The purpose of this paper is to investigate the prevalence of workplace bullying reported to human resources (HR) professionals in corrections. It compared the prevalence of…
Abstract
Purpose
The purpose of this paper is to investigate the prevalence of workplace bullying reported to human resources (HR) professionals in corrections. It compared the prevalence of bullying reported to HR professionals to the prevalence of self-reported workplace bullying found in the study by Einarsen et al. (2009).
Design/methodology/approach
In total, 75 HR professionals completed the modified version of the Negative Acts Questionnaire – Revised (The Bergen Bullying Research Group, 2009) that consists of three subscales measuring work-related bullying, person-related bullying, and physically intimidating bullying. Participants indicated how often certain types of workplace bullying were reported to them. The prevalence of bullying reported to HR professionals was then compared to the prevalence of self-reported workplace bullying found in the comparison study.
Findings
The findings of the study were statistically significant and demonstrated that more workplace bullying was reported to HR professionals in corrections than was self-reported in the comparison study. The results show statistical significance in the scale as a whole, in the person-related bullying subscale, and in the physical intimidation subscale.
Practical implications
HR professionals might be more likely to accurately report workplace bullying behavior that has been reported to them, as opposed to employees who directly experienced bullying. Organizations might benefit from having designated HR professionals or some other types of independent services for reporting of workplace bullying
Originality/value
A significant amount of workplace bullying research has focussed on causes, symptoms, and consequences of the phenomenon that can be generalized across a variety of occupations. This general research has advanced understanding of the topic. However, there are limitations to this approach. Generalized literature should also be complemented by research considering factors, issues, and concerns specific to particular working environments to develop more meaningful knowledge. To this end, this research focussed on workplace bullying in corrections organizations.
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Vincent Barre, David Orlando Ramos, Charles Medovich, Gabriela Lovera and Matthew Hoch
The paper provides insight on the customer experience through product performance (CxPP) initiative; which was developed by Johnson & Johnson Vision to monitor and conduct product…
Abstract
Purpose
The paper provides insight on the customer experience through product performance (CxPP) initiative; which was developed by Johnson & Johnson Vision to monitor and conduct product performance improvements to enhance the customer experience effort and protect sales. The piece explains the basic tenets for CxPP execution and upkeep. It also explains the methods used to create, evaluate and monitor the CxPP initiative while illustrating the ways in which the initiative functions and adds value to any firm implementing it.
Design/methodology/approach
The paper utilizes a descriptive approach to explain the basic tenants of the CxPP initiative. The paper utilizes the define, measure, analyze, improve and control (DMAIC) framework to explain the tenets of the CxPP initiative. Each section of the paper utilizes descriptions of internal processes and research to further explain and justify implementation of the CxPP imitative across firms. Moreover, the piece explains the methods used to create, evaluate and monitor the CxPP initiative while illustrating the ways in which the initiative functions and adds value to the firm.
Findings
According to JJV Quality Assurance experts, the CxPP initiative is a long-term approach that supports synergy across departments to enhance product quality, improve customer satisfaction and protect sales. By implementing the CxPP approach, JJV was able to uncover and solve four distinct defect categories that affect product quality and customer experience, thus demonstrating the importance and benefits of the CxPP initiative for any organization.
Research limitations/implications
Due to the chosen research approach, the study lacks specificity. As a result, it is recommended that future implementation of the proposed initiative opts for more testable propositions.
Practical implications
Due to competitive considerations, note that no empirical data will be shared in the findings. The scaling of the principles of this approach should be universal. But the execution; types of projects, type of customer need and feedback should be specific to each environment.
Originality/value
This paper fulfills an identified need to study the relationship between product quality, customer satisfaction and sales.
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Deepika Sharma, Justin Paul, Sanjay Dhir and Rashi Taggar
The ease and convenience of online shopping are shifting the customers to e-tailers. This has prompted offline retailers to re-examine behavioural patterns along with a…
Abstract
Purpose
The ease and convenience of online shopping are shifting the customers to e-tailers. This has prompted offline retailers to re-examine behavioural patterns along with a reconfiguration for a responsive retail model. The paper investigates the influence of responsiveness on customer satisfaction, cross-buying behaviour, revisit intention and referral behaviour.
Design/methodology/approach
Data were collected via a survey answered by 793 fashion customers from India, and for data analysis, partial least square structural equation modelling (PLS-SEM) was employed. Path analysis was used to determine the interrelationships amongst the constructs used in the study.
Findings
The standardized path coefficients depict competitive responsiveness as the highest contributor of retailers' responsiveness followed by service responsiveness, employee responsiveness and customer responsiveness. The findings suggest that customer satisfaction acts as the biggest contributor to referral behaviour followed by cross-buying behaviour and revisit intentions.
Originality/value
This study has made a substantial contribution to fashion apparel retailing. The findings revealed that responsive retailing influences the customers' post-purchase behaviour as they engage in more cross-buying, revisiting and referral behaviour. The retailers are encouraged to carefully monitor their preparedness to deliver a combination of sensory, emotional, cognitive and social experience to their customers.
