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Article
Publication date: 1 June 1993

B. Terence Harwick and Marty Russell

Takes as its basis the development of the most comprehensivequality criteria for public service as yet developed in the USA. Reportson this development as a management assessment…

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Abstract

Takes as its basis the development of the most comprehensive quality criteria for public service as yet developed in the USA. Reports on this development as a management assessment tool for quality improvement initiatives within institutions and as a working model for the creation of a shared framework to promote recognition and facilitate mutual learning among public service institutions. Reports on deliberations to establish a national quality award for states, locales and regional governments in the USA. Poses the further leadership challenge of developing and agreeing upon quality criteria between governments and their service industry suppliers and contractors in the interest of public service. Offers an electronic means of co‐ordinating such learning. Intended to evoke discussion on the pros and cons of developing appropriate cross‐national or international public service quality criteria.

Details

International Journal of Service Industry Management, vol. 4 no. 2
Type: Research Article
ISSN: 0956-4233

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Article
Publication date: 8 February 2016

Rebekah Russell-Bennett and Steve Baron

1518

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Journal of Services Marketing, vol. 30 no. 1
Type: Research Article
ISSN: 0887-6045

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Book part
Publication date: 30 November 2023

Victoria M. Nagy

Abstract

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Male Rape Victimisation on Screen
Type: Book
ISBN: 978-1-80262-017-7

Available. Content available
Book part
Publication date: 27 September 2023

Abstract

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High Impact Practices in Higher Education: International Perspectives
Type: Book
ISBN: 978-1-80071-197-6

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Book part
Publication date: 10 June 2014

Social identity as shaped by religion or spirituality is unique in comparison to some other social identity dimensions because it may be invisible unless a person wears a symbol…

Abstract

Social identity as shaped by religion or spirituality is unique in comparison to some other social identity dimensions because it may be invisible unless a person wears a symbol or dress widely regarded as synonymous with a given religious tradition. Yet, some employees choose to fuse their personal and work lives when religion or spirituality is a salient dimension of their social identity. Problems emerge, however, and can make for an awkward fit in the business world.

Perhaps the primary advantage to religion or spirituality at work is potential for high employee morale and residual benefits in enhanced performance. Scholars who research the God gap suggest that abundant and ongoing airing of political and religious difference can benefit everyone. Numerous business organizations endorse respectful pluralism and lived religion, enabling employees to participate in community service activities, retreats with nature walks, physical exercise, meditation, spiritual contemplation, physical space for individual prayer and group discussions throughout the day, faith-related reading materials, and faith leaders to provide counseling. Yet, even though religion is a federally protected class and employers in some parts of the world are mandated to accommodate employees’ religious beliefs and observances so long as no undue hardship on business operations results, this does not mean that conflicts do not arise. To explore religious identity and spirituality with a focus on workplace dynamics, Chapter 11 is divided into subthemes of: what is religious identity?, accommodating faith/spirituality at work, faith/spirituality in organizations and health, the formal religion-spirituality dichotomy, lived religion, and conflicts about faith/spirituality in the workplace.

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Practical and Theoretical Implications of Successfully Doing Difference in Organizations
Type: Book
ISBN: 978-1-78350-678-1

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Available. Open Access. Open Access

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Remembering the Life, Work, and Influence of Stuart A. Karabenick
Type: Book
ISBN: 978-1-80455-710-5

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Article
Publication date: 14 September 2015

Andre Marchand, Thorsten Hennig-Thurau and Sabine Best

This paper aims to contribute to the marketing literature and practice by examining the effect of product placements on the host brand. The declining effectiveness of traditional…

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Abstract

Purpose

This paper aims to contribute to the marketing literature and practice by examining the effect of product placements on the host brand. The declining effectiveness of traditional advertising has prompted increasing interest in strategies for placing products in media programming. Most existing research adopt the perspective of the brands embedded in media products, with limited attention to the impact that product placement has on the media product that serves as a host brand for the embedded brands. The authors investigate this effect in the context of motion pictures and develop a theory-driven conceptual model.

Design/methodology/approach

The authors test their hypotheses with two experiments in which randomly assigned participants view one of seven versions of a custom-made, seven-minute short film that differ in their level of placement prominence.

Findings

The results from a mediation analysis indicate that, after controlling for audiences’ general attitudes toward the embedded brand, greater placement prominence heightens consumers’ reactance to persuasion attempts and negatively affects their evaluations of the host brand. A post hoc experiment confirms that even very low levels of placement prominence can worsen host brand evaluations.

Originality/value

This research is among the first to investigate the effects of product placement from a host brand perspective. It issues a warning to producers of entertainment content: a product placement strategy may generate additional earnings, but it also can lower audiences’ evaluations of the focal entertainment product.

Details

European Journal of Marketing, vol. 49 no. 9/10
Type: Research Article
ISSN: 0309-0566

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Book part
Publication date: 4 September 2023

Stephen E. Spear and Warren Young

Abstract

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Overlapping Generations: Methods, Models and Morphology
Type: Book
ISBN: 978-1-83753-052-6

Available. Content available
Book part
Publication date: 8 September 2022

Stephen Turner

Free Access. Free Access

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Mad Hazard
Type: Book
ISBN: 978-1-80382-670-7

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Article
Publication date: 9 February 2015

Marty Stuebs and Li Sun

– This paper aims to draw on the stakeholder theory to examine the association between corporate governance and social responsibility.

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Abstract

Purpose

This paper aims to draw on the stakeholder theory to examine the association between corporate governance and social responsibility.

Design/methodology/approach

This paper hypothesized that corporate governance is positively associated with corporate social responsibility (CSR), and good corporate governance also leads to good social responsibility in the following year. Corporate governance was measured by using the corporate governance index provided by Brown and Caylor (2006, 2009). CSR data come from Kinder, Lydenberg and Domini (KLD), Inc.

Findings

Regression analysis documents significant evidence to support a positive association between corporate governance and social responsibility. Evidence suggests that good governance leads to good CSR performance.

Originality/value

The results should interest managers who engage in behavior leading to or maintaining strong corporate governance mechanisms, financial analysts who conduct research on corporate governance and firm performance and policymakers who design and implement guidelines on corporate governance mechanisms. Moreover, results of this study can increase individual investors’ confidence in investing in companies with stronger corporate governance.

Details

International Journal of Law and Management, vol. 57 no. 1
Type: Research Article
ISSN: 1754-243X

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