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Article
Publication date: 24 August 2010

Matthew L. Smith

Most theory and empirical research on the impact of e‐government on citizens' trust in government remains at the macro‐level and misses out on the complexities of the interaction…

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Abstract

Purpose

Most theory and empirical research on the impact of e‐government on citizens' trust in government remains at the macro‐level and misses out on the complexities of the interaction between e‐services and citizens' trust in government. The purpose of this paper is to provide a deeper understanding of this complexity.

Design/methodology/approach

The research strategy is a comparative case study of two e‐services in Chile: a tax administration and an e‐procurement system. Data were collected from a variety of users (citizens and business owners) and public sector employees in the Araucania Region in Chile.

Findings

Within e‐services, the most easily perceived and influential trustworthiness cues are those outcomes that directly impact the citizen. These cues shape citizens' resultant interpretations of and trust in the public sector agency. Furthermore, the direction of this influence is mediated by individuals' particular circumstances and value positions. Key to understanding the process of building and destroying trust is the identification of the value conflicts that can emerge from e‐service implementations and how they align with citizens' values.

Research limitations/implications

The research conclusions are potentially an artefact of the financial nature of the e‐service transactions and the cultural uniqueness of Chileans.

Originality/value

The paper presents an original integrated conception of trust and institutional trust as well as a comparative analysis of citizens' perceptions and interpretations of “successful” e‐services.

Details

Information Technology & People, vol. 23 no. 3
Type: Research Article
ISSN: 0959-3845

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Article
Publication date: 24 August 2010

Renee Kuriyan, Kathi Kitner and Jerry Watkins

The purpose of this paper is to review the literature on information and communication technologies (ICTs), development and trust and to introduce papers in the special issue…

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Abstract

Purpose

The purpose of this paper is to review the literature on information and communication technologies (ICTs), development and trust and to introduce papers in the special issue: “Trust and information and communication technologies for development”.

Design/methodology/approach

The paper reviews the literature on trust, broadly, and then, specifically, focuses on linkages to ICTs, and human development.

Findings

Trust is a broadly defined, yet relatively understudied concept in the context of ICTs and development (ICTD). The paper finds that there are many definitions of trust and ways it is constituted in the context of ICTD. It highlights the opportunity to contribute to the literature and this burgeoning field through research on trust in ICT‐mediated services or systems, trust in information and trust in institutions that are often key providers of these services.

Originality/value

The paper holds value to both academics and practitioners working in the field of ICTD by outlining the key programmatic areas in which research on this topic can be applied.

Details

Information Technology & People, vol. 23 no. 3
Type: Research Article
ISSN: 0959-3845

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Book part
Publication date: 19 December 2016

Emel Thomas and Peter Clegg

There are several small territories in the Caribbean that have not yet gained their independence and remain under the control of a metropolitan power. These include the…

Abstract

There are several small territories in the Caribbean that have not yet gained their independence and remain under the control of a metropolitan power. These include the territories governed by the United Kingdom (UK) and the Netherlands. This chapter analyses the way in which education policy and reform are enacted in these quite unusual circumstances – with pressures and influences both from the territories and their respective metropoles. The chapter is constructed around two interlinked parts. The first considers the broader political and economic relationships that exist, and the place that education has within them. Both the UK and the Netherlands use language, such as, “partnership,” “prosperity,” and “renewal” to describe their approach to the territories, including in relation to the education sector. However, both governments have used different mechanisms to facilitate change – the British have a slightly more detached approach, while the Dutch are more hands-on. This has important implications for the way in which education is managed in their territories and the consequences that result – and these issues are explored further in the second part of the chapter. By focusing particularly on the Dutch BES (Bonaire, Saint Eustatius, and Saba) islands and Bermuda (a UK Overseas Territory), the chapter traces the contours of recent education reforms, and evaluates the advantages and disadvantages of the particular approaches taken. The more flexible approach of the UK is perhaps preferable, but here too concerns are raised about neocolonialism and the lack of sensitivity when it comes to local norms and practices.

Details

The Global Educational Policy Environment in the Fourth Industrial Revolution
Type: Book
ISBN: 978-1-78635-044-2

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Book part
Publication date: 13 January 2011

Larysa Nadolny

The Teachers and Technology CONNECT website was created to connect K-12 teacher candidates with current classroom teachers. This website utilizes social media software and web 2.0…

Abstract

The Teachers and Technology CONNECT website was created to connect K-12 teacher candidates with current classroom teachers. This website utilizes social media software and web 2.0 tools in a collaborative and supportive learning community. University teacher education students complete course activities using this website, including creating a video lesson plan. These videos are requested by participating classroom teachers and reflect best practices in using technology in the classroom. This successful project benefits both participating students and teachers, as well posted online for viewing by teachers around the world.

