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Industrial marketing is generally viewed from the vantage point of firms marketing to other firms. Yet organizations devote extensive resources to situations where managers market their capabilities to other units within the same firm. Presents a case study of industrial health and safety to emphasize internal marketing concepts that managers and staff professionals should use to strengthen their internal contribution to company objectives. The case has implications for managers who deal with internal marketing problems of many in‐house services such as information systems, market research, data processing, education and training and other functions. Staff unit managers in a range of disciplines who want to serve internal publics better can effectively market their services internally by understanding and responding to internal decision processes and expectations. Moreover, internal customers will receive higher quality services if these staff functions focus their capabilities on meeting or exceeding management expectations.

The Howard Shuttering Contractors case throws considerable light on the importance which the tribunals attach to warnings before dismissing an employee. In this case the tribunal took great pains to interpret the intention of the parties to the different site agreements, and it came to the conclusion that the agreed procedure was not followed. One other matter, which must be particularly noted by employers, is that where a final warning is required, this final warning must be “a warning”, and not the actual dismissal. So that where, for example, three warnings are to be given, the third must be a “warning”. It is after the employee has misconducted himself thereafter that the employer may dismiss.

Librarians have been concerned about the long‐term success of library automation vendors, and their concerns have been confirmed by the decline and fall of a number of library system vendors, or, at least, by the demise of their products. This paper is an attempt to document the history of events in the library automation marketplace, and to put these events into meaningful business perspective. Among the issues examined here are: a) Who are the players? b) How can vendors be characterized? c) How do these characteristics reflect present and future success in the marketplace? d) How can the marketplace be characterized? e) How do these characteristics influence the success or failure of vendors? f) Is current success of a vendor indicative of a good product, of sound management, of customer satisfaction, and of future success? g) How, in fact, is success measured? h) Are there quantitative measures that can be applied to estimate the likely future success of a vendor?

Patriotism is often described as the “love of country” that individuals display in the acclamation of their national community. Despite the prominence of this sentiment in various societies around the world, organizational research on patriotism is largely absent. This omission is surprising because entrepreneurs, human resource (HR) divisions, and firms frequently embrace both patriotism and patriotic organizational practices. These procedures include (among other interventions) national symbol embracing, HR practices targeted toward military members and first responders, the adulation of patriots and celebration of patriotic events, and patriotic-oriented corporate social responsibility (CSR). Here, the authors argue that research on HR management and organization studies will likely be further enhanced with a deeper understanding of the national obligation that can spur employee productivity and loyalty. In an attempt to jumpstart the collective understanding of this phenomenon, the authors explore the antecedents of patriotic organizational practices, namely, the effects of founder orientation, employee dispersion, and firm strategy. It is suggested that HR practices such as these lead to a patriotic organizational image, which in turn impacts investor, customer, and employee responses. Notably, the effect of a patriotic organizational image on firm-related outcomes is largely contingent on how it fits with the patriotic views of other stakeholders, such as investors, customers, and employees. After outlining this model, the authors then present a thought experiment of how this model may appear in action. The authors then discuss ways the field can move forward in studying patriotism in HR management and organizational contexts by outlining several future directions that span multiple levels (i.e., micro and macro). Taken together, in this chapter, the authors introduce a conversation of something quite prevalent and largely unheeded – the patriotic organization.

This article provides a review and conceptual comparison between self‐report and performance‐based measures of emotional intelligence. Analyses of reliability, psychometric properties, and various forms of validity lead to the conclusion that self‐report techniques measure a dispositional construct, that may have some predictive validity, but which is highly correlated with personality and independent of intelligence. Although seemingly more valid, performance‐based measures have certain limitations, especially when scored with reference to consensual norms, which leads to problems of skew and restriction of range. Scaling procedures may partially ameliorate these scoring weaknesses. Alternative approaches to scoring, such as expert judgement, also suffer problems since the nature of the requisite expertise is unclear. Use of experimental paradigms for studying individual differences in information‐processing may, however, inform expertise. Other difficulties for performance‐based measures include limited predictive and operational validity, restricting practical utility in organizational settings. Further research appears necessary before tests of E1 are suitable for making real‐life decisions about individuals.

The purpose of this study is to attempt to suggest an adjustment in Iran's national publication strategy based on the country‐specific Matthew core journals. It investigates Iran's performance in its national journal set, and proposes a more prominent journal subset.

A citation analysis method is applied to study Iran's scientific performance in its national journal set. The data were extracted from the Science Citation Index at Web of Science and JCR and imported to SPSS for further refinement and analysis.

The results showed that Iran experienced comparatively considerable citation loss. Surplus citations are concentrated in a small number of journals, presented as Iran's positive Matthew core journals. The results also confirm a relatively poor publication strategy adopted by Iranian scientists and that a publication concentration does not necessarily enhance the chance of being widely cited.

These findings imply that Iran needs to watch more vigilantly the functioning of its science system. To improve its presence at the international level, Iran should re‐orient its publication strategy towards a more prominent one. This may be the case for similar science systems, where the emphasis is given to quantity rather than quality.

Country‐specific Matthew core journals, with serious citation competition, can serve as an important criterion to monitor the functioning of science systems regarding publication strategy. This is the first empirical study to employ the concept to suggest improvements in a country's publication strategy.

Before attempting to forecast the future trends and possibilities in the provision of information services for industry it is necessary first of all to consider the characteristics of present‐day industrial society and, secondly, the information needs of the industrial units upon which our present economy is based.

This chapter introduces a new theoretical framework for developing emotion-related abilities according to the emotional intelligence (EI) construct definition of Mayer, Salovey, and Caruso (2006). The awareness, reflection, and management (ARM) model has been devised and demonstrates a triadic cycle of emotional ARM relating to affect, cognition, and behavior. The ARM model constitutes an approach to nurture emotion-related abilities (ability EI) and responds to criticism raised by Zeidner, Matthews, and Roberts (2009). The ARM Theory was corroborated by both learning theory and schools of counselling (SOC). The potential to develop emotion-related abilities in emotional awareness, reflection and reasoning, coping and management is discussed.