Satu Salmi, Martti Grönroos and Esko Keskinen
This article presents a model for police visibility and people's fear of crime. Survey data were collected from 3,245 adults and 977 teenagers in two typical Finnish…
Abstract
This article presents a model for police visibility and people's fear of crime. Survey data were collected from 3,245 adults and 977 teenagers in two typical Finnish neighborhoods. A four‐factor model including two visibility factors (patrol‐car‐related activities and police‐on‐foot activities) and two fear of crime factors (crimes against property and crimes against persons) was constructed by structural equation modeling. Respondents who perceived the police more often in on‐foot activities were less fearful of crimes against property. In the teenagers' group, the same effect was found in relation to crimes against persons. In both groups, seeing the police more in patrol‐car‐related activities resulted in increased fear of crimes against persons and property. Our results indicate that a simple act for the police, such as stepping out of the car every now and then, i.e. not only in crime‐related situations, has a positive impact on the fear of crime as expressed by the public.
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Martti Lindman, Kyösti Pennanen, Jens Rothenstein, Barbara Scozzi and Zsuzsanna Vincze
The purpose of this paper is to investigate the firm’s role in the value creation process. In particular, after categorizing the activities that firms carry out to facilitate the…
Abstract
Purpose
The purpose of this paper is to investigate the firm’s role in the value creation process. In particular, after categorizing the activities that firms carry out to facilitate the creation of value, the “value space,” an actionable framework within which different dimensions of value creation are integrated, is developed and discussed.
Design/methodology/approach
The framework is built up on process theory, an in-depth review of the literature and a multiple case study carried out on 65 European firms in the furniture industry.
Findings
The value space is both a practical and theoretically based framework which contributes to the development of a more holistic and “actionable” view on the role of firm in the value creation process; also it provides managers with a tool to support the analysis, management and innovation of the value creation process.
Originality/value
The systematic categorization of firms’ activities and their subsequent integration into a value creation framework are a missing piece in terms of understanding the value creation process carried out by firms. Also, by facilitating the analysis and innovation of the value creation process, the framework can be used to support both exploitative and explorative business process management.
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The purpose of this paper is to develop a framework for the construction of business concepts.
Abstract
Purpose
The purpose of this paper is to develop a framework for the construction of business concepts.
Design/methodology/approach
The proposed framework is developed through a discussion which is based on a review of existing literature and prevailing views as regards the concept of the business concept. The key premises of the study are tested through an explorative case research.
Findings
Customer value is the core of the proposed framework. Customer interface, product offering and differentiation form the key value creating platform in the management of business concepts. All three components of the platform are tightly linked and dependent of each others, implying that in order to find a good harmony firms must think holistically and be prepaid for adjustments. A new business configuration becomes necessary each time when the terms of the value creation are changed to deal with the competition. Configuration of existing business activities may offer a solution through differentiation but is subject to the building of new competences. As a whole innovation and competence building form the two most decisive critical factors behind the construction of successful new business concepts.
Practical implications
The suggested framework indicates upon which key issues business managers should focus when they aim to identify and develop new business concepts.
Originality/value
The concept of business concept is highly undeveloped as to its conceptual clarity and relation to strategic thinking. Also the existing literature of this topic is very scarce. The suggested framework improves this situation in attempting to develop a concrete tool for the understanding of what a business concept is.
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Lerzan Aksoy, Linda Alkire (née Nasr), Jay Kandampully, Laura Kemppainen, Lu Kong and Laura E. McClelland
The purpose of this study is to highlight the role that service firms can play to improve societal health and create symbiotic value, defined as value created as a result of…
Abstract
Purpose
The purpose of this study is to highlight the role that service firms can play to improve societal health and create symbiotic value, defined as value created as a result of collaborative relationships between the firm, its employees, customers and the communities in which it operates.
Design/methodology/approach
This manuscript examines the case of Millennials as they make up a dominant portion of the current workforce in society and proposes a conceptual framework for symbiotic value creation.
Findings
This study identifies the need to develop supporting mechanisms for the growing role of Millennials as employees and members of society that ultimately, in turn, create symbiotic value.
Originality/value
The paper proposes an integrative framework beyond the traditional and siloed examination of linkages between employee, customer, firm and society, creating new opportunities for extending a service theory and practice.