The Public Sector Scorecard (PSS) is an integrated performance management framework incorporating strategy mapping, service improvement, and measurement and evaluation. It adapts…
Abstract
Purpose
The Public Sector Scorecard (PSS) is an integrated performance management framework incorporating strategy mapping, service improvement, and measurement and evaluation. It adapts and extends the balanced scorecard to suit the culture and values of the public and voluntary sectors. The purpose of this paper is to assess, with the aid of two case studies across organisational boundaries, how the PSS addresses a number of critical success factors for performance management and improvement in the public and third sectors.
Design/methodology/approach
The research takes a case study approach assessing the use of the PSS for the UK Ethnic Minority Employment Task Force, and for Sheffield Let’s Change4Life, a £10 million programme addressing obesity in children and families.
Findings
This paper concludes that the PSS is an effective framework to help organisations improve outcomes for service users and stakeholders without increasing overall cost, and develop measures of performance that help them improve and assure quality without motivating staff to achieve arbitrary targets at the expense of poor service to the public. Key to this is its emphasis on developing a performance management culture based on improvement, innovation and learning rather than a top-down blame culture.
Originality/value
There have been many research papers describing the problems and pitfalls of public sector performance management, but few which offer a solution. A particular innovation is how the theory of planned behaviour was integrated with a performance management framework for a behaviour change programme addressing childhood obesity.
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The purpose of this paper is to offer a definition of performance measurement.
Abstract
Purpose
The purpose of this paper is to offer a definition of performance measurement.
Design/methodology/approach
The paper describes performance measurement definitions in the context of organisational excellence
Findings
It is shown that there is a clear relationship between performance measurement and organisational excellence.
Originality/value
The paper outlines a definition offering a clear link between performance measurement and organisational excellence
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Max Moullin, John Soady, John Skinner, Charles Price, John Cullen and Christine Gilligan
This paper seeks to describe an application of the Public Sector Scorecard (PSS) to Sheffield's Stop Smoking Service.
Abstract
Purpose
This paper seeks to describe an application of the Public Sector Scorecard (PSS) to Sheffield's Stop Smoking Service.
Design/methodology/approach
The paper uses the PSS, an integrated service improvement and performance measurement framework for the public and voluntary sectors. The PSS shares the key advantages of the Balanced Scorecard in ensuring that performance measures reflect all aspects of an organisation's performance and have clear links to the organisation's strategy. In addition its structure and methodology, with more emphasis on service user involvement, working across organisational boundaries, process mapping, service improvement, and risk management, provide many additional benefits to organisations in the public and voluntary sectors. The study incorporated service user workshops with over 100 service users and a series of meetings with a reference group containing staff, service users and other key stakeholders.
Findings
The paper concludes that the PSS has many benefits both in improving a public health service and in aligning its strategy, processes and performance measures both with one another and with the requirements and expectations of service users and other key stakeholders.
Originality/value
The paper will be of use to anyone interested in integrating strategy, service improvement, and performance measurement whether in public health or in other public or voluntary organisations.
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A well‐designed performance measurement system is vital for ensuring that organisations deliver cost‐effective, high‐quality services that meet the needs of service users. Without…
Abstract
A well‐designed performance measurement system is vital for ensuring that organisations deliver cost‐effective, high‐quality services that meet the needs of service users. Without feedback on all important aspects and a system for ensuring that the organisation acts on that information, managers are struggling in the dark to improve services. However, performance measurement is not easy, particularly in health and public services where a wide range of stakeholders is involved. This article discusses what the author considers to be the eight essentials of performance measurement. Though described in the context of health and social care, they are important for organisations in all sectors.
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A large number of taskforces and other quality improvement teams have been set up to achieve change in recent years, both in health and elsewhere, but there has been relatively…
Abstract
A large number of taskforces and other quality improvement teams have been set up to achieve change in recent years, both in health and elsewhere, but there has been relatively little systematic evaluation of the benefits obtained. This paper discusses alternative methodologies and frameworks for assessing the value of taskforces and other quality improvement teams in the public sector and concludes that the Performance Prism, used in conjunction with the public sector scorecard, a variant of the balanced scorecard, is most appropriate. The paper then describes a case study on the evaluation of a UK health service taskforce using the recommended approach and reflects on its successes and limitations.
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Kennedy Otemba Odongo and Isaac Kazungu
Amidst the scarcity of resources, it is undisputable that an effective public procurement performance measurement system (PMS) is required particularly in county governments…
Abstract
Purpose
Amidst the scarcity of resources, it is undisputable that an effective public procurement performance measurement system (PMS) is required particularly in county governments, especially for Kenya to realize its ambitions in devolved governance system. County governments cannot be effectively evaluated on their performance if the long-term, strategic impact of public procurement processes and projects is not captured. Arising from this backdrop, this study aims to determine the predictors of strategic procurement performance metrics (SPPM) adoption in public procurement PMS of county governments.
Design/methodology/approach
Anchored on institutional theory and public sector scorecard model, a survey research design was adopted where data were collected through census from 115 respondents working in procurement, finance and stores department of Kakamega county government. Data were collected using questionnaire (75.56% response rate) and key informant interviews, and analyzed by using multiple regression model and ordinal logistic regression models.
Findings
Multiple regression model and ordinal logistics regression revealed that national government support negatively and significantly, and regulatory framework positively and significantly affects the adoption of SPPM.
