-visit this area of research. This paper reinforces the importance of segmentation studies in tourism and analyses the changing motivations and activity preferences of urban cultural tourists over time.

Details

Consumer Behavior in Tourism and Hospitality, vol. 18 no. 2
Type: Research Article
ISSN: 2752-6666

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Article
Publication date: 7 March 2019

Ivett Pinke-Sziva, Melanie Smith, Gergely Olt and Zombor Berezvai

The purpose of this paper is to analyse the phenomenon of overtourism with specific reference to the night-time economy (NTE) in Budapest, Hungary.

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Abstract

Purpose

The purpose of this paper is to analyse the phenomenon of overtourism with specific reference to the night-time economy (NTE) in Budapest, Hungary.

Design/methodology/approach

The research took place between September and December 2017 in the so-called “party quarter” of Budapest – District VII. The chosen methods included mapping, observation, interviews and questionnaires with local residents, visitors and tourists.

Findings

Partying opportunities are valued highly by tourists and the majority of customers in the bars are tourists. Many people feel that there are too many tourists in the area, although few had a bad experience with tourists. The most common complaints were the dirt and litter, public urination, street crime and noise. Most respondents would welcome a better cleaning service, more bins, more police, more public toilets and better street lighting.

Research limitations/implications

The research was not undertaken in the high season, older residents were slightly under-represented and wider research across the whole city would give a more balanced perspective.

Practical implications

Recommendations are made for managing the NTE better in order to improve the experience of tourists and visitors and to improve the local resident quality of life.

Social implications

It is hoped that this research may prompt local authorities to take local resident perceptions and experiences into account by creating better management measures and regulations.

Originality/value

This is the first paper to provide data from the perspective of three main stakeholder groups in the context of the NTE in Budapest.

Details

International Journal of Tourism Cities, vol. 5 no. 1
Type: Research Article
ISSN: 2056-5607

Keywords

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