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The purpose of this paper is to explain how the author carried out the modernization project of the central library and establishment of an e-resource center at Chittagong Veterinary and Animal Sciences University (CVASU), stated the implementation of integrated library system (ILS) in a library and encouraged library professionals by sharing practical experience to implement modernization project in their libraries.

The paper describes the authors’ practical experiences regarding implementation of the modernization project of the central library and establishment of an e-resource center at CVASU using open-source ILS and library management systems (LMSs).

The study reveals practical and systematic approach toward implementation of the modernization project starting from the project proposals, fund release, vendor selection, mode of procurement, manpower selection, selection of ILS and LMS solution to the library’s day-to-day activities and a series of communication with the funding organization.

This paper will help librarians implement the modernization project in a practical way to their libraries. This paper stands as a unique case study for the new applicant and for those who have got University Grants Commission funding for library modernization.

The paper provides a practical experience in the implementation of a library modernization project complying all the procedures of funding agencies. The content of the paper was not published before in any form other than the internal workshop and presentation.

This paper aims to examine the exogenous effects of experiential attitude toward green (EAG), instrumental attitude toward green (IAG), injunctive norms on green (ING), descriptive norms about green (DNG), green perceived control (GPC) and green self-efficacy (GSE) on green purchase intention (GPI). Moreover, this paper also investigates the causal factors of green purchase behavior (GPB) considering green knowledge (GK), the salience of green behavior (SGB), environmental constraints (ECPG) and green habit (GH).

The research model was adopted to measure the green behavior of Bangladeshi consumers using an integrated behavior model (IBM). The data were randomly collected from 372 respondents and partial least squares structural equation modeling (PLS-SEM) approach was used to test the hypotheses.

PLS results imply that all independent variables (EAG; IAG; ING; DNG; GPC and GSE) impact GPI; and SGB, GH and GPI influence GPB. On the other hand, GK and ECPG have no significant effect on GPB.

There may present a gap in the outcomes of the study to signify the generalizability because the survey was conducted in some cities of Bangladesh which may not represent the country as a whole.

This study anticipates the cause-effect relationship between GPI, GPB and their determinants. The results of the study can help marketers understand green consumer behavior and design appropriate strategies and tactics for new marketing challenges.

This research investigates green purchase behavior in a developing country. It empirically confirms the validity of IBM in assessing green behavior, especially for Bangladesh, a booming economy and suitable for investment. Although ample research explored green purchase behavior, green habit and saliency have not been considered in measuring green purchase behavior.

The purpose of this paper is to explore some key factors that influences ethnic entrepreneur’s decision in starting-up a new business in Aberdeen, Scotland.

The authors set out to investigate the motives, drivers and attitudes of ethnic minorities in seeking entrepreneurial opportunities. The authors conduct in-depth face-to-face interviews with 25 ethnic entrepreneurs from a variety of nationalities and cultures originating mainly from the Indian subcontinent region. This includes entrepreneurs from India, Bangladesh, Pakistan, Sri Lanka and some others. The motivations varies according to their culture, traditions, religion and other environmental factors influencing on their decision to start-up.

The results reveal some interesting influential factors that lead to the successful start-up decision. These include a positive mindset, self-efficacy, strong determination, knowing of the market and local business culture and good financial management.

This paper is based on empirical research and new data have been collected specifically for this research. The authors hope the new findings from this research work will enhance the understanding about ethnic minority businesses in the context of Aberdeen, Scotland.

Previous studies have shown how the nature of businesses and the strategies pursued by their owners are affected by the personality traits of their owners. These personality traits can be formed in the early stages of life due to experiences and the surrounding context, where religion is a particularly important aspect of this context. This study aims to explore how religion affects entrepreneurial activities through the personality traits created.

This study uses interviews with 43 Muslim entrepreneurs in Scotland to examine the role played by religion. This ensures that the national institutional context is kept consistent but also allows an in-depth examination of relationships, which are likely to be interlinked and recursive.

The traits created influence the nature of the entrepreneurial activities undertaken with the potential to harm and support the entrepreneurial endeavours. It is the combination of personality traits that are formed which have the greatest effect. As such, it is found that Muslim entrepreneurs display less openness and creativity associated with new ideas, but this does not reflect risk aversion rather hard work in itself is valued, and patience combined with an external locus of control mean entrepreneurial behaviours are not altered to boost poorly performing business activities.

