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To gain and differentiate competitive advantage, the sustainable service quality is a determining factor that railway companies can use. The purpose of this study is to identify both the importance and performance of rail transportation service quality factors in a case study as well as determine the most influential quality features.

A comprehensive approach namely importance–performance analysis (IPA) technique and decision-making trail and evaluation laboratory (DEMATEL), and interpretive structural modeling (ISM) and Matriced’ Impacts Croisés Multiplication Appliquée á un Classement (MICMAC) techniques was utilized.

The relative position of each attribute is specified on the IPA matrix proposing four strategies of concentrate here, keep up the good work, low priority and possible overkill. This study reveals that attributes of “the company cares about having a good society” are the most influential factor, and “having good business relations with shareholders” is the most permeable factor. Actually, consumers pay attention to how companies act toward society and maintain communication with shareholders. Through ISM technique and by summing the row and column of the consistency matrix, the attributes were partitioned into four levels. Also, MICMAC analysis identified the four clusters of linkage, independent, autonomous and dependent status of the attributes in terms of the driving power and dependence power.

Due to the nature of single case study methodology, caution should be taken into consideration regarding the generazability of the obtained results.

The hybrid DEMATEL-ISM technique is used to analyze service quality factors in Iran’s transportation industry, which can be utilized in other industries as well as other countries.

The purpose of this paper is to investigate the effect of expandable graphite (EG) plates’ incorporation on the mechanical, thermal and fire-retardant properties of an epoxy–aliphatic amine system. In addition, the optimum amount of EG in epoxy/EG composites is determined to achieve the best thermal and mechanical properties at the same time.

The epoxy/EG composites were prepared by using (1-4) phr of EG. The morphological structure of epoxy/EG composites was studied by using scanning electron microscopy. The thermal, flame-retardant and mechanical properties of epoxy/EG composites were evaluated by using thermogravimetric analysis (TGA), oxygen index test and dynamic mechanical analysis and tensile and impact test, respectively.

TGA results showed that the incorporation of EG to the epoxy resin increased the initial decomposition temperature and residue weight of the composites. It was found that, with increasing EG concentration up to 4 phr, the oxygen index, glass transition temperature and Young’s modulus of epoxy/EG composites increased up to 60 per cent, 4.1°C and 50 per cent, respectively. On the other hand, the sample with 2 phr EG provided the maximum values of tensile strength, storage modulus, cross-linking density, ultimate tensile strain and impact strength.

Prepared epoxy/EG composites can be used as halogen-free flame-retardant composites. The proposed process for the preparation of the composites is simple and can easily be implicated in the industry.

To the best of the authors’ knowledge, there is no other publication that considers mechanical, thermal and fire-retardant properties of epoxy/EG composites in one paper. In this work, the optimum concentration of EG in epoxy/EG composites was determined, considering all these properties.

This study explores the effect of internal branding on organisational financial performance and brand loyalty with the mediating role of psychological empowerment.

The data gathered from 200 Pasargad insurance employees in Iran were analysed. Structural equation modelling and R were used to evaluate the model. Financial performance was measured by four concepts (ROI, ROE, Sales growth, ROA) based on available data from March 2010 to March 2020.

The results revealed that internal branding and psychological empowerment have no significant effect on financial performance, but both have a significant positive effect on brand loyalty. Likewise, the mediating role of psychological empowerment on the subject of the impact of internal branding on brand loyalty was confirmed. Furthermore, psychological empowerment did not play a mediating role in the impact of internal branding on financial performance.

The findings of this study could be important for managers of organisations active in the insurance industry to highlight internal branding and enhance psychological empowerment and employee brand loyalty. Moreover, managers' perception of the effective role of psychological empowerment to enhance employee brand loyalty is another practical aspect of this research.

Considering the mediating role of psychological empowerment to the effect of internal branding on financial performance and brand loyalty is an innovative aspect of the present study. Meanwhile, the use of R software for VB-SEM was another point to surge the value of this paper.

This study uses a phenomenology method to investigate the experiences of married Muslim women while having romantic conversations via online dating sites during the COVID-19 pandemic. Sixteen participants were selected via purposive sampling, and the data were gathered through semi-structured interviews. The results confirm that resistance to Islamic marriage limitations is the underlying reason accounting for Muslim women's romantic chat. However, “premarital experiences in virtual space” and “chat as a remedy for loneliness” create the causal conditions of romantic chat, and “experience of family restrictions” and a “sense of freedom” provides the foundation for an online romantic chat. It is worth noting that those who voice a sense of “unhappy marriage” and “husband's sexual coldness” are more likely to turn to sex chat during the COVID-19 pandemic. The consequences of digital romantic conversations for married Muslim women are “chat addiction” and “feeling a sense of betrayal.”

