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To introduce one of the leading publishers today in information technology content provision and learn what issues he lays at night pondering.

Interview method.

Confirmation that the scholarly publishing industry is very competitive and that technology is now driving business decisions at a very fast pace.

During the past two decades, advances in computer technologies combined with telecommunication technologies have led to the development of the Internet and its most popular application, the World Wide Web (WWW). Like many other technologies, the WWW has not been free of problems and challenges. A Delphi technique was utilized to assess a list of issues identified in the existing literature. In addition to this list, the panel of experts who participated in the Delphi study identified other critical issues and eventually ranked them in their order of priority and importance. The critical issue identified provides closer insights into issues affecting the overall utilization and management of Web‐enabled technologies, and offers many implications and challenges for businesses, governments and the user community.

This chapter discusses a paradigm shift in the internationalization of higher education (IHE) in relation to the impacts of the Covid-19 pandemic, redirecting the focus from a “competition” to a “cooperation” orientation in this process. The disruptions caused by the pandemic in physical academic mobility, often equated with IHE, enabled the switch to virtual mobility, including more academics and cooperation in the process of IHE. In order to illustrate and ground the discussion proposed here, this chapter describes a study carried out in a Brazilian public institution, using a mixed methods approach, combining bibliographic and document research techniques with the analysis of notes from staff meetings and class observations. The analysis of notes taken during classes and meetings held through virtual exchanges (VE) and/or a Collaborative Online International Learning (COIL) project, carried out during the pandemic in the university analyzed, contrasted with the bibliographic/document analyses suggests a paradigm shift from academic mobility (for a few students only), with a “competition” orientation with partners mainly from the Global North, to a more inclusive and cooperative process, with different languages and more universities around the world. The authors conclude that virtual and alternative approaches such as VE/COIL can foster the development of more inclusive Internationalization at Home (IaH) processes, with a “cooperation” orientation.

Trust is a key concept in business, particularly in electronic commerce (e‐commerce). In order to understand online trust, one must first study trust research conducted in the offline world. The findings of such studies, dating from the 1950’s to the present, provide a foundation for online trust theory in e‐commerce. This paper provides an overview of the existing trust literature from the fields of philosophy, psychology, sociology, management, and marketing. Based on these bodies of work, online trust is briefly explored. The range of topics for future research in online trust in e‐commerce is presented.