For Muslim entrepreneurs in Scotland, their traits explain why growth may not be a foremost consideration of these entrepreneurs rather they may value hard work and meeting the ideals of formal and informal institutions associated with religion. For those seeking to support minority groups through the promotion of entrepreneurship, either they must seek to overcome these ingrained traits or alter support to complement the different objectives held by Muslim entrepreneurs.

The purpose of this paper is to investigate the effects of the following factors: image, awareness, Shariah compliance and individualism, on the attitude and intention of customers to use Islamic banking among Bank customers in UAE, and the mediating role of attitude in that model, using a theoretical model based on the multi-attribute attitude model, the theory of reasoned actions and the theory of planned behaviour.

The research will focus on surveying bank customers living in UAE. The researcher will use structural equation modelling to analyse the data.

Results show that attitude and awareness affect intention directly, while image, awareness, Shariah compliance and individualism affect attitude directly and intention indirectly mediated by attitude.

The sample size includes 178 bank customers living in three cities in UAE, hence, the rest of the country is not included.

The research shows the importance of Shariah compliance, individualism and image on attitude and intention and provides suggestions for banks to benefit from these aspects to widen their customer base.

The study provides an insight into individuals’ decision making and the importance of a social approach by banks when advertising.

The research is the first empirical attempt to test new factors affecting attitude towards Islamic banking in UAE.

The purpose of this article is to identify and critically analyze healthcare establishment (HCE) quality parameters described in the literature. It aims to propose an integrated quality model that includes technical quality and associated supportive quality parameters to achieve optimum patient satisfaction.

The authors use an extensive in‐depth healthcare quality literature review, discerning gaps via a critical analysis in relation to their overall impact on patient management, while identifying an integrated quality model acceptable to hospital staff.

The article provides insights into contemporary HCE quality parameters by critically analyzing relevant literature. It also evolves and proposes an integrated HCE‐quality model.

Owing to HCE confidentiality, especially regarding patient data, information cannot be accessed.

The integrated quality model parameters have practical utility for healthcare service managers. However, further studies may be required to refine and integrate newer parameters to ensure continuous quality improvement.

This article adds a new perspective to understanding quality parameters and suggests an integrated quality model that has practical value for maintaining HCE service quality to benefit many stakeholders.

Total quality management (TQM) has begun to influence national business systems and is widely seen as a “revolution” in management. TQM initiatives continuously search the needs of the customers and incorporate them in the organization on an ongoing basis. For this reason, the majority of research study has been undertaken in this field and is still going on across the world, especially in the developing countries, which are lagging behind in the implementation of TQM. Considering the above reasons, the purpose of this paper is to assess the awareness of TQM program in the Indian service industries.

By means of a literature review and empirical data collected using a self‐administered instrument distributed to select Indian service companies, the awareness of TQM was investigated. A total of 172 useable survey instruments were included for the final analysis. This study sample consisted of a group of selected Indian service companies from healthcare, information and communication technology (ICT), banking, and hospitality industries. The data were analyzed using graphical representation approach, descriptive statistical analysis, and correlation analysis.

The analysis revealed the significance and usage of TQM in Indian service industries. The results also suggested that the Indian service industries are well aware of the TQM program, though more efforts need to be focused on implementing it properly, use of TQM models and frameworks, and continuously improving the ongoing TQM practices.

Indian service managers show a stronger familiarity with TQM concepts and practices and they believe that TQM is a way of guaranteeing high quality products and services. Therefore, service companies should invest in TQM, as this could help them to improve competitiveness in the marketplace. Further, the Indian service managers and practitioners must be more concerned about the maintenance of standards and take a more dynamic approach towards TQM, thus preparing their company more effective for future challenges.

The result provided in this paper will help in understanding the TQM awareness in the Indian service sector as a whole and suggest some additional improvements in the knowledge of TQM to the managers of Indian service industries which could enhance the level of TQM implementation and hence, business performance.

The assessment of TQM awareness in Indian service industries, along with the understanding of the concept of TQM, has been expanded in the literature on TQM in the Indian service industry.