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– The purpose of this paper is to reexamine the importance of theory in research. The paper focuses on discussing the underlying principles that influence the research approach.
Abstract
Purpose
The purpose of this paper is to reexamine the importance of theory in research. The paper focuses on discussing the underlying principles that influence the research approach.
Design/methodology/approach
This is a theoretical paper that discusses the importance of theory in research and opens up the area for discussion and debate.
Findings
The paper contributes to the research methodology literature by adopting a sense making perspective, and focusing on the ontological and epistemological dimension of research. The paper furthers the debate on the link between theory and research, as the basis for developing further theory.
Research limitations/implications
The paper provides a limited focus to management research and has not at this stage engaged in any practical testing of the ideas.
Practical implications
There is an opportunity for changing practice at a variety of levels in engaging with research. These include implications for researchers, teachers, students and practitioners.
Originality/value
The paper re-emphasises the importance in understanding philosophical concerns which underpins research activity. It is designed as a tool for discussion and guidance.
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Stanley E. Fawcett, Matthew A. Waller and Amydee M. Fawcett
The purpose of this paper is to provide a holistic paradigmatic lens through which the supply chain collaboration phenomena – including collaborative inventory management – can be…
Abstract
Purpose
The purpose of this paper is to provide a holistic paradigmatic lens through which the supply chain collaboration phenomena – including collaborative inventory management – can be understood and explained.
Design/methodology/approach
As theory‐building research, the paper explores the environmental conditions and managerial processes that promote or hinder supply chain collaboration from a variety of theoretical lenses including contingency theory, the resource‐based view of the firm, the relational view of the firm, force field analysis, constituency based theory, social dilemma theory, and resource‐advantage theory.
Findings
To demonstrate how an integrated theoretical framework can help us understand the dynamics of supply chain collaboration, the paper uses the framework to explicate the evolution and state of collaborative inventory management.
Practical implications
The framework can accurately depict and explain highly publicized collaborative failures and successes. It is also possible to draw from the model's core propositions to design prescriptive remedies for the challenges managers encounter as they seek to build collaborative inventory management capabilities.
Originality/value
Supply chain collaboration is a complex and dynamic phenomenon; however, existing management theories only describe locally observed phenomenon. As a result, it is a struggle to both explain existing “collaborative” behavior and provide prescriptions for leveraging collaboration to achieve differential supply chain performance. This holistic, integrative model delineates the path to collaborative success by exploring the connections among motivations, goals, mechanisms, resistors, and learning loops.
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Adeyl Khan, Md. Shamim Talukder, Quazi Tafsirul Islam and A.K.M. Najmul Islam
As businesses keep investing substantial resources in developing business analytics (BA) capabilities, it is unclear how the performance improvement transpires as BA affects…
Abstract
Purpose
As businesses keep investing substantial resources in developing business analytics (BA) capabilities, it is unclear how the performance improvement transpires as BA affects performance in many different ways. This paper aims to analyze how BA capabilities affect firms’ agility through resources like information quality and innovative capacity considering industry dynamism and the resulting impact on firm performance.
Design/methodology/approach
This paper tested the research hypothesis using primary data collected from 192 companies operating in Bangladesh. The data were analyzed using partial least squares-based structural equation modeling.
Findings
The results indicate that BA capabilities improve business resources like information quality and innovative capacity, which, in turn, significantly impact a firm’s agility. This paper also found out that industry dynamism moderates the firms’ agility and, ultimately, firms’ performance.
Practical implications
The contribution of this work provides insight regarding the role of business analytics capabilities in increasing organizational agility and performance under the moderating effects of industry dynamism.
Originality/value
The present research is to the best of the authors’ knowledge among the first studies considering a firm’s agility to explore the impact of BA on a firm’s performance in a dynamic environment. While previous researchers discussed resources like information quality and innovative capability, current research theoretically argues that these items are a leveraging point in a BA context to increase firm agility.
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Having developed a more nuanced understanding of how entrepreneurship pervades everyday policing systems, practices, and processes and how it imbues ‘Organised Crime’ and…
Abstract
Having developed a more nuanced understanding of how entrepreneurship pervades everyday policing systems, practices, and processes and how it imbues ‘Organised Crime’ and ‘Organised Criminals’ with a competitive advantage it is incumbent upon us to consider new methods of implementing entrepreneurial policing. A strength of longstanding systems of policing is that they work because they systematically perpetuate consistent and proven ways of working which achieve measurable results. Such systems operationalise the conventional and maintain the ‘status quo’. Conversely, innovations do not implement themselves and new ways of ‘thinking’ and ‘doing’ require to be designed, trialled, and put in place. People innovate and initiate change and it is necessary when seeking to initiate changes such as ‘entrepreneurial policing’ to assess the entrepreneurial propensities and capacities of staff within an organisation because this is the starting place for both change and entrepreneurial action. As a consequence, various possibilities including utilising academic research methodologies as analytic tools are examined.