Practical implications
There is need for formal mechanism that will enable the national government in partnership with the council of governors to be proactively involved in developing procurement performance measurement capacity of county governments. This study’s findings also provide suggestions for a working regulatory framework required for the adoption of SPPM by county governments.
Originality/value
This work adds value to the prevailing body of knowledge on public procurement PMS in the public sector.
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This paper aims to outline and discuss how to incorporate the stakeholder perspective into performance measurement framework to enhance program effectiveness, accountability and…
Abstract
Purpose
This paper aims to outline and discuss how to incorporate the stakeholder perspective into performance measurement framework to enhance program effectiveness, accountability and understanding in relation to human development issues.
Design/methodology/approach
An examination of the literature and a review of best practices was undertaken to identify relevant performance measurements and indicators that could be utilized to measure incremental results and impacts related to poverty reduction strategies.
Findings
Credible demonstration of policy or program impacts for poverty reduction are dependent on understanding the distinction between inputs, outputs, outcomes and indicators. Moreover, to be trusted by the public, performance reporting on poverty reduction needs to focus more selectively on identifying the key measures of performance and the engagement of key constituents. The intention of this paper is to identify some current best practices and suggest a model with potential indicators, which could be utilized to measure incremental results and impacts in relation to human development issues that we contend is the essential next step if the power and resources of stakeholders are to be harnessed in the fight against poverty while enabling organizations to implement new ways of approaching measurement effectiveness and accountability in a strategic and comprehensive manner.
Practical implications
The paper advocates that an understanding of performance measurement theory and stakeholder engagement process can enable business leaders to create practical performance measurement frameworks, which in turn will lead to enhanced reporting and accountability for poverty reduction impacts and results.
Originality/value
This paper presents an overview of the literature which both enhances personal knowledge and understanding at the theoretical and practical levels enabling business leaders to gain insight on the inherent stakeholder factors that need to be considered when designing performance measurement strategies and reporting frameworks.
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Udayangani Kulatunga, Dilanthi Amaratunga and Richard Haigh
The purpose of this paper is to highlight the importance of performance measurement (PM) within construction research and development (R&D) activities to enhance its efficiency…
Abstract
Purpose
The purpose of this paper is to highlight the importance of performance measurement (PM) within construction research and development (R&D) activities to enhance its efficiency and effectiveness.
Design/methodology/approach
A comprehensive literature review is used as the methodology of this paper where it will look into two main areas. First, the paper discusses R&D work in construction industry with particular reference to its role, main contributors, and the issues which hinders its successfulness. From this section the paper arrives at a definition for construction R&D and the scope of the study. The second section of the paper defines PM and identifies the importance of it in general. Finally, the paper justifies how the issues within construction R&D could be minimised by implementing PM system.
Findings
The paper justifies the implementation of PM within construction R&D and identifies how PM could enhance the efficiency and effectiveness of construction R&D through: identifying requirements of the parties involved within the research process; defining clear aims and objectives; evaluation of the successfulness of activates/confirmation of milestones; providing information for the research funders regarding the utilisation of resources; improving the communication and coordination of the parties involved; and providing feedback for future improvements of the research work.
Originality/value
The paper reveals the impact and influence of PM towards the construction R&D activities.
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Nopadol Rompho, Sukrit Vinayavekhin, Chonlada Sajjanit and Kimitaka Asatani
This study aims to identify key research clusters (or sub-fields) in the field of performance measurement research, analyse its historical development and propose future research…
Abstract
Purpose
This study aims to identify key research clusters (or sub-fields) in the field of performance measurement research, analyse its historical development and propose future research avenues.
Design/methodology/approach
Several bibliometric analysis methods, including co-citation analysis and text mining techniques, were used to review papers published on performance measurement research.
Findings
This study reveals eight main clusters of research in this field, ranging from theoretical-focused clusters (e.g. strategic performance measurement) to practical-focused clusters (e.g. design of performance measurement). These clusters are further categorised into four groups based on the size and degree of connectedness. Regarding the analysis of historical development, the established clusters, such as supply chain management, remain important, while newer clusters, such as hospitality and humanitarianism, have recently gained increasing interest.
Originality/value
This study applies citation-based clustering, a type of bibliometric literature review method that has been underused in the field of performance measurement. Moreover, the results obtained from this study are also distinct from those of previous studies, offering valuable insights especially for researchers. With a comprehensive understanding of the field, researchers can use it to understand the key literature, observe ongoing developments within their specialisation and inform their future research directions.
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Mansour Abedian, Atefeh Amindoust, Javid Jouzdani and Maryam Hejazi
The purpose of the study is to assess manufacturing firm performance indicators using a reasonably comprehensive integrated BSC-Game model to empirically determine the importance…
Abstract
Purpose
The purpose of the study is to assess manufacturing firm performance indicators using a reasonably comprehensive integrated BSC-Game model to empirically determine the importance of the perspectives and indicators under evaluation and the best combination of indicators.
Design/methodology/approach
After identification of manufacturing indicators of the firm, the Shapley value index is used as the solution of the cooperative game to determine the importance of the perspectives and indicators under evaluation and the best combination of indicators to facilitate the achievement of target goals.
Findings
The game theory approach is used as a technique to rank BSC perspectives of the firm's manufacturing performance. The results reveal that the customers' perspective receives the highest ranking. The knowledge sharing, new technology, customer satisfaction and sale profitability are considered as the best combination of BSC indicators.
Originality/value
The integrated BSC-Game framework, approach and outcomes can be beneficial to practitioners and researchers who aim to select the proper indicators’ policy in manufacturing performance field.