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Article
Publication date: 12 November 2018

Maryam Al-Hitmi and Karma Sherif

This paper aims to explore Internet of Things (IoT)-enabled monitoring in a multi-national petrochemical organization in Qatar and finds that the technology does not negatively…

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Abstract

Purpose

This paper aims to explore Internet of Things (IoT)-enabled monitoring in a multi-national petrochemical organization in Qatar and finds that the technology does not negatively influence employee perceptions of fairness, challenging current propositions on monitoring and highlighting the emerging role of culture, competition and paradoxical leadership in moderating the relationship between IoT-enabled monitoring and perceptions of fairness.

Design/methodology/approach

The authors adopted qualitative research as the methodological premise to explore the relationship between IoT-enabled monitoring and perceptions of fairness. They collected data from an oil and gas organization in Qatar to test the validity of the proposed hypotheses.

Findings

While I0T-enabled monitoring was perceived as pervasive, tracking every move and recording conversations, the diffusion of the technology throughout Qatar desensitized employees who felt it was the new reality around workspaces. The following three important factors reshaped employees’ perceptions toward IoT-enabled monitoring: a culture that is driven by productivity and strongly adheres by policies and standards to reach set goals; a highly competitive job market; and a paradoxical leadership who balances between the competition and lucrative rewards.

Research limitations/implications

The limitation of this research is that the authors conducted a case study in similar organizations within the oil and gas industry in the State of Qatar to refute the theory that electronic monitoring of employees in the workspace elicits perceptions of unfairness. Future research can conduct quantitative surveys of employee perceptions in different industries within different cultures to be able to generalize and evolve a universal theory.

Practical implications

The research findings shed light on the escalating pressure global competition exerts on employees that nervousness about pervasive monitoring systems is replaced with fear of job loss and analytics on monitoring data is welcomed as a means of readjusting behavior to meet performance expectations.

Originality/value

The case study is the first to highlight the desensitization of employees to monitoring and the increasing pressure competition plays in motivating them to exceed expectations.

Details

VINE Journal of Information and Knowledge Management Systems, vol. 48 no. 4
Type: Research Article
ISSN: 2059-5891

Keywords

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Article
Publication date: 22 October 2019

Babak Esmaeilpour Ghouchani, Susan Jodaki, Maryam Joudaki, Alireza Balali and Lila Rajabion

Nowadays, the Internet of Things (IoT) offers new intelligent services and business model opportunities by extending the internet connectivity into physical devices and daily…

718

Abstract

Purpose

Nowadays, the Internet of Things (IoT) offers new intelligent services and business model opportunities by extending the internet connectivity into physical devices and daily objects. Recently, this technology has had a deep impact on all the aspects of human societies from industry to management and business. Therefore, the purpose of this paper is to predict the impact of using IoT services on the development of electronic business (e-business).

Design/methodology/approach

For evaluating the model’s elements, a questionnaire was designed. It was revised by experts with significant experiences. For statistical analysis, SmartPLS 3.2 is used.

Findings

The findings have confirmed the validity of the proposed model. The results also have indicated that the quality of IoT services (scalability, availability, reliability and ease of use), security of IoT services (trust, reputation, privacy and encryption) and IT knowledge of users (usage skills, awareness, experience and accuracy) have a positive and significant impact on development of e-business. Furthermore, the obtained results have revealed that the operating cost of IoT services (transmission time, storage capacity, functionality and stability) is significantly influenced by the development of e-business.

Research limitations/implications

By capturing a number of important factors in the proposed model, this study can provide a significant theoretical influence for researchers in the related area of interest. In fact, this study provides a worthwhile direction by assessing e-business performance, which, so far, has not been well assessed in many developing countries.

Practical implications

From a practical perspective, the statistical results support the crucial role of the following factors: quality of IoT services, the security of IoT services, operating cost of IoT services and IT knowledge of users. Hence, aspects relating to these factors must be the focus of attention of any organization in their endeavor to development of e-business.

Originality/value

This study meaningfully contributes to the knowledge and literature by focusing more on development e-business and IoT as original technology for further understanding, investigating other important features and applying advanced statistical analyses technique. By doing so, this study was able to develop the current understanding regarding the main aspects of development e-business and IoT services.

Details

VINE Journal of Information and Knowledge Management Systems, vol. 50 no. 1
Type: Research Article
ISSN: 2059-5891

Keywords

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