Details

Educating Educators with Social Media
Type: Book
ISBN: 978-0-85724-649-3

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Book part
Publication date: 13 August 2018

Robert L. Dipboye

Abstract

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The Emerald Review of Industrial and Organizational Psychology
Type: Book
ISBN: 978-1-78743-786-9

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Article
Publication date: 1 March 2003

deHaven-Smith Lance

This essay argues that the teachings and ethos of Jesus are needed in public administration to address a potentially fatal weakness in modern industrial republics. The latter are…

125

Abstract

This essay argues that the teachings and ethos of Jesus are needed in public administration to address a potentially fatal weakness in modern industrial republics. The latter are increasingly prone to domestic tyranny and international imperialism, because the values that once constrained them, and which once were thought to be self-evident, have been traced to Christian doctrines discredited by science. The first half of the essay chronicles the failure of the West either to live well without these values, or to find an alternative foundation for them. The second half of the essay shows that this dilemma can be overcome by differentiating the teachings of Jesus from the doctrines of Christianity

Details

International Journal of Organization Theory & Behavior, vol. 6 no. 1
Type: Research Article
ISSN: 1093-4537

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Book part
Publication date: 26 September 2024

Michael Matthews, Thomas Kelemen, M. Ronald Buckley and Marshall Pattie

Patriotism is often described as the “love of country” that individuals display in the acclamation of their national community. Despite the prominence of this sentiment in various…

Abstract

Patriotism is often described as the “love of country” that individuals display in the acclamation of their national community. Despite the prominence of this sentiment in various societies around the world, organizational research on patriotism is largely absent. This omission is surprising because entrepreneurs, human resource (HR) divisions, and firms frequently embrace both patriotism and patriotic organizational practices. These procedures include (among other interventions) national symbol embracing, HR practices targeted toward military members and first responders, the adulation of patriots and celebration of patriotic events, and patriotic-oriented corporate social responsibility (CSR). Here, the authors argue that research on HR management and organization studies will likely be further enhanced with a deeper understanding of the national obligation that can spur employee productivity and loyalty. In an attempt to jumpstart the collective understanding of this phenomenon, the authors explore the antecedents of patriotic organizational practices, namely, the effects of founder orientation, employee dispersion, and firm strategy. It is suggested that HR practices such as these lead to a patriotic organizational image, which in turn impacts investor, customer, and employee responses. Notably, the effect of a patriotic organizational image on firm-related outcomes is largely contingent on how it fits with the patriotic views of other stakeholders, such as investors, customers, and employees. After outlining this model, the authors then present a thought experiment of how this model may appear in action. The authors then discuss ways the field can move forward in studying patriotism in HR management and organizational contexts by outlining several future directions that span multiple levels (i.e., micro and macro). Taken together, in this chapter, the authors introduce a conversation of something quite prevalent and largely unheeded – the patriotic organization.

Details

Research in Personnel and Human Resources Management
Type: Book
ISBN: 978-1-83797-889-2

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Book part
Publication date: 5 September 2018

Maura J. Mills and Leanne M. Tortez

We review the state of the literature concerning work–family conflict in the military, focusing on service members’ parenting roles and overall family and child well-being. This…

Abstract

We review the state of the literature concerning work–family conflict in the military, focusing on service members’ parenting roles and overall family and child well-being. This includes recognition that for many women service members, parenting considerations often arise long before a child is born, thereby further complicating work–family conflict considerations in regard to gender-specific conflict factors such as pregnancy, childbirth, postpartum, and breastfeeding. Subsequently, we consider more gender-invariant conflict factors, such as the nature of the work itself as causing conflict for the service member as parent (e.g., nontraditional hours, long separations, and child care challenges) as well as for the child (e.g., irregular contact with parent, fear for parent’s safety, and frequent relocations), and the ramifications of such conflict on service member and child well-being. Finally, we review formalized support resources that are in place to mitigate negative effects of such conflict, and make recommendations to facilitate progress in research and practice moving forward.

Details

Occupational Stress and Well-Being in Military Contexts
Type: Book
ISBN: 978-1-78756-184-7

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Book part
Publication date: 11 July 2019

Tanya Fitzgerald and Sally Knipe

Abstract

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Historical Perspectives on Teacher Preparation in Aotearoa New Zealand
Type: Book
ISBN: 978-1-78754-640-0

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Book part
Publication date: 20 January 2022

Matthew S. Bothner, Frédéric Godart, Noah Askin and Wonjae Lee

Status constitutes a core research concept across the social sciences. However, its definition is still contested, and questions persist about its consequences. We begin with a…

Abstract

Status constitutes a core research concept across the social sciences. However, its definition is still contested, and questions persist about its consequences. We begin with a flexible, provisional definition: status is a relational asset possessed by social actors insofar as they are highly regarded by highly regarded others. Using this definition as a backdrop, we develop a fourfold typology based on how status is used as an asset and from where it is derived. The typology allows us to explore the implications of considering status as either a quality signal or a good and of viewing status-conferring ties as either deference-based or dominance-based. We then consider the implications of our framework for the generation of novelty. Although status has been connected to many social and economic outcomes, because of competing predictions in the literature – the generation of novelty has been linked to all regions of the status distribution – we sketch intuitions for future research on the status–novelty linkage. We also work toward greater conceptual clarity by comparing and contrasting status with selected related concepts: quality, reputation, and legitimacy. We conclude with considerations for future research, including cautionary remarks regarding network-analytic measurement in light of the definition we propose.

Details

The Generation, Recognition and Legitimation of Novelty
Type: Book
ISBN: 978-1-80117-998-0

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