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Article
Publication date: 1 March 2001

Michael D. Reisig and Meghan Stroshine Chandek

This study tests the expectancy disconfirmation model using survey data from citizens who recently had police encounters. We find support for the expectancy disconfirmation…

3708

Abstract

This study tests the expectancy disconfirmation model using survey data from citizens who recently had police encounters. We find support for the expectancy disconfirmation model’s primary hypothesis that increased disparity between expectations of police performance and actual service inversely affects citizen satisfaction with the way the police handle encounters. This finding persists for both voluntary (e.g. breaking and entering victims) and involuntary (e.g. traffic citations) police encounters. Our results also suggest that the scope of the expectancy disconfirmation model is limited. For example, the disparity between expectations and actual service is not correlated with citizen satisfaction with the police in general. Overall, the results show that the expectancy disconfirmation model is useful in that it provides conceptual guidance in an area of research that has been relatively void of theory, and can also help identify needed changes in police practices.

Details

Policing: An International Journal of Police Strategies & Management, vol. 24 no. 1
Type: Research Article
ISSN: 1363-951X

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Article
Publication date: 1 September 2000

Amanda L. Robinson and Meghan Stroshine Chandek

Much research has focused on the police response to domestic violence; however, relatively little research has considered performance differences of various types of police…

1722

Abstract

Much research has focused on the police response to domestic violence; however, relatively little research has considered performance differences of various types of police officers. Although there has been widespread adoption of community policing by police departments across the country, it is not conclusive as to whether units with a specific community policing philosophy perform better than traditional units when handling domestic violence calls. The current study addresses this issue by analyzing the factors associated with victim participation; specifically, do officers and detectives operating under a specific community policing mandate produce higher rates of victim participation? Bivariate and multivariate analyses indicate that victim participation rates did not differ by a community policing orientation; rather, situational factors exert the strongest effect on victim participation.

Details

Policing: An International Journal of Police Strategies & Management, vol. 23 no. 3
Type: Research Article
ISSN: 1363-951X

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Article
Publication date: 1 December 1999

Meghan Stroshine Chandek

The purpose of the current study is two‐fold. First, using data obtained from a sample of crime victims (n = 122), this study empirically assesses the effect that police officer…

1553

Abstract

The purpose of the current study is two‐fold. First, using data obtained from a sample of crime victims (n = 122), this study empirically assesses the effect that police officer race has on evaluations of the police. Second, this study provides a greater specification of the effect that expectations regarding police performance have on evaluations of the police. ANOVA and Ordered Probit analyses indicate that police officer race does not influence victim evaluations of police performance. However, expectations do significantly influence evaluations of the police and furthermore, expectations of police performance differ across racial lines. Possible explanations for these findings and directions for future research are offered.

Details

Policing: An International Journal of Police Strategies & Management, vol. 22 no. 4
Type: Research Article
ISSN: 1363-951X

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Article
Publication date: 1 June 2005

Amanda L. Robinson and Meghan S. Stroshine

This paper seeks to investigate what victims of domestic violence expect police to do for them, and how these expectations subsequently influence their levels of satisfaction.

5836

Abstract

Purpose

This paper seeks to investigate what victims of domestic violence expect police to do for them, and how these expectations subsequently influence their levels of satisfaction.

Design/methodology/approach

Structured interviews with 222 victims of domestic violence were conducted by staff from an integrated community‐based service delivery agency in Cardiff, Wales. Multivariate analyses were performed to reveal the factors that contribute to domestic violence victims' satisfaction with the police.

Findings

Consistent with the expectancy disconfirmation model, results indicate that the most important determinant of satisfaction is the extent to which victims' expectations about police behaviour and demeanour are fulfilled.

Originality/value

The results of this study and implications for police policy are discussed.

Details

Policing: An International Journal of Police Strategies & Management, vol. 28 no. 2
Type: Research Article
ISSN: 1363-951X

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