The purpose of this paper is to analyze zero valent iron nanoparticles (NZVIs) by a novel green method, taken from Thymus vulgaris (TV) plant extract, were synthesized and applied to degrade reactive black 5 (RB5) azo dye.

The optimum conditions for the highest removal of RB5 dye were determined. Characterization of NZVIs was done by scanning electron microscopy (SEM), transmission electron microscopy (TEM), Fourier-transform infrared spectroscopy (FTIR), transmission electron microscopy (TEM) and X-ray diffraction (XRD). The NZVIs were used for the removal of dye RB5, and the parameters affecting were discussed like pH, initial concentration, contact time and NZVIs dosage.

The characterization results of NZVIs by SEM, TEM, FTIR and XRD show that polyphenols, organic acids and proteins reduce not only the green synthesis of NZVIs but also the aggregation of nanoparticles. The maximum dye removal efficiency of 99.6 per cent occurred at pH 4, NZVIs dose of 600 mg/L, and contact time of 5 min. The adsorption of RB5 dye onto the NZVIs surface and scavenging of the azo bond (−N = N) by the strong reduction of NZVIs were the proposed mechanisms for dye removal. The application of NZVIs to treat wastewater containing reactive dye shows high degradation efficiency.

The findings may greatly benefit the application of the NZVIs taken from Thymus vulgaris (TV) in the fields of dye adsorption.

The present study is novel because it incorporated the morphological and structural properties of the synthesized NZVIs using a native plant of Iran and studied the capability of green-synthesized NZVIs to remove RB5 as a water contaminant.

The native plant presented here can be developed for reduced environmental pollution before discharge to accepted water.

The NZVIs is prepared via green-synthesized method, which is prepared with leaves of TV. There are two main innovations. One is that the novel NZVIs is prepared successfully by native plant via green-synthesized method. The other is that the optimized conditions were obtained for the removal of RB5 dye as a water contaminant. Furthermore, to the best of our knowledge, no study has ever investigated the removal of RB5 by NZVIs produced using a native plant in Iran.

The citizen-shareholder approach in the capital market is considered a knowledge-enhancing and emerging concept in financial and accounting offerings. Its reliable background in management and human sciences makes it an essential basis for protecting the interests of shareholders and investors. Shareholders are considered a necessary part of the social platforms that are companies and regulatory institutions in the capital market; beyond being obligated to protect their material and intellectual rights, they are responsible for developing norms and facilitating investment values and gaining trust through mutual interactions based on respect for their interests. The purpose of this paper is to perform interactive qualitative analysis of the requirements for protecting the rights of citizens of capital market shareholders.

The methodology of the research is mixed, so that in the qualitative part, through content screening, the dimensions related to the protection of the citizen rights of the capital market shareholders were identified through a systematic review of 10 research in the period of 2017–2022. Then, the reliability of the specified dimensions was examined through Delphi analysis; in the quantitative part of the research, the criteria identified through the pairwise comparison matrix were first determined by the level of their relationships to determine based on the pattern of systemic representation of drivers and the consequences of requirements to protect the rights of citizens of capital market shareholders.

The research results in the qualitative part indicated the existence of 12 primary themes; during the two stages of Delphi analysis, three themes were removed, and a total of nine themes entered the quantitative phase. The results in a quantitative part indicate the creation of specialized and active committees of the board of directors as the primary driver and the reliability and timely disclosure of information in the long term as a systemic consequence.

To the best of the authors’ knowledge, this is the first research that presents the new concept of citizen shareholders to strengthen the requirements of protecting the rights of shareholders in the capital market while developing new theoretical literature.

This study aimed to present a model for the use of augmented reality (AR) in the libraries of universities of medical sciences. The goal was to introduce the applications, advantages, opportunities and challenges of AR.

This study adopted a qualitative approach, had an applied goal and was based on data theory. The statistical population comprised 20 experts in the field of AR, and the data were collected based on in-depth semi-structured interviews until achieving theoretical saturation. A model was proposed after open coding and the formation of the main categories, and the use of AR in the development of libraries of medical universities was discussed.

The category of application consisted of strengthening education, promoting users' information literacy, finding resources, user guidance, gamification, educational justice, helping management, enriching resources, providing new services and economic savings. The advantages were library services, sociocultural excellence, educational level, software potential and helping the librarian. The challenges were technical, economic and cultural barriers. Libraries can attract many users by enacting effective policies, using technology and enriching the content of resources. AR can greatly assist library management and improve the librarians' and users' professional activities.

The limitation of this study was that some experts could not participate in the interviews.

The results of this study are beneficial for managers, librarians, students and researchers. The use of AR in libraries is essential for achieving fourth-generation libraries. AR will be a necessity for the libraries of medical universities.

Nowadays, the importance of infant birth weight (IBW) as a key factor in determining the future of physical and mental development of children is a growing concern. The purpose of this paper is to investigate the relationship between maternal characteristics and IBW among pregnant women who were referred to health centers in Qazvin city in the year 2016.

A descriptive-analytical study was conducted among pregnant women in 28–36 weeks of gestation who referred to healthcare centers and facilities affiliated by the Qazvin University of Medical Sciences in April–June 2016. The associations between maternal physical activity, mothers’ socioeconomic status and birth weight were examined by SPSS Software Package version 16 through linear and logistic regression tests.

Linear regression modeling suggested that maternal weight (p=0.001), income (p=0.04), gestational age of delivery (p=0.00) and pre-pregnancy BMI (p=0.02) were positively associated with birth weight, while occupational and heavy physical activity (p=0.003 and 0.008, respectively) were negatively associated with IBW. In this study, low birth weight infants are compared to those with normal weight belonged to mothers who have spent more time in doing heavy physical activities (OR=1.11, 95% CI 1.01–1.23). Also infants with low birth weight compared to others in the normal weight category were born from mothers with lower pre-pregnancy BMI (OR=0.65, 95% CI 0.62–0.78), gestational age of delivery (OR=0.82, 95% CI 0.79–0.86), maternal weight (OR=0.86, 95% CI 0.84–0.88) and income (OR=0.79, 95% CI 0.69–0.83).

The study findings revealed that certain maternal characteristics could play a significant role in IBW. Despite the importance, in most of developing countries (particularly Iran), future mothers are not advised about an appropriate weight gain during pregnancy or the optimal level of physical activity in such a period of time. Therefore, counseling pregnant women and giving them proper information on appropriate perinatal care would be helpful in order to have pregnancies with optimal outcomes.

The authors applied several statistical methods to analyze IBW among mothers with different maternal characteristics and predict birth weight based on contributing factors.

Recently, work-related social media use (WSMU) in organisations and its association with employee outcomes have received considerable research attention. This study examines the association between WSMU, psychological well-being (PW) and innovative work performance (IP). In addition, it explores the mediating role of PW and the moderating role of fear of missing out (FoMO).

A sample of 233 employees working in different organisations was recruited from India to complete the survey. Structural equation modelling was applied to analyse the data.

The result reveals that WSMU has a positive and direct effect on IP. Moreover, the indirect effect via PW among the association was positive and significant. Furthermore, FoMO moderates the indirect relationship between WSMU and IP.

This research is a pioneering work that has contributed to the scarce literature by exploring the relationship between employees' social media use, PW and IP. This research has important theoretical and management contributions because it examines the impact of WSMU on IP, mediating role of PW and moderating role of FoMO among the association between WSMU and employee outcomes.

The purpose of this study is to assess the e-readiness status of libraries in the Shahid Beheshti University of Medical Sciences in terms of four dimensions – human resources, electronical infrastructure, network services and programs and enhancers of the networked world.

The study population consists of 11 libraries of the Shahid Beheshti University of Medical Sciences, including the central library and 10 faculty libraries. The data collection instrument is a questionnaire prepared by the researchers that has been designed on the basis of the “e-readiness assessment of Iranian academic libraries model”. Depending on the respondents there are three parts to the questionnaire: questionnaire for managers, staff and information and communication technology (ICT) officials. Their reliability and validity have been proved.

The libraries of Shahid Beheshti University of Medical Sciences had an average to high status in terms of “human resources” with a score of 2.32, “electronic infrastructure” with a score of 2.48, “network services and programs” with a score of 2.09 and “networked world enhancers” with a score of 2.37 out of 4. In total, these libraries had an average to high status in terms of e-readiness, with a score of 2.29.

The findings of this study can help the library administrators and officials of Shahid Beheshti University of Medical Sciences to plan improvements to the situation